Skip to main content

Get Help

Discussion and help from anything related to RevenueCat.

4613 Posts
J
joseph-644a5dHelper
asked in General Questions
Different subscriptions for different account types?

Greetings. We have two account types; one is for regular users (A) and one is for companies (B), and respectively have two subscription groups. Regardless of what transfer configuration I pick in the RC settings, switching account and purchasing a subscription will either transfer subscriptions from account type A to account type B (Transfer to new app user id) or subscriptions made in type B will always be set to account type A (Keep with original app user id). How can I resolve it? Each of these subscriptions cost and behave differently.

111
H
RevenueCat Staff
E
enguerrand-arminjon-d1b39eHelper
asked in General Questions
How to manage 2 google account on same device ?

Hello RevenueCat, I can see some similar topics, but i didn’t understand clearly the solution. As there are multiple topics on Stack Overflow, discords and more I think no one can find easily a clear solution. Context I’m inside my test app using the SandBox mode. I’ve set the option ‘Keep with original App User Id’ because I don’t want to let an user the ability to transfer to someone else his subscription. All users have an account and I well use the `Purchases.configure()` and or `Purchases.logIn()` methods to handle that. I’ve 2 google accounts on my Android Emulator (ex: bob-example@gmail.com and alice-example@gmail.com). My app have a subscription mode to let creators access some premium contents. Scenario I open the app and I login to bob-example@gmail.com, then I open the RevenueCat Paywall to buy a subscription. It works well, bob got his subscription.I logout bob.I login alice-example@gmail.com and I open the RevenueCat Paywall, as alice has no subscription. I try to buy a su

655
H
RevenueCat Staff
O
orcun_devNew Member
asked in General Questions
in app purchases in sandbox after app published

I don’t understand how this is possible. I have got my ios app(flutter) published in app store some time ago. Before I tried some purchases with sandbox account (german). And they are listed in sandbox purchases without issues. I also had some production purchases as well. Then it stopped. Today when I check my sandbox account, I see some american accounts made in app purchases. It is definitely not me as I have only 1 sandbox account and it is german account.Firebase also reports in_app_purchase events.I thought RC detects prod vs debug environments. Am i overlooking something? Did anyone experienced something like this before?I build my app for app store with: flutter build ipa --release

71
joan-cardona
RevenueCat Staff
K
krishnansh-singh-tomar-2340a0New Member
asked in SDKs
Subscriptions Work in Local Development but Fail on TestFlight & Production

I’ve integrated RevenueCat into my Flutter app, and subscriptions are working perfectly in local development (tested on a real device using StoreKit). However, when testing the same build on TestFlight and Production, in-app purchases fail. What I Have Tried: ✅ Verified that the same bundle ID is used across development, TestFlight, and production. ✅ Checked that RevenueCat is correctly initialized with the right API key. ✅ Ensured that the App Store "Paid Apps Agreement" is accepted in App Store Connect > Agreements, Tax, and Banking. ✅ Created and assigned sandbox accounts (iOS 18 moved this to Settings > Developer > Sandbox Account). ✅ Removed the StoreKit configuration file from the Release Scheme in Xcode to ensure real App Store purchases. ✅ Checked that my in-app purchase products are approved and in "Ready to Submit" or "Waiting for Review" state in App Store Connect. ✅ Ensured the App-Specific Shared Secret is added to RevenueCat. ✅ Tried waiting a few hours in case purchases

191
joan-cardona
RevenueCat Staff
J
joshua-mularella-21a83eNew Member
asked in General Questions
Having problems implementing new paywall (v2) on Swift

I am trying to implement the new RC v2 paywall into my app without bothering my usual developer friend. I can get the paywall to load perfectly in xcode preview but when I try running in the simulator I keep getting an error message stating that “purchases has not been configured”. Any ideas?

161
joan-cardona
RevenueCat Staff
V
vidisha-srivastava-6e6f6dNew Member
asked in SDKs
onPurchaseCompleted handler is not called on recent version of revenueCat ios-purchase5.18

I’m unable to get the onPurchaseCompleted handler working while testing the purchase. This handler manages the post-purchase UI updates. I am using paywall version 2 PaywallView() .onPurchaseStarted{ _ in print("onPurhaseStarted: ") } .onPurchaseCompleted{ _ in print("onPurchaseCompleted: ") isPaywallPresented = false } .onRestoreStarted { print("onRestoreStarted: ") } .onRestoreCompleted{ _ in print("onRestoreCompleted: ") isPaywallPresented = false } .onPurchaseFailure { error in print("purchase error \(error)") isPaywallPresented = false } .onRequestedDismissal { print("onRequestedDismissal: ") isPaywallPresented = false } .onDisappear { print("ModalView dismissed") // Action when dismissed }

121
joan-cardona
RevenueCat Staff
3
3DTOPONew Member
asked in Dashboard & Tools
Are promo code purchases displayed in dashboard?

