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Offerings are empty in production but work fine in sandbox

  • 12 August 2021
  • 7 replies
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  • 3 replies

Went through this list 
 

and followed all the rules. 

Everything works fine in debug and I am able to make sandbox purchases. But when it comes to production offerings are empty.

Any idea why it’s happening or how can I debug the problem?

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Best answer by cody 15 December 2021, 20:42

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Hey @Ash :wave: ,

 

We have sent this post into our ticketing system, where our Support team will handle your request.

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@jazmine I am running into this same issue
 

  • Subscription has been approved for over 36 hours.
  • Subscription loads fine on local/testflight.
  • Filled out all agreements.

App is in pending developer release. I downloaded the app from the app store with a generated code, and in app purchases do not work.

When plugging in my phone to the console. Still getting “Could not find SkProduct for ( “my_product_name”) There is a problem with your configuration”, but only in production. “my_product_name” is not in the actual log, I did not include my real product name.

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same issue here. it sucks for 1 week.

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Same problem. Has anyone found a solution?

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My case was that it was about my product id’s and their reference names being different 

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Same issue for me. It works fine in my debug app but the App Store version is not working and outputs the following log :

[Purchases] - ERROR: 🍎‼️ Error fetching offerings - Error Domain=RCPurchasesErrorDomain Code=23 "There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). 
More information: https://rev.cat/why-are-offerings-empty" UserInfo={NSLocalizedDescription=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).
More information: https://rev.cat/why-are-offerings-empty, readable_error_code=CONFIGURATION_ERROR}

Is there a solution ?

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It can take up to 24 hours for products to be available in the App Store after releasing your app. Additionally, you should ensure you have correctly set your product identifiers in the RevenueCat dashboard. For more information about this error, please read our article:

https://community.revenuecat.com/sdks%2D51/why%2Dare%2Dofferings%2Dor%2Dproducts%2Dempty%2D124