General Questions

I want to connect a user on the web application verison of my application to the google play or apple app store accounts so that to check if they are subscribed so that i dont ask the customer to subscribe again. Subscriptions made on ios and those made on web application are taken to mean the user has subscribed and are both valid. Do i need to login the user in my web application first say using Auth0 or how does revenue cat connect the mobile and the web applications?  

Hi, we use a combination of the Rest API and Xamarin Forms wrapper around the RevenueCat SDK to integrate with RevenueCat. When we first went live our account was still set to the Legacy restore behavior. This has created issues for us because users who share phones and or have multiple accounts have been aliased together. We would like to fix all multiple aliased user in RevenueCat so we have two questions if you could help please:How can we find all users in RevenueCat where multiple users/user ids have been aliased together? How can we remove the additional user id aliases and create distinct customers with those user ids? (Preferably without losing history)

I'm experiencing an issue with automatic aliasing for user ids.  I have migrated some user purchases from Stripe and Android but in my upload script I used a capitalised UUID instead of lower case (which is what my mobile app uses).  I didnt release RevenueCat uses case sensitive user ids.When I try to submit the purchase again with lower case UUID using the same purchase token, a new customer is created (as expected) and the purchase is transferred to the new customer (not expected).  I thought based on your documentation these two user ids would be aliased and they would share the purchase, but it seems they aren't.  I've made sure to add the "is_restore": "true" flag when uploading via your /receipt REST endpoint. Can you advise why this isnt working as expected and what I can do to fix?

If I grant promotional access to an active customer how does that work with their active subscription? Will it be applied straight away or once the subscription is expired.e.g. If I grant 6 months promotional accesss to the users membership, and their subscription expires a year later, will the 6 months be added after the membership has finished (18 months) or will it be running at the same time as the subscription (effectively cancelling it out). Ideally I would like a way to ‘add; 6 months free to someones membership Thanks in advance!

I’ve just launched an app into production and it’s not showing Free Trials correctly. I was under the understanding that this could be an issue in the Sandbox environment, but shouldn’t be an issue in production – however that appears to not be the case.When users do click on ‘buy’ they are shown the free trial text in the system dialog, but it's a little late by then.The Free Trial offers *are* showing when using the StoreKit config, so everything appears to be wired up correctly on the application side.Any tips?

Hello,We’re implementing RevenueCat and I’m trying to handle this case:Install the app, receiving an anonymous ID $RCAnonymousID:123 Log into an account with a Provided ID XYZ for the first time. RevenueCat aliases the Anonymous ID with the Provided ID. Switch to a different device and install the app, receiving a new Anonymous ID $RCAnonymousID:456 Create a subscription under this Anonymous ID Log into the account with Provided ID XYZ.If I understand the documentation correctly, RevenueCat will not create a new alias because XYZ already has an anonymous alias. XYZ does not have an active subscription, so upon logging in, the PurchaserInfo will indicate that they are not subscribed, and the user loses their entitleme

Hello, our bills appear to be billed to “Revenue Cat”. Obviously our company name should be shown instead. How can we fix this? we could find no access to billing info. 

Hello, I am currently testing my Revenue Cat integration and have a problem when switching between different users. I use my own user ID, which I send to Revenue Cat after logging into my app using the .login-method. As soon as I make a purchase, however, all existing purchases are transferred to my current user ID and only the current user ID is listed in my sandbox overview. It does not matter whether a logout takes place beforehand or not. Do I have to pay attention to anything else when switching between two users?Thanks in advance.

Hello!I had previously posted a similar question here, but then received clarification to look at the timestamps for each log individually, which cleared up the confusion. I had also double checked and disabled Grace Periods in both the Apple and Google Play dashboards.Now recently we’ve discovered another player who ran into a billing issue, but instead of the trial/membership being cancelled, they entered a grace period and their trial membership was extended by the default 16 days. Here is a view of their Customer Profile:And here is confirmation that the Grace Period is disabled in the Apple dashboard:

Hi, We recently switched RevenueCat account, we also created new subscriptions on AppStore Connect with new ids. But we forgot to do the subscription migration explained here. So both the RevenueCat account and the subscriptions changed.My question is : can a user already subscribed with our old RevenueCat account subscribe again with our new RevenueCat account?We don’t want to do that to our users so we want to make sure that they can’t pay twice for the same subscription.Thank you for your help

Is it possible to use the RevenueCat SDK with different flavors of the same app?

I am fetching products from revenuecat there is no problem with that I can see product details from console and they are correct from Google Play Console but the problem is that (in only Android) when I try to purchase something I am getting following error:```E/[Purchases] - ERROR( 8481): 🤖‼️ Failed to launch billing intent. DebugMessage: Service connection is disconnected.. ErrorCode: SERVICE_DISCONNECTED.E/[Purchases] - ERROR( 8481): 🤖‼️ BillingWrapper purchases failed to update: DebugMessage: Service connection is disconnected.. ErrorCode: SERVICE_DISCONNECTED.nullE/[Purchases] - ERROR( 8481): 🤖‼️ There was a problem with the Play Store.```Steps I produce: - I configured products on google play console - I connected revenuecat to google play account (it is connected) - enabled pub/sub api - created service accounts and connected them to google play and give permissions for the current app - entered products to r

Today it’s a very bad slow connection to your services from Russia. When I turn on the VPN and select the countries of the EU, then everything becomes normal. Please check.