My first app with subscriptions just went live! Are App Store purchases made with promo codes displayed in the RevenueCat dashboard? I see purchases for my new app, but I also sent out promo codes. When I click on the transaction details, it states that it is production environment and the takehome_percentage is 0.85. I do see a “offer_code” is null, but nothing else about if it is a promo code or not. If anyone could shed some light on the subject I would appreciate it.

3284
kaitlin
RevenueCat Staff
johnb-3742
johnb-3742New Member
asked in Third-Party Integrations
Web paywall close button

When an account expires on my app/website, the user will still have access to read their data if they choose not to pay. Therefore, I need a close button on the web billing page. Right now it appears to only support hard paywalls.

304
jeffrey_bunn
RevenueCat Staff
D
d6f026New Member
asked in Dashboard & Tools
Does Revenue Cat show paywall rate %?

Does revenue cat, display the statistics for paywall rate % (% of users that viewed the paywall)

121
H
RevenueCat Staff
Y
yuri-47921cNew Member
asked in SDKs
RevenueCatUI.presentPaywallIfNeeded after app resume

Hello, The question is about Flutter SDK on iOS. I noticed the following behaviour for RevenueCatUI.presentPaywallIfNeeded and RevenueCatUI.presentPaywall: - If the app was in the background, and I call “await RevenueCatUI.presentPaywall(...)” right after the app is resumed, the call never returns (awaiting forever).- Everything works if I add 500-1000 ms delay after the app is resumed. Could someone explain why is this happening? How can I wait for the SDK to be ready to show the paywall without adding an explicite delay?I tried:- await Purchases.getCustomerInfo();- await Purchases.getProducts();- await Purchases.getOfferings(); Nothing from this list helps, only the actual delay does. Thank you.

131
jeffrey_bunn
RevenueCat Staff
M
Milos DoubekNew Member
asked in SDKs
User alias is created with delay

Hello, We have started using Revenue Cat to manage in-app purchases, but we are having trouble recovering purchases that were not made via RevenueCat on Android. We login the user via SDK using Purchases.sharedInstance.logInWith("our-custom-user-id"). We wait for a successful response and if the user is logged in for the first time, we call Purchases.sharedInstance.syncPurchases() to sync the purchases not made via RevenueCat. The problem is the "timeline" of events. See screenshot. The webhook for the purchase was sent with an anonymous user ID because an alias was not created at the time. We are unable to sync purchases on our backend with an anonymous user id. Since the "SUBSCRIBER_ALIAS" webhook is deprecated, we are unable to wait for this webhook and sync purchases after that. Please help. Do you have any solution for this? Thank you in advance for your reply.

1555
H
D
DmitriyNew Member
asked in SDKs
How to check that user canceled subscription

Hi, How can I check if a user has canceled a subscription or trial? If a user has canceled a subscription, his status is active until its expiration date. It's the same with the trial period. Is it possible to determine it was canceled, but at the same time it is still valid? Thanks

14734
Ryan Glanz
RevenueCat Staff
R
ryan-86de4bNew Member
asked in General Questions
v2 API active entitlements route - sandbox vs production

Hello, url = f"https://api.revenuecat.com/v2/projects/{project_id}/customers/{customer_id}/active_entitlements" The above URL returns a list of active entitlements for my sandbox environment which is great - I noticed for some of the other endpoints there is an “environment” field which looks to toggle between sandbox/production - does the above endpoint have an equivalent ? Couldn’t find any reference on how to distinguish between the sandbox/production data for this particular endpoint - there was mention of their being a “sandbox” flag but I can’t seem to find it. Hope that makes sense!

