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Payment denied within Play Store

  • November 26, 2021
  • 2 replies
  • 277 views
A
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Hello,

Our custromer tried to subscribe to our app and had an error message in French "Transaction Denied" when she tried to proceed payment within Play Store (French location).

The customer tried to delete and re-install the app and also tried to reset the bank detail for no better result. Any idea of could have occurred and what to do to resolve this issue?

 

Our app is very recent with only few succeeded transactions of this type.

 

Thanks a lot for you help, Kind regards,

Bertrand

Best answer by Adil Sakout

Hi Tina,

The issue was with Google which suspended the payment service waiting for an official copy of an id of one of our staff member.

Thanks anyway for your relevant answer, 

Kind regards

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2 replies

tina
RevenueCat Staff
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  • tina
  • RevenueCat Staff
  • November 29, 2021

Hello @Adil Sakout 

RevenueCat is not a payment processor, so the error that the customer is seeing there is directly from Google. This issue does sound specific to the customer’s bank. Has the customer tried using a different payment method yet or contacting the card issuer? 

 

A
A
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  • Adil Sakout
  • Author
  • Helper
  • Answer
  • December 3, 2021

Hi Tina,

The issue was with Google which suspended the payment service waiting for an official copy of an id of one of our staff member.

Thanks anyway for your relevant answer, 

Kind regards

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