Hello!I have a live iOS application with a monthly and yearly offer unlocking the same functionality. Neither contain introductory offers at the moment, but I would like to create a free 7 day trial for the yearly purchase.Is it enough to simply add the introductory offer in App Store Connect to the yearly IAP or do I need to create a new one with a different ID?Are any modifications needed on the RevenueCat dashboard?Could existing users be affected in any way?

This Is our first Time working with this tool. We are close to the release. How can we get the purchases made with the last tool? Is it possible to lose the previous subscriptions of our clients?

Hey there, I was wondering what the best way to keep track of (have a unique id) non-subscription purchases is, that is usable both in frontends, and in webhooks. When accessing purchaser info after making a transaction in javascript, it gives a `revenueCatId` for each transaction, and no transaction id. However the webhooks only return `id` and `transaction_id`, with the former seeming to be related to the webhook event, and none of these ids matching each other. Because of this we have no way of knowing if an event from a webhook is the same transaction as is in someone’s app. Is there any way of getting a unique id for a transaction everywhere?

Hey,I can see in my app (iOS) that users who become premium users (subscribers) and then claim for a refund, they still considered to have isActive true in their entitlement. To check that - When I start the app (in the appDelegate), I use the PurchasesDelegate to check what the current status of the user when he enters the app:if purchaserInfo.entitlements[Constants.entitlementID]?.isActive == true { // USER IS PREMIUM} else { // USER IS NOT PREMIUM }Hence, I assume that if a user asked for a refund he will no longer be entitled to be active, but I can see that users are still getting isActive true. What am I doing wrong? Is anyone else encountered that?Or, is there other if statement that I can do which is more accurate? Thanks!

Hi,I’ve been seeing a lot of errors in my analytics where no product is returned fromPurchases.shared.productsalthough the provided string identifier is valid. I’ve double checked everything, the product identifier, the app name, the code and RevenueCat’s config as well.This doesn’t happen all the times, since some of our clients are still able to buy the product. Could someone point me towards a possible explanation? Thanks for reading! Sofia

I’ve noticed that for iOS, the takehome percentage is always listed as 0.7, even though I believe for many apps it should now be 0.85. Is this hardcoded on RevenueCat’s side, or is it retrieving this value from Apple in some way?

We’ve just issued an update to our app yesterday.We’re getting support requests every hour from customers who were on a subscription or free trial. Their subscription is not applied to the app after the update, so they are angry and think we’ve taken their subscription away!To fix it, we just ask them to do a restore purchases. Works every time.Can anyone think why this is happening?What can we do to fix it so we don’t get hammered on support?

I stated my first experiment 7 days ago and I can see it’s allocating people to A or B variants based on data in App Store Connect but no data is showing in Revenue Cat. I still see ‘Data for this experiment will be available in 24 hours.’ Does Revenue Cat only show data from purchases, and not free trials? As that might be the case if it waits 24 hours after the first payment because currently people are on the free 7-day trial. Although I haven’t read that anywhere. 

How can i switch my app from test to live mode?

Hi, I’m trying to keep a everyday history of the user, so I use webhook to determinate when is on trial, optout, billing issue, normal, renew, etc.I’m seeing some events from the future, for example I received an event that is a renewal trial convertion today at 8 PM, when we receive the event we fetch RevenueCat API, and it indicates that the user purchase date is tomorrow at 4 AM. This information is also like that in the webhook event itself:  "event_timestamp_ms": 1633207743275, → Saturday, 2 October 2021 20:49:03.275 "purchased_at_ms": 1633233485000, → Sunday, 3 October 2021 03:58:05 "is_trial_conversion": true, "type": "RENEWAL"The thing is now I’m setting on our internal db that the Saturday, 2 October the user change from trial to normal subscription with a purchase the date Sunday, 3 October.Now I don’t know when the user actually paid or when is a norma

Hey,Today, I’ve had a rejection from Apple. My app is already live, and it’s the first update to it. I haven’t touched IAP-releated code since the initial release. Anyway, I tried to reproduce the issue - I couldn’t. I’ve checked both Google Analytics and RevenueCat sandbox, and I didn’t find any trace of the purchase allegedly made by them.I’ve received a general “next step”, namely:When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead. According to RevenueCat docs, it’s something already taken care of. I know it’s probably not RC-related, but I still feel

Hi, I am just finishing my initial setup with RevenueCat and my Flutter app. I believe all is set with the exception of how to handle promotional offers.I have a Free 1 week promotional offer that is setup in App Store Connect for both a Monthly subscription and an Annual subscription. This requires 4 product codes as you have to include the same promotion for both subscription types. So I have two promotional offers, one for the Monthly and the other for the Annual.I have also created two In App purchase keys, one for Monthly and one for Annual.How do I configure the App Store configuration when you can only add 1 Subscription p8 file?Once I get this resolved the documentation on “Implementing iOS subscription offers” does not have details for Flutter developers. What do I do?