130
R
O
oal_zennizNew Member
asked in SDKs
Invalidating cache in a case of an external purchase

Hi! The product (Flutter) I’m currently building has users both on a web app and in a mobile app. One use case I’m struggling with currently is that a user might buy a premium subscription from the web app through Stripe and then open the mobile app which might have cached the CustomerInfo object for at ~5 minutes. Due to the caching, the user will not immediately see the subscription in the app which is not ideal as it can cause confusion. What are the best practices to deal with something like this? Edit:I know about the invalidateCustomerInfoCache() function. I’m interested to know if there is a recommended way to use that function. Any help and tips are appreciated!

110
O
S
SlawekNew Member
asked in General Questions
Amazon: Error fetching offerings - PurchasesError(code=UnknownError, underlyingErrorMessage=Timeout error trying to get Amazon user data., message='Unknown error.')

I am encountering the following errors while testing my app’s integration with the Amazon Store. 😿‼️ PurchasesError(code=UnknownError, underlyingErrorMessage=Timeout error trying to get Amazon user data., message='Unknown error.') I have already implemented purchases using RevenueCat for Google Play and Apple, and everything works fine on those stores. However, when I try to connect to Amazon, I receive this error. I am testing with a user account that is a tester on LAT, using an Amazon Fire HD 8 (2022) with Amazon App Tester (with a loaded JSON configuration). Any ideas on what might be going wrong and how to resolve this? I'm stuck on this issue. The app is ready for the Amazon Appstore, but the subscription issue is blocking it from functioning properly. Flutter 3.29.0 purchases_flutter: ^8.6.0 Log: D/[Purchases] - DEBUG(12948): ℹ️ Debug logging enabled D/[Purchases] - DEBUG(12948): ℹ️ SDK Version - 8.13.0 D/[Purchases] - DEBUG(12948): ℹ️ Package name …... D/[Purchases] - DEBUG(12

232
S
Y
yoni-touboul-ac82e9New Member
asked in SDKs
URGENT / login and setAttributes functions are sometimes not doing anything

Hi, I will try to do my best but this issue is pretty weird but yet, REALLY important. It's related to https://github.com/RevenueCat/react-native-purchases/issues/777 and https://github.com/RevenueCat/react-native-purchases/issues/627 Sometimes, for a reason I don't understand, the `login` and `setEmail`/`setPhoneNumber`/`setUserName` functions seem doing nothing. This results in unidentified users that have subscriptions not linked to our backend because the `app_user_id` will be the anonymous one and not the custom one we are using.Then, when the app is killed and opened again, the functions will work correctly (sometimes yes, sometimes no). My login function is pretty simple : const login = async (token) => { updateAuthToken(token); await storeAuthCookie(token); const user = await fetchUser(); await Purchases.logIn(user.id.toString()); await Purchases.setEmail(user.email); await Purchases.setPhoneNumber(user.principalPhone); await Purchases.setDisplayName(`${user.firstName} ${user.l

312
H
RevenueCat Staff
A
alexander-matijevic-3d5d0cNew Member
asked in General Questions
A lifetime subscription was canceled but is still showing as active.

Hey, I have an issue where, when a user cancels a lifetime subscription, it doesn't show up anywhere — not in Purchases.getCustomerInfo nor in the customer's history. I've set up Google and Apple server notifications, but that hasn't changed the situation. Is there any other way to track when a user requests a refund?

352
A
P
pthorpHelper
asked in General Questions
POC testing to purchase Subscriptions and In-App Payments with Capacitor

Hi there, we are building a simple POC to test In-App Purchases, both Subscriptions and In-App Purchases, for iOS and Android. We have successfully tested this on iOS, being able to purchases a Subscription via the app and also performing actions from the device System settings, e.g. to upgrade and/or cancel the test subscriptions, capturing the events via our webhook endpoint. This was developed and tested, using live reload from Angular/Capacitor, via Xcode with a real device connected via USB. I have to say that Apple, with XCode and TestFlight, really do provide a much better platform for developing and testing apps, which Google and Android could really learn from and this leads to our current issue, that being Android. It seems to a little more confusing, and troublesome with Google. We have followed the docs (Google and RevenueCat) and created a Closed track in the Play Console, in which we uploaded an initial release build and have defined a list of email addresses for our trac

282
jeffrey_bunn
RevenueCat Staff
K
katelynn-0882d4New Member
asked in General Questions
Associating Anonymous IDs with Custom User IDs – Advice Needed

