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Offerings are empty in production but work fine in sandbox


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  • New Member
  • 3 replies

Went through this list 
 

and followed all the rules. 

Everything works fine in debug and I am able to make sandbox purchases. But when it comes to production offerings are empty.

Any idea why it’s happening or how can I debug the problem?

Best answer by cody

It can take up to 24 hours for products to be available in the App Store after releasing your app. Additionally, you should ensure you have correctly set your product identifiers in the RevenueCat dashboard. For more information about this error, please read our article:

https://community.revenuecat.com/sdks%2D51/why%2Dare%2Dofferings%2Dor%2Dproducts%2Dempty%2D124

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7 replies

jazmine
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  • Dedicated Contributor
  • 122 replies
  • August 17, 2021

Hey @Ash :wave: ,

 

We have sent this post into our ticketing system, where our Support team will handle your request.


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  • Helper
  • 5 replies
  • August 30, 2021

@jazmine I am running into this same issue
 

  • Subscription has been approved for over 36 hours.
  • Subscription loads fine on local/testflight.
  • Filled out all agreements.

App is in pending developer release. I downloaded the app from the app store with a generated code, and in app purchases do not work.

When plugging in my phone to the console. Still getting “Could not find SkProduct for ( “my_product_name”) There is a problem with your configuration”, but only in production. “my_product_name” is not in the actual log, I did not include my real product name.


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  • New Member
  • 2 replies
  • September 27, 2021

same issue here. it sucks for 1 week.


Forum|alt.badge.img+1
  • New Member
  • 1 reply
  • October 20, 2021

Same problem. Has anyone found a solution?


Forum|alt.badge.img
  • New Member
  • 2 replies
  • October 20, 2021

My case was that it was about my product id’s and their reference names being different 


Forum|alt.badge.img+3
  • New Member
  • 1 reply
  • October 27, 2021

Same issue for me. It works fine in my debug app but the App Store version is not working and outputs the following log :

[Purchases] - ERROR: 🍎‼️ Error fetching offerings - Error Domain=RCPurchasesErrorDomain Code=23 "There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). 
More information: https://rev.cat/why-are-offerings-empty" UserInfo={NSLocalizedDescription=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). 
More information: https://rev.cat/why-are-offerings-empty, readable_error_code=CONFIGURATION_ERROR}

Is there a solution ?


cody
RevenueCat Staff
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  • RevenueCat Staff
  • 487 replies
  • Answer
  • December 15, 2021

It can take up to 24 hours for products to be available in the App Store after releasing your app. Additionally, you should ensure you have correctly set your product identifiers in the RevenueCat dashboard. For more information about this error, please read our article:

https://community.revenuecat.com/sdks%2D51/why%2Dare%2Dofferings%2Dor%2Dproducts%2Dempty%2D124


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