Get Help

For testing/sandbox, can we have conditionally allow transfer vs block restore?It’s quite difficult to keep all the test accounts inline and temporarily enabling restore behavior to transfer in the dashboard can lead to other issues affecting prod users.

Environment: iPadOS 14. I understand that when an anonymous user reinstalls and deletes the app, caling Purchases.configure generates a new app ID, and when he calls restore, the purchase is transferred from his old anonymous ID to his new one. What happens to an anonymous user’s ID if he buys a subscription on device A, then restores on device B.Will device A still be logged in?

Hello,We want to create our own dashboards from the raw data that we received from Revenucat. We transfer the data to BigQuery about 1 day behind. When we group monthly active subscribers by month, we cannot match them with the data in the table that revenuecat provides us. Meanwhile, we find minor differences acceptable. Unfortunately the difference is too much.For example, while the number of active users in May is 1419 in our code, it is 1893 in the active subscriber chart of Revenucat. I am sharing the SQL code I wrote. The logic we have established here, in short, is this. We got price_in_usd > 0 to eliminate trial users so that data is not duplicated. We also set the sandbox area to false to avoid getting sandbox data. We thought that the original_store_transaction_id refreshes itself when creating the store transaction id with every purchase. That's why we thought that when we group and count the original_store_transaction_id by months, we can reach active su

Hi! We are trying to use ‘Grant Promotion’ to user.And want to know how to give promotion to user who not yet registered in Revenuecat But our app. Condition:User never subscribes ,(so there is no data in Revenuecat)Is there any way to push our user data to revenuecat?

Hello, I have been using the SDK pretty successfully during testing. Decided to take a break came back 2 weeks later and all of a sudden I am getting “Item not available in your country” error messages when trying to subscribe to any of the subscriptions I have up on my app(APK running on a physical machine at the mo for testing.)The base plan activated for all the products does include United Kingdom and the Google account I am using to make the purchase is also United Kingdom.I’d be more wary of this being my own introduced bug If I was actually changing the code over the last 2 weeks. - hence me reaching out. ScreensError message on display under every subscription available:Google account:

When I make a purchase from the SDK, my backend calls a method to validate the purchase with the subscribers api.The response returned has a body like this:{    "request_date": "2022-06-21T11:55:20Z",    "request_date_ms": 1655812520624,    "subscriber": {        "entitlements": {            "active": {                "expires_date": "2022-06-14T06:23:52Z",                "grace_period_expires_date": null,                "product_identifier": "onemonthusd899",                "purchase_date": "2022-06-14T06:18:52Z"            }        },        "first_seen": "2022-06-21T11:11:25Z",        "last_seen": "2022-06-21T11:11:38Z",        "management_url": null,        "non_subscriptions": {},        "original_app_user_id": "$RCAnonymousID:e7d81c263043488bb14c909718f83508",        "original_application_version": "1.0",        "original_purchase_date": "2013-08-01T07:

I integrated RevenueCat into an app written in Swift and SwiftUI. It worked all well until now.All of the sudden Xcode throws these two errors when building the app: Could not build Objective-C module 'RevenueCat'At the import RevenueCat statementHeader 'RevenueCat-Swift.h' not foundIn a modul.modulemapThe Content of the modulemap is as followed.framework module RevenueCat {  umbrella header "RevenueCat-umbrella.h"   export *  module * { export * }} module RevenueCat.Swift {    header "RevenueCat-Swift.h"    requires objc}  The weird thing is, that after rebuilding the app once or twice, the e

Hi,I’ve setup my App Store Connect with a test product and added to RevenueCat too. Also installed the latest version of RevenueCat in my iOS app - now I’m trying to do a test subscription purchase on a physical device from within my app but hitting a problem.I see all the initialisation debug messages from RevenueCat in the XCode debug window - however, when I’m making the call to Purchases.shared.getProducts([“my_product_id”]), RevenueCat is not returning any product back. The SwiftUI code I’m using is pretty much exactly the same as posted by @Michael Eovine  in his post from a few weeks ago @  Note: I was hoping the RevenueCat documentation would help provide some useful details but surprisingly there’s only one single mention of ‘getProducts’ (see 

Hello, we are having trouble with getting Apple Search Ads attribution data for our app. We have followed the integration instructions located here: https://docs.revenuecat.com/docs/apple-search-ads, and have added the required configuration line: Purchases.automaticAppleSearchAdsAttributionCollection = true We also made sure that the iAd framework is imported in our project. Our apps asks authorization via the App Tracking Transparency framework. We are running ASA for quite a few weeks now, and have released the version with the attribution configuration more than two ago, but we cannot see any kind of breakdown by campaign or adgroup in the Charts segmentation settings. We are only seeing Organic users: 

Hey everyoneI read the blog post re WWDC2022 and it mentioned that there should be an App Store Connect API to create in-app purchases manually.Link: https://www.revenuecat.com/blog/wwdc-2022-recap/However, I wasn’t able to find anything in the actual documentation of the App Store Connect API.Does anyone have any more details?Thanks!

I have a multi-platform SaaS (Software as a Service) for iOS, Android, and web. Purchase ServicesWeb: StripeiOS: Appstore IAPAndroid: Google Play IAPAll purchases are connected to RevenueCat.As far as I can tell, there is no library for web developers to access information, only a REST API. How are websites checking if a user is a entitled/paying member? My current plan for implementation is as follows:Get Subscriber via Rest AI Check the resulting object’s `subscriber.entitlements[‘my-entitlement-id’]` paying/subscribed if exists & if `expires_date` > `current_date`   Question 1: Is this the best method to achieve this OR is there a web

Just learning our way around the console app, and noticed that on our Setting page, where you can select the “Restore Behavior”, there is a link to documentation.  Unfortunately, that link comes up with a 404. Does anyone happen to have the correct link? 

How do I filter the customers so that I can see which trials are expiring the soonest and which ones are expiring last. Right now all the dates are out of order

We are using stripe and by mistake we have restore a purchase from a use to an incorrect user. So that users now are alias.Can we revert the change?Should we remove both users and create them again?

Hello,I know based on legal/irs rules, we are not allowed to collect subscriptions and manually pay the person the end user is subscribing to.  I know stripe has connect, which the 3rd parties authenticate and provide their payout details (ach or otherwise).  Then they also deal with creating the IRS forms and such. Does Revenuecat support taking subscriptions on behalf of another business entity?

Hi there, We're using `purchases_flutter: 3.9.5` in our Flutter app. When I sent a Test Flight with our IAP implementation, all users get an iOS popup saying the `Apple Media Services Terms and Conditions have changed`, which upon pressing "ok" takes the user to a blank screen.  This state is so weird that revenue cat doesn't even return anything from the Purchase method. So by closing this blank screen the app just hangs on loading, waiting for Revenue Cat to return a response from the purchase method, which it never does. Closing the app completely causes the Terms to Pop back up once again, but this time it loads, and upon pressing accept th

Hello! I have few question about RESTAPI “Delete Subscribe” If I call this , Store’s subscirbe is canceled? (appstore,playstore..)

In Github https://github.com/RevenueCat/purchases-ios/tree/main/Examples That samples uses:Xcode 12.2 iOS 14 Swift 5There is a example for Xcode 13 or 14 beta working at last stable RevenueCat framework? All official documentation are obsolete at https://docs.revenuecat.com/docs - For example: Purchase module was rewrite to use RevenueCat and a lot of changes.

HI, trying to implement renewable subscription. followed the guide to the tee, I’m pretty sure. good news, android works 100%. tried on apple devices, doesnt work. using the sandbox account I set up on apple connect, it goes through, gives me the success blue checkmark, says your all set, and then a second later I get this black debug screen of death for about 3 seconds and disappears. any help woould be appreciated, thanks  

The Graphs report no revenue and no new trials since more than 24 hrs.We do have both though.System status shows everything green which it obviously isn’t  CheersKarl

Should the $firebaseAppInstanceId attribute be visible on the revenuecat control panel when integrated correctly? For example when browsing a user profile on https://app.revenuecat.com/customers/x/x. Currently it is not showing up despite us sending up the id using let instanceID = Analytics.appInstanceID()Purchases.shared.setAttributes(["$firebaseAppInstanceId": instanceID])Would be really helpful to know if it should be visible there if the integration is correct.Best,Oskar

My app has offered monthly and annual auto-renewable subscriptions. I would like to offer a special auto-renewable subscription with a longer free trial period for a limited time, e..g three days. The expected behaviors are:People can only buy it within the three-day period After the three-day period, existing subscribers will still be auto-renewed but no new customers are allowedWhat’s the best way to implement it? Thanks!

Our app has been approved & now in app store for almost a year without problem with app subscription.Today I tested a new version using sandbox environment, I got the following messages in the log:[BackgroundTask] Background Task 3 ("SKReceiptRefreshRequest"), was created over 30 seconds ago. In applications running in the background, this creates a risk of termination. Remember to call UIApplication.endBackgroundTask(_:) for your task in a timely manner to avoid this.After I got this message, the app is killed by iOS system & quit unexpectedly.  The app purchase is never changed since it approved by Apple.  The current new version in development hasn’t also been changed.The purchase SDK that I used is Purchases 3.13.1 Are there any leaks in this SDK version? or maybe Apple appstore has introducing new “mechanism” that  this version of SDK can’t handle it?  Thanks,Dann

I have setup a sandbox account to make purchases using the SDK.My products on AppStore Connect have multiple region prices setMy GBP price is £6.99My USD price is $7.49 (and is displayed correctly in app when I set the store locale as such) When I make a purchase in GBP (shown correctly by iOS SDK) the Event Data shows the correct price value (price_in_purchased_currency) for GBP but the ‘Currency’ is incorrectly in USD.{ "app_id": "app91a2d785de", "app_user_id": "$RCAnonymousID:5cb684d5429346688102439d2892be77", "country_code": "GB", "currency": "USD", "entitlement_ids": [ "Backstage" ], "environment": "SANDBOX", "event_timestamp_ms": 1655385097458, "expiration_at_ms": 1657977095000, "is_family_share": false, "offer_code": null, "period_type": "NORMAL", "price": 6.99, "price_in_purchased_currency": 6.99,

Hey guys,I’ve followed the docs on how to integrate Stripe with RC, however something doesn’t seem to be working.I’m receiving the webhook from Stripe for the purchase (customer.subscription event).I’m trying to use the https://api.revenuecat.com/v1/receipts endpoint in order to sync Stripe and RC, however I keep getting {"code":7103,"message":"The receipt is not valid."}I’ve went over each and every ID field on Stripe’s webhook, and got the same message for all of them.What am I missing here?Thanks!