Hello, I was wondering if you could provide additional guidance on handling anonymous IDs. We are following the recommendations for enforcing Custom App User IDs (as described here: RevenueCat Docs). However, we still frequently receive webhooks containing anonymous IDs. We determined that most of these cases occur from users resubscribing through the App Store/Play Store. Additionally, during the recent RevenueCat API outage, we noticed webhooks with anonymous IDs. From the RevenueCat dashboard, we observed that the Custom App User IDs were not associated with the anonymous IDs until several hours after the outage was resolved. I have a few questions regarding this: Backend Association – What is a reliable way for our backend to associate an anonymous user ID with our custom user ID? Client Access – Is there a way for the client to retrieve the anonymous ID assigned to a user? Ensuring Custom IDs – Do you have any additional best practices or guidance on preventing anonymous IDs from

401
wes_clark
RevenueCat Staff
A
anilkumar-devani-0e058dNew Member
asked in SDKs
iOS Swift RevenueCat Paywall delegate methods not being called.

I have the following code, but only the paywallViewControllerWasDismissed method is being called. Other PaywallViewControllerDelegate methods are not triggered. Any solution for this? import Foundation import RevenueCatUI import RevenueCat import UIKit class RevenueCatManager: NSObject { static let shared = RevenueCatManager() private override init() {} func presentPaywall(from viewController: UIViewController, offeringID: String) { Purchases.shared.getOfferings { (offerings, error) in guard let offering = offerings?.offering(identifier: offeringID) else { print("⚠️ Error fetching offering with ID: \(offeringID) - \(error?.localizedDescription ?? "Unknown error")") return } DispatchQueue.main.async { let paywallVC = PaywallViewController(offering: offering) paywallVC.delegate = self paywallVC.modalPresentationStyle = .fullScreen viewController.present(paywallVC, animated: true) } } } } extension RevenueCatManager: PaywallViewControllerDelegate { func paywallViewController(_ controller:

214
joan-cardona
RevenueCat Staff
K
kaya-balikciogluNew Member
asked in General Questions
Both Apple's Subscription Key ID and Private Key must be provided ERROR

I keep getting an error when trying to add a new iOS app. I’ve filled out all the fields in the "New App Store app" section and followed multiple guides, but the error persists. I just set everything up in App Store Connect — could it be that I need to wait for approval? Has anyone else encountered this issue?

131
joan-cardona
RevenueCat Staff
B
BG37Member
asked in SDKs
Best Practices for Checking Subscription Status on First App Open?

I'm using getCustomerInfo on the splash screen to check the subscription status when the app is opened for the first time (where the cache is empty). However, I’ve noticed that getCustomerInfo sometimes takes 10-20 seconds to fetch data, which is too long for a smooth user experience. Since I’m not using a server-side solution, what are the best practices to speed up this process purely on the client side? Would pre-fetching, background loading, or specific configurations help reduce the delay? Any insights or recommendations would be greatly appreciated!

201
joan-cardona
RevenueCat Staff
D
dna-5ad8cdNew Member
asked in SDKs
Testing through storekit -- information is wrong

I am only using ios products currently. The information pulled is incorrect and there are multiple errors. For example, one product is a yearly subscription of $12.99, but the price is $11.88 and there are prices for monthly and weekly subscriptions. I can’t complete testing with the inaccurate data, but I have found no issues in the xcode files or apple store.

51
joan-cardona
RevenueCat Staff
M
mahasidhNew Member
asked in Third-Party Integrations
Product status not found (flutterflow + ios)

Hello everyone.Please help me figure out where to look. My app is built on Flutter Flow. I’ve finally reached the stage of releasing the paid version, which includes subscriptions for 1 month, 3 months, and 1 year. After completing all the necessary integrations and settings, I published the app on iOS in TestFlight mode. However, when I open the app on my phone via TestFlight, the subscription page is completely empty. When I check RevenueCat, it says that the product status is not found. I’ve checked everything I could, and now I have no idea where to look for the error. Please advise me on what to do. App on iPhone screen via flutterflow Not found status

313
joan-cardona
RevenueCat Staff
A
amsdamsgramDedicated Member
asked in SDKs
Users not premium after purchase

Hello, We are seeing a weird behavior for some of our users: after purchasing a subscription they are not premium. To actually become premium, they need to do a restore of the purchase. Do you know what could be the issue? Thanks!

182
A

Most helpful members this week

Badge winners

Show all badges

Popular tags

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings