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When trying to fetch the offering from revenue cat [Error: There was an unknown backend error.]. I am getting this error suddenly. I even purchased some products. Suddenly I got this error. Any idea what to do?

Hi RevenueCat Team,I am getting the below error while fetching offerings only for some users and for most of users it’s working fine and payments are going through, “PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store. More information: https://rev.cat/why-are-offerings….”We did fetched some details from the devices it is happening.They are completely valid model with latest Android versions.And also they do have Play Store installed with latest version.Also checked if they are eligible for a payment using callback provided by RevenueCat and it’s showing true.Any help would be greatly appreciated 

Good day, This is my first time using RevenueCat. I wanted to use it to allow anonymous users to buy 1 all access package for a fixed price. Currently my app supports android only and I am assigning a device bound unique Id in my configuration (see snippet).  This is a hexadecimal string unique to each combination of app-signing key, user, and devicePurchases.configure({ apiKey: APIKeys.google, appUserID: Application.getAndroidId(),})My question on the matter is that I was wondering what prompts the Restore Purchases functionality. Is it the google play account that completes the purchase initially? If so what happens if a user is logged into multiple accounts. I’ve tested it for myself by buying the package on an emulator using my GmailA account. Then on my real device press the restore purchase button with GmailA logged in. This worked. even though

I have successfully setup paywall in my app. Pricing etc. everything is in place.I can see the localized versions of the paywall as a preview in paywall setup screen of revenuecat website. However in my own smartphone I can only experience english version.

I am good so far up to the point of being able to display the paywall, however, I don’t see any examples of how to handle the results once the user makes a selection.

Hi!We’ve recently starting using RevenueCat and everything seems to be working fine!We have a backend-focused approach, where we query the REST API to get subscription information server-side. Something we have noticed is that the API returns old data when immediately querying it after receiving a webhook event or purchase. This happens with both server webhooks or webhooks to the SDK. We have noticed that this can take longer than 2 seconds before querying the API delivers the new data.The question then is, when can we expect querying the API to return the same state of the data as in the webhook event? Kind regards,Bob

ERROR: 🍎‼️ Error fetching offerings - The operation couldn’t be completed. (RevenueCat.OfferingsManager.Error error 1.)There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-emptyand in app:Error 23: There is an issue with your configuration. Check the underlying error for more details Previously I’ve added a StoreKit Configuration file whilst working in simulators.I still face the Error 23 issue in TestFlight as many of my testers have reported. I’m running my code on device, not simulator to try debug this, and have not selected a StoreKit config file in my schema. I have also trie

Right now I have 1 entitlement-id named powersEntitlementID, and I’m using it in iOS which works fine:Purchases.shared.getOfferings { [weak self](offerings, error) in    guard let package = offerings?.all.first?.value.availablePackages.first else { return }    self?.showPurchaseActionSheet(for: package)} func showPurchaseActionSheet(for package: Package) {    Purchases.shared.purchase(package: package) { (transaction, customerInfo, error, userCancelled) in }} Using that in my PurchasePowersController, it shows me the correct action sheet. But I intend on adding a new productID/EntitlementID and I will use them in different ViewControllers. How can I get the EntitlementID/name from a Package object? For exampl

Certainly, I can help you formulate your question in English. Based on your concerns, here's a way you could phrase your question for a forum or support request:Subject: Empty "items" Array in Response from RevenueCat Subscriptions EndpointHello,I've been working with the RevenueCat API to retrieve a list of subscriptions associated with a specific customer using the /projects/{project_id}/customers/{customer_id}/subscriptions endpoint. According to the documentation, this endpoint should return all subscriptions associated with the customer, currently including only those made via RevenueCat Billing on the web.However, when I make a request to https://api.revenuecat.com/v2/projects/myProjectId/customers/myCustomerId/subscriptions, the response successfully returns a 200 status code, but the "items" array in the response body is empty. This occurs despite the fact that I expect this particular custom

Hi, We would like to send an email and push notifications to users which are on our yearly plan and have an upcoming renewal in 7 days. We would like to avoid users who have opted-out for renewal and/or are on a monthly plan. I was thinking of the approach below, but I’m wondering if it’s the best way to do it:Use webhooks from RevenueCat When we receive RENEWAL or INITIATE_PURCHASE (with period=NORMAL to avoid free trial users), we schedule the sending of email/notification based on the parameter expiration_at_ms If we receive CANCELLATION with reason = UNSUBSCRIBE, we cancel the schedule for this user => not sure if we will receive this when the user opt-out for renewal or at the end of the subscription periodWhat do you think of this? Is there a better approach? Thanks!    

Even though the user purchases successfully one of the products from an Entitlement, the purchaserInfo.entitlements.all["entitlement"]?.isActive is always false.I have everything configured correctly in Xcode, AppStore Connect and in RevenueCat and I am testing on a real device. This issue is new, the version of my app which is on AppStore did not have this problem even in sandbox. What shall I do?

Is it possible to automatically grant promotional entitlements to users based on certain criteria?  I see from this article that it can be done through the REST API but I’m unclear if that can be criteria based.  Example use cases:We would like to automatically grant a promotional entitlement for users that:Apply a specific Apple Offer Code New subscribers within a certain timeframe Other RevenueCat customer attributes (that we could pass in)Thank you!

Google Play now supports in-app products with more than 1 quantity. Can’t find how to specify quantity via the RevenueCat Android SDK. Is it not implemented yet?

I am looking at the page Configuring the SDK, in the sub section, advanced configuration for iOS - https://www.revenuecat.com/docs/getting-started/configuring-sdk#ios and the documentation for this method is really limited.How do I know how to handle the completion block and what each of the arguments from that completion block do? An example in the docs of how to implement it would be really useful. Any help would be much appreciated. Thanks

When payment fails because I am already subscribed, I want to know the originalAppUserId of the subscriber.

I have RevenueCat fully set up in my React Native application, and the purchasePackage() function seems to be fully functional when testing on an iPhone. In Sandbox, the popup that prompts the user to sign in with their Apple ID to pay works and has no issues aside from slight delay in between the prompt popup and the “success” alert. However, when I test the exact same build on my iPad, purchasePackage() doesn’t do anything. No errors are thrown, and the only indication that I see the purchasePackage() doing anything at all is the addCustomerInfoUpdateListener() being fired. Other than that, no popups show up, no errors show up, nothing. I would like to note I am testing these on real devices. Any help would be greatly appreciated!

Hi guys,We are building an app that user can have several groups that each group have a subscription plan (free, bronze, silver, gold). IOSSubscription GroupsFamily 1 fw1-google-plan1890 fw1-google-plan2890 fw1-google-plan3890 Family 2 fw2-google-plan1890 fw2-google-plan2890 fw2-google-plan3890 AndroidSubscription: Plan BronzePlans:fw1-google-plan1890 fw2-google-plan1890 fw3-google-plan1890 fw1-google-plan1890   Subscription: Plan GoldPlans:fw1-google-plan2890 fw2-google-plan2890 fw3-google-plan2890 fw4-google-plan2890Related to IOS, this is working well, but in Play Store, we are gettin

I am thinking about configuring two separate entitlements in my app. One for “Premium” (access to GPT-3.5 among other features) users and another tier for “Plus” users who will have access to GPT-4 on top of premium features. Premium users should be the only users that can upgrade to Plus. GPT-4 API costs are expensive which is the reason to separate things out.I’m struggling a bit to implement the syntax in SwiftUI. I have two separate entitlements so naturally I would like to implement two separate paywall footers on two paywall screens, but the only way to configure them separately is to give them an “Offering”. I’m not sure how to initialize this offering without introducing an optional into the equation..paywallFooter(offering: *initializedOffering*, condensed: true)Writing things this way seems like hardcoding which would not allow me to change things remotely after each paywall has an offering fed to it. I would appreciate some insight into how I should p

Why do I need to log in/out to do a subscription? In real life you just choose a subscription, double click and pay with Apple Pay, it never asks for your email. I followed this video which requires the user to log in to make a purchase, which I tested and asks for an email & password. Am I going to be able to just double tap and pay for the subscription in production with the same code?

We’re using RevenueCat for subscriptions, but am now having issues with receiving the `onSuccess` callback when a user subscribes.If the user cancels the flow, we end up in the `onError` callback as expected, but when signing up we just don’t receive the callback, so the flow stops and doesn’t continue.Our implementation is working fine in production, but we’ve redone some of our signup flow, but we haven’t really (to my knowledge at least) changed anything in regards to subscription.The subscription code is called from a `ViewModel` and the function is called from a button click, so the call should be running on the mainthread (not sure if it matters really since it’s a callback).The code is fairly straightforward: Purchases.purchasePackageWith(   activity = activity,   packageToPurchase = packageToBuy, onError = { error, userCancelled → // Tell the View something went wrong.

I am using the newly available rc_subscription_status in Amplitude to create charts on subscriptions, but I don’t seem to get to the same numbers as in the Overview or Charts sections of RevenueCat.For example, I am using the rc_subscription_status = active and comparing to the “Active Subscriptions” in RevenueCat charts, and there is a significant difference.Also checked for rc_subscription_status = trial, which is also very far from the count in “Active Trials” (a lot higher).Is there a formula that should be applied? Like: to get the Active Subscriptions, we should substract subscriptions with the cancelled (or other?) status?Some documentation on how charts are calculated in revenuecat would be very useful in order to replicate the indicators in other tools like Amplitude or Mixpanel. 

Swift Package Manager，version4.39.0。 some users Why don't have callbacks?

I have an app that user can use to create new videos. I want to offer two plans, Lite and Pro. Lite subscription allows to create 5 videos / week. Pro version allows unlimited videos per week. How to implement this kind of subscription model? The main challenge seems to be checking how many videos are created during a billing cycle. Is there a way to get the current billing cycle information from the API?

Sorry for the long title! Basically, I am trying to just do the basic storekit-configuration json in my react native and expo project. I have the storekit-configuration.json that I copied and pasted from an Xcode project, but I am getting the following error: [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).  To be fair, I have been getting this error even before I tried to use the configuration file, but I thought this would help. I’ve seen some similar issues and followed what they said, but it still will not work.  Has anyone had luck with this?

The functionality I am looking for is the user does not have to log in, they can just choose a subscription plan, double click and pay with Apple Pay. Why are we logging in manually with our email and password in this tutorial?Here’s how the user logs in:logIn(BuildContext context, String newAppUserID) async { try { await Purchases.logIn(newAppUserID); // user types in newAppUserId manually String appUserID = await Purchases.appUserID; // And we get an id of the user ... } on PlatformException catch (e) { ... }}