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We’ve been using RevenueCat forever and recently updated to 4.13.1 and instrumented the app properly so this behaviour might have been present in the past but we wouldn’t have known it.About 20% of our users who attempt purchase fail due to RevenueCat returning a nil package. We’re not sure what could cause such a large percent of them to fail and if that’s normal (i.e. 20% of users are launching our app for the first time without Internet connectivity?). Has anyone else seen those failure rates that high?

Hi, I saw that for some costumers in Spent line the numbero is 0 and if I check costumer cronology it happens only for who use a promo code like “3 free trial days”(not everyone but only some costumer). In details there is “started a trial of ...” and after “converted from a trial to ...” but price is 0(null). Is it because they deleted the sub?(Also if Status is Active). Is it possible that someone continue the membership without paying?Thanks all!Daniel Sadun

I’ve properly installed RevenueCat in Flutter and connected Play Store and App Store properly in the dashboard. I’m still getting these error.D/[Purchases] - DEBUG( 6650): ℹ️ Debug logging enabledD/[Purchases] - DEBUG( 6650): ℹ️ SDK Version - 4.6.0D/[Purchases] - DEBUG( 6650): 👤 Initial App User ID - nullD/[Purchases] - DEBUG( 6650): 👤 Identifying App User ID: $RCAnonymousID:538da561a80b40f4a23aa08aa6709f83D/[Purchases] - DEBUG( 6650): ℹ️ Deleting old synced subscriber attributes that don't belong to $RCAnonymousID:538da561a80b40f4a23aa08aa6709f83D/[Purchases] - DEBUG( 6650): ℹ️ App foregroundedD/[Purchases] - DEBUG( 6650): ℹ️ PurchaserInfo cache is stale, updating from network in foreground.D/[Purchases] - DEBUG( 6650): ℹ️ Offerings cache is stale, updating from network in foregroundD/[Purchases] - DEBUG( 6650): 😻 Offerings updated from network.D/[Purchases] - DEBUG( 6650): ℹ️ Skipping updating pending purchase qu

my app working fine in ios and android  but from yesterday i have a issue in ios failed to get offerings None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).This could be due to a timeout, or a problem in your configuration.my app is in production from many month . i didn’t change thing in revenuecat or apple Store . 

Hello, I’m having some difficulties with Amazon IAP and I’m wondering if I could use Revenue Cat to fix my problems… Only thing is, I downloaded the amazon zip and i’m very confused about it lol. How do i use this? I was trying to make IAP on my Amazon Firestick app with Unity, but it’s not getting any callbacks. App Tester says “Purchased” in the transactions, but it never fulfills the purchase. Nor does it call the purchase failed callback… If someone could help me either get revenue cat working or if someone has any insight into what i might be doing wrong that’d be great. I’ve been wondering if maybe I’m just not debugging it correctly, maybe the IAP works and App Tester is messing up or something. I am running it in sandbox mode, but… This is my script if anyone can figure it out from just this lolhttps://pastebin.com/kzpQ8DhXThanks

Let’s say we have a 3 month offer in the App Store for a monthly subscription.From the documentation, it seems clear that the `offer_code` field will be present on the webhook that corresponds to the first purchase made where the offer code was redeemed (the first month in my example above).What is not clear is whether the following two renewal webhooks will have `offer_code` populated as well, since they would be discounted due to the redemption of the offer code.So to visualize it, I’m wondering if it would look like:Month 1 (offer code redeemed) - `offer_code` is presentMonth 2 (discounted renewal) - `offer_code` is presentMonth 3 (discounted renewal) - `offer_code` is presentMonth 4 (renewal at full price) - `offer_code` is not presentORMonth 1 (offer code redeemed) - `offer_code` is presentMonth 2 (discounted renewal) - `offer_code` is not presentMo

So I have everything connected and working and I just recieved a notice that my trial is ending with Google Cloud. I am assuming this is the cost associated with the service account that was linked to Revenue Cat? Trying to find more information about this to better explain to my client

We would like to receive App Store Transaction IDs when calling the REST API https://api.revenuecat.com/v1/subscribers/app_user_idI have seen other posts where developers request this, and the response from ReveneCat has been to use the Webhook.I am aware that the ID is provided in the Webhook and we are using this, however, this is not a completely satisfactory solution.Issue 1: Missed Webhook CallbacksIf for whatever reason our server does not receive/process the webhook callback then we will never know the transaction/order ID. We have logic in our app and on our backend servers that calls the RevenueCat API’s to refresh/sync user’s subscriptions. Without a transaction ID we cannot guarantee the uniqueness of a subscription.Issue 2: Legacy MigrationWe are migrating from native implementations of our app to Flutter. In

Hello, I am upgrading a pretty old project build on Ionic/Cordova/Angular with latest packages, and I am encourteing an issue on Android.I upgraded my project to ionic 6 and Angular 14. I also upgraded all plugins with @awesome-cordova-plugins. RevenueCat plugins are also updated.package.json:```"@awesome-cordova-plugins/purchases": "^6.2.0","cordova-plugin-purchases": "^3.3.3",``` Everything works fine on iOS. I ran into an issue when I try to build for Android I upgraded minSdk to 31, and installed JDK 11.Ionic documentation says we must use JDK 8, but I can’t build anything too because it needs sdk >= 31. config.xml:```    <preference name="android-minSdkVersion" value="22" />    <preference name="android-targetSdkVersion" value="31" />    <preference name="android-compileSdkVersion" value="31" />

Hiya! Our paywall screen has a “[currency]0.00” — free option, with the currency based on offering?.availablePackages.first?.product.priceFormatter?.locale. With StoreKit 1, this properly returns the expected, matching locale, like Optional(en_US@currency=INR (fixed))But now that we’re starting to test out StoreKit 2 support, we get back Optional(en_US (autoupdatingCurrent))...when using a .storekit file with the storefront changed via Editor > Default Storefront. We can also reproduce this on device. It’s unclear to me if this would be a RevenueCat or a StoreKit 2 bug?

Sorry I am new here, building an app with some questions needed help :)My app has a subscription monthly with 7 days trial, and you have to subcribe to register an account.I am a bit confusing between 3 kinds of IDs: The user ID we create in our database, the App User ID provided by RC and how to know which user has paid in transaction from App Store Server Notifications. For UserID and RCID, at the first load when I call Purchases.configure(), RC will create a new random ID. Then in paywall screen, after subscribe successfully, I will register a new account in backend, and store this RCID. Now I have a pair of RCID-UserID, when user login to my app by UserID, I will use RCID to login to RC by Purchases.logIn("RCID"), so I can get the right info of getCustomerInfo(). so question is: am I on the right way? :) On the next month when subscription need to be renewal, if purchasing is successful, Apple will send to backend a transaction via “App

Hi there!I’m trying to update cordova-plugin-purchases to a version that uses Google Billing Library version 4, as I can no longer submit to Google Play with my current version.I removed 2.1.1 that I was using and tried to install 2.4.2 with the following result:src-cordova % cordova plugin add cordova-plugin-purchases@2.4.2Installing "cordova-plugin-purchases" for androidInstalling "cordova-annotated-plugin-android" for androidSubproject Path: CordovaLibSubproject Path: appSubproject Path: CordovaLibSubproject Path: appInstalling "cordova-plugin-purchases" for iosPlugin dependency "cordova-annotated-plugin-android@1.0.4" already fetched, using that version.Dependent plugin "cordova-annotated-plugin-android" already installed on ios.Running command: pod install --verboseFailed to install 'cordova-plugin-purchases': Error: pod: Command failed with exit code 31 at ChildProcess.whenD

@ryan You mentioned in this thread : Some developers choose to create multiple RevenueCat apps for different environments of the same bundle ID as well.I just wanted to check - if we want to have a staging setup to go with our apps staging environment that means we can test new products/entitlements/ offerings etc without affecting our Production apps - given the above detail we could effectively just :- Create a new Project (and suffix it’s name with STAGING for example) - Define our apps again using the same bundleids/package names - Setup products/entitlements/ offerings etc and test them independently of our Prod apps because we would have a new unique API keyIs that a valid way to essentially duplicate what we have for a stag

After upgrading Xcode I have this error and build failed.“Stored properties cannot be marked potentially unavailable with '@available' “Error is in BeginRefundRequestHelper.swift,ProductsManager.swift,PurchasesOrchestrator.swiftIs there  any solution please?         

