Get Help

I want to activate and deactivate an IAP for lifetime in Google Play Console (and NOT in RevenueCat) because I want to not to show up in any Google Play page.In order to detect in my app if that IAP is active or not - is there a flag that tells me “active/inactive”?I tried to find it in the Android SDK doc but couldn’t find anything.

I have set up the storekit configuration file as per your guide but when using it with the duplicate scheme the offerings fail to load:Error fetching offerings - The operation couldn’t be completed. (RevenueCat.OfferingsManager.Error error 1.) There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-emptyHowever id I use the original scheme in xcode the offerings load fine, which suggests there’s a problem with the storekit config file, but I don’t know what. The product ID seems to be correct and it’s target membership is set to Runner. Also if I edit the Runner copy scheme to remove the storekit config file it also manages to load the offerings. There’s so

In my flutter app i followed this video steps : https://youtu.be/TrkiSZ2mnlo?si=ko6_FyFvwBjl0mAP :I have this elevated button to make the purchase :  ElevatedButton(                      onPressed: () async {                        try{                          await Purchases.purchaseProduct('Zenth_2000_coins');                          debugPrint('Payment success');                        } catch (e){                          debugPrint('Failed : $e');                        }                      },                      child: Text(                        'Buy',                      ),                    ), now when i test and i hit purchase and type my sandbox account password , the apple pay window close and opens again and if i try again and click pur

Hello,I tried to test current MagicWeather and purchase_tester Flutter examples with iPhone 15, purchases_flutter: ^6.3.0I configured everything correctly; “paywall” shows in-app subscription, I click to buy, it opens native iOS screen where I input Email and Password and confirm purchase, then it goes back to “paywall”. It is in a loop. I tried to debug. After making purchase, it goes back to “paywall”; when I close “paywall”, I receive this output in debug console of XCode: metrics = { actionUrl = "sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy"; dialogId = "MZCommerceInAppBuy.ConfirmationNeededForBuyRecurringItem.CPS.Auth"; eventType = dialog; message = "Sign in with Apple ID"; mtEventTime = "2023-11-18 16:08:20 Etc/GMT"; mtTopic = "xp_its_main"; osloTitleType = text; osloTitleValue = "AbstractSalableInfoModul

Does RevenueCat use https when communicating with the backend?In the Export Compliance Information in Apple app store connect, I must provide information about encryption, and https is listed as internal encryption, hence I need to know if RevenueCat SDK is using https.ThanksFredrik

Looking at this guide and it makes sense but for data deletion I am still trying to understand what information RC is collecting that I am not providing via the SDK. I do not set any attributes or anything extra. Just the app user id which is a guid. Does anything still need to be deleted from RC when user deletes /requests delete their account?Also how does this work if user still has active subscription but delete is request and the delete would be made via the RC API? 

This is the Crash Report I got from the Play Console: Typejava.lang.NullPointerExceptionException java.lang.NullPointerException: at com.revenuecat.purchases.PurchaseParams$Builder.<init> (PurchaseParams.kt) at com.xxxxxxxxxxxx.MainActivity.purchase (MainActivity.java:2103) at com.xxxxxxxxxxxx.MainActivity.lambda$showPaywall$33 (MainActivity.java:2014) at android.view.View.performClick (View.java:7792) at android.widget.TextView.performClick (TextView.java:16112) at android.view.View.performClickInternal (View.java:7769) at android.view.View.access$3800 (View.java:910) at android.view.View$PerformClick.run (View.java:30218) at android.os.Handler.handleCallback (Handler.java:938) at android.os.Handler.dispatchMessage (Handler.java:99) at android.os.Looper.loopOnce (Looper.java:226) at android.os.Looper.loop (Looper.java:313)

I am currently facing an issue with tracking subscription purchases in my iOS application using Revenucat. While I can successfully track in-app purchases, subscription purchases seem to elude the tracking mechanism. I have meticulously reviewed the relevant code and event tracking settings, but the issue persists.Has anyone encountered a similar problem before or can offer suggestions on how to correctly configure subscription purchase tracking? I would greatly appreciate any insights or assistance.

The response time during in-app purchase is very slow. Everytime I try to make a test purchase and click on a package, it take a 4-6 seconds for the bottom sheet to show up, where I can make the purchase. similarly, after the purchase, there is a several seconds ( 5-6 seconds) wait period to get the acknowledgement that the purchase is successful. This is a poor experience for the user. Do others experience the same response time? Is there anything I can to improve the response time?  Thanks in advance for your help. 

Hi,I a trying to set up webhook in the dashboard, but I am getting ‘Invalid URL.’ error.My endpoint is « https://api.MYDOMAIN.studio ».It works when I try « https://MYDOMAIN.com ».« api. » subdomain and « .studio » domain seem to be the cause of the error.So my question is, is it normal behavior?Thanks. 

The customer history for my user makes no sense. How can events of billing error and expiry come 1 day after the subscription has expired and it wasn’t renewed. 

How to synchronize the subscription status of RevenueCat on my own server

the below method has two handlers for the purchasepublic func presentPaywallIfNeeded( fonts: PaywallFontProvider = DefaultPaywallFontProvider(), shouldDisplay: @escaping @Sendable (CustomerInfo) -> Bool, purchaseCompleted: PurchaseOrRestoreCompletedHandler? = nil, restoreCompleted: PurchaseOrRestoreCompletedHandler? = nil)How can our application detect when the purchase is completed or restored when using a custom paywall?

Hello, I configured MagicWeather example (by only changing `appleApiKey` and `ios` bundle name); I also created in-app subscription product in Apple App Store, and configured RevenueCat. Subscription is shown correctly, but it seems transaction never finishes, I am in a loop:  Click on "Change the Weather" opens "paywall" widget with correct price shown, and "terms and conditions" footer. Click on the product item in the list (and I have single product only) will popup iOS username/password screen, "Sign in with Apple ID" After authentication, I can "purchase" chosen product, using iOS "Sandbox" native widget (in my case, clicking "Subscribe" button triggers "Enter password to authorize this transaction") After "purchase" it returns to "paywall" screen, and after few seconds delay it returns back to iOS "purchase product" widget, although I don't click anything. In a loopI also added debug messa

When the user chooses a subscription in my application i want to present also an offer for him to start a free trial if he chooses to. What i want is to start a subscription with free trial or without free trial depending on what the user chooses to.  Is there any way to do this or are free trials introductory offers automatically applied if user is eligible and chooses to subscribe?Would this be possible using introductory offers or promotional offers?

Hi guys So I have a user that opted in for the free trial and has being using the app, however on revenuecat it says that the user will be charged today as the free trial period ended, however the user has not being charged (IOS) does anyone know the reason?

I’m using the following code to set originalPurchaseDate: Purchases.shared.getCustomerInfo { info, error in            if let error = error {                print(error)                return            }            if let date = info?.originalPurchaseDate {                UserDefaults.standard.originalPurchaseDate = date            }        }However I noticed `info?.originalPurchaseDate` is nil (either the info or originalPurchaseDate) in production. (I extracted UserDefaults on my JB device, the app is installed from the AppStore and I can see the StoreKit/receipt is present as expected)In the debug build the info (CustomerInfo) is not nil, but as expected the `originalPurchaseDate` is not available.What could be the problem?I want to use this code in my second app which I’m moving f

I like the documentation how to display products, but is there a similar one of how to display active subscriptions?Once user makes a purchase, I would like to display information about this purchase in a Membership management screen. Currently I am relying on getCustomerInfo().entitlements.active, but that does not describe the products well. I would like to show the display title and description of the product(s) that was purchased at that point in time even if it is not offered anymore.Is there a way to get full information of the purchase like that is more than identifiers? PS: FIWI in react-native I tried calling getProducts(customerInfo.allPurchasedProductIdentifiers)but that errors out:Error: Unknown error.    at Object.promiseMethodWrapper [as getProductInfo]

I am testing the purchases of subscriptions for both ios and android and receiving webhook notifications to my backend in order to update the subscription status of a user. Android works really well, every time i purchase a subscription, a renewal process happens or cancel/expiration, the events are received by revenuecat in real time and webhook requests are sent instantly. For IOS however for some reason it has a big lag. For example i renew a subscription directly from the app store, and revenuecat has not received the event not even 5 minutes later. Every time a renewal event occurs it’s delivery time is usually 3-5 minutes later then the purchase date in the request. Also the time window between renewal seem to not correspond with the time set in the appstore settings. For example if i set 5 minutes between renewals, sometimes is 5 minutes sometimes is 10 minutes between two renewals.Has anyone encountered this problem in ios sanbox environemnt? Is it the same for produc

Hi!I’m trying to use RevenueCat as Observer to analyze and confirm the purchases in my mobile game… Unity IAP handling the process and I need the RevenueCat to read trustable data via being Observer…The documentation feels unclear to me so I’m here to ask my questions via these post:Do I need to add my store products (consumables and non-consumables) to RevenueCat dashboard as well while using it as Observer? Is there a function to call RevenueCat to collect the data of purchasing? When Unity IAP completes a purchase process, will RevenueCat handle the data automatically?Please don’t mind me if these questions are so cheesy but I had to ask to learn.Thanks!

I'm encountering an issue in my React Native app when attempting to downgrade or modify iOS in-app subscription plans. The upgrade process works seamlessly, reflecting changes accurately in the RevenueCat dashboard and customer history. However, when downgrading a plan, although the RevenueCat dashboard captures the change in customer history, the latest downgraded plan doesn't appear in customer information or the RevenueCat sandbox history.

I know this question has been asked sometimes, but I could not find definitive answers. I have three apps on the App Store, having auto-renewable subscriptions. I would like to create a subscription bundle, where user can purchase the subscription bundle from any of the three apps. Obviously, the user should get access to all three apps once the purchase is successful. Here is the link from Apple, describing what I’d like to do: https://developer.apple.com/documentation/storekit/in-app_purchase/original_api_for_in-app_purchase/subscriptions_and_offers/offering_a_subscription_across_multiple_appsIs there a way to implement this “easily” in RevenueCat? I once read that I would need to have my apps in one si

Hello RevenueCat community,I am a new user of RevenueCat and am having issues with processing subscription purchases. Here is the relevant information.- App designed no-code in FlutterFlow- App connected and products connected in RevenueCat- App uses Firebase for Users and Authentication information- Google Analytics functions properly and shows user events- Licensing is set up for purchases in Google Developer Console with the test account I am using- RevenueCat extension is set up in Firebase- Firebase integration is set up in RevenueCat- RevenueCat service account is active. I have for now given Admin permissions for everything, so there should be no restrictions because I was encountering some access errors earlier that seem to have been fixed. - The service account JSON was generated and uploaded in RevenueCat and RevenueCat shows connected to Google. - Firebase, RevenueCat, and Google analytics are enabled and

Hi,I just wanted to let you know there is a typo in your documentation regarding the dependency for Debug UI on Android. Instead of:debugImplementation "com.revenuecat.purchase:purchases-debugview:6.9.2"releaseImplementation "com.revenuecat.purchase:purchases-debugview-noop:6.9.2"It should be debugImplementation "com.revenuecat.purchases:purchases-debug-view:6.9.2"releaseImplementation "com.revenuecat.purchases:purchases-debug-view-noop:6.9.2" Note the “s” at the end of “com.revenuecat.purchases” and “debug-view” instead of “debugview”.

Hello, I'm using RevenueCat on Flutter (purchases_flutter).  Yesterday Google sent me a mail that the previous PBL version 4 will be deprecated so upgrade to PBL version 5.My using purchases_flutter version is 4.2.2. So I have to change version to 5.7.0.But there is no new version of purchases_flutter documentation.final purchaseInfo = await Purchases.purchaseProduct(REMOVE_ADS_ID);Previous I used this code. But now how I can fix it?