Experiment results not showing in report?

Question

Hi, we’ve encountered an issue where nothing shows up in the Experiment report, as attached below, even though (1) it’s been 2 days since we started the experiment, and (2) we do see that new customers are properly assigned to each respective variants and (3) nearly 5K new customers signed up in our app in the past 2 days.

So apparently the experiment is running properly and there’s enough data to display, but there’s an issue with the report?

Thank you.

erik-macinnis · Accepted Answer

Hi there,Thanks for flagging this, and sorry for the delayed reporting.Looking at it now, the experiment report is now populated. From what I can see, customers were being enrolled correctly, and the Results page now has data for the experiment.Experiment results should start populating within 24 hours, but in this case the reporting data appeared to lag behind the running experiment. This was likely because of a recent migration on our side for Experiments reporting. The experiment itself was still running and enrolling customers, but the reporting data took longer than usual to catch up.If this happens again and an experiment still has no results after 24 hours, please let us know so we can take another look.Happy to help with any further questions.Cheers,Erik – Developer Support Engineer

inout-4dd00c · Answer

​@erik-macinnisThank you for the reply. We’ve confirmed that the report is properly populated.

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