My application (Mac OS, using StoreKit 2) has two subscription levels, each of which are sold at 2 durations - basic_1m, basic_1yr, professional_1m and professional_1yIf the user first purchases the monthly “basic” subscription (basic_1m), and then upgrades their subscription by purchasing the yearly “basic” subscription (basic_1y), they are told (by StoreKit) that their subscription will change to the new duration (and they will be charged the new rate) when their monthly subscription expires.  This is as expected.Now, I wish to display that information to the user, but it doesn’t appear to be available through RevenueCat - the CustomerInfo shows the currently purchased subscription (basic_1m), even though the user has authorized the change in rate.Is there a way to get information about the upcoming subscription, as opposed to the current subscription?Thanks for your time - Ron

I’m implementing 2 promotional offers, and have been following the official documentation. I tried to add the source code in the docs to obtain the promotional offers, like this:if let discount = package.storeProduct.discounts.first { Purchases.shared.getPromotionalOffer(forProductDiscount: discount, product: package.storeProduct) { (promoOffer, error) in if let promoOffer = promoOffer { // Promotional Offer validated, show terms of your offer to your customers } else { // Promotional Offer was not validated, default to normal package terms } } } but I don’t know how to obtain ‘package’, which appears in the first line of the above code.

Hello,I have a bug where my Yearly package is missing in Release builds (but works in Debug and App Store, fails in TestFlight and App Review). My Lifetime and Monthly packages are returned file, and my Monthly package is part of a subscription group with the yearly I have checked:All IAPs are Approved All agreements are signed and active I am not using a StoreKit configuration file I have read the Why are offerings or products empty? help article, and verified everything.App Review has returned both Error 2 and Error 9 I will copy and paste the identifiers from both App Store Connect and RevenueCat here:Lifetime Package:ASC: com.willbishop.Simmer.simmeprolifetimeRevenueCat: com.willbishop.Simmer.simmeprol

Hello,I am in the process of migrating one of our apps to Jetpack Compose which is using RevenueCat for processing purchases. Earlier, the code to make the purchase was inside the Fragment and hence I was able to pass the Activity Context while calling the purchasePackageWith() function. However, now the code to make the purchase is moved to the repository where I am injecting the Context using Dagger Hilt. Since, the injected code is an Application Context I am unable to call the purchasePackageWith() function. I tried getting the Activity Context using the below code but it doesn’t work. fun Context.findActivity(): Activity? = when (this) { is Activity -> this is ContextWrapper -> baseContext.findActivity() else -> null} I can pass the Activity Context from the composable screen to the repository via ViewModel but that may leak the activity

Hi We have an app with subscriptions sold using RevenueCat. When a child in a Google Family Plan try to purchase the subscription they see an “Ask your parent” popup, which I assume RevenueCat is showing? We have 4 parents who cannot find a way to authorise the subscription.Is there something we need to do in RevenueCat or on Google Play to enable them to authorise the subscription?

Hi,I need to implement a free trial period for a paid iOS app. How do I check if the trial period has expired with RevenueCat ?

User John Custom App ID: 8EFA Android Device A Android Device B Goole Play Account: John Goole Play Account: TomScenario:John logs in RevenueCat device A(John account) with custom ID(8EFA) and purchases Subscription $5 monthly Item. John logs in RevenueCat with the same custom ID(8EFA) device B(Tom account). Click the $10 monthly subscription Item.Expected Result: Pop up Message “The current Google Play Store account does not match the account you paid for” and link the managementURL deepLinkActual Result: Purchase process again. What I have done:I read this question. and Idea with Google Play Developer APISave play store account ID after purchase(using bil

Hey! I have added the revenue cat uri on my project for server notifications on apple connect but it still does not trigger when it should. I added the revenue cat uri to both production and sanbox as version 2.When trying my subscription and the webhooks on play store it works as expected, but ios does not trigger until i open the app or like 15 min+ after it should. Any ideas why it does work or why it does not trigger? 

Hello!Would it be feasible as a feature suggestion to have a “dynamic” observer mode setup? Use case: we have existing non-consumable IAP transaction handling code we would prefer not to touch, but subscriptions would be newly added, and handled entirely via the SDK. It would be nice to allow adding a callback in the form (StoreProduct) -> Bool to be able to split transaction management duties between the SDK and our own PaymentObserver. We will probably just migrate it to RC, but I think it makes sense as a feature request nonetheless. Best regards,Rafael

the subscription time is messed up toowhat I tried:grant entitlement manually; give the user promo code; ask him to switch back to original country; delete the user from db and give him promo code.none worked.have to ask for the refund.

After successfully activating a subscription in the sandbox, subsequent calls don’t appear to contain updated subscription info (the user’s subscription is still inactive)Is this the expected behavior in the sandbox environment?