General Questions

Hi, We have just recently released a new version of our React Native app to the App Store that allows users to subscribe to a £15.99/month subscription. We have a big affiliate network which we want to tap into to drive sign ups. In order to do this we want to offer discounts to people who sign up using an affiliate discount code. From reading through your documentation on whats possible in Apple and Google we have come up with the following approach. Apple App Store:Create a new subscription group Create 4 new subscription products £15.99/month £15.99/month with Introductory offer of ~30% off for the first 4 months (i.e £10.99/month) £15.99/month with Introductory offer of ~20% off first month (i.e. £12.99/month) £99.99 annual subscription Google Play StoreSimilar to what we have in Apple i.e. creating multiple products that have introductory prices Reac

Hi,  I hope you can help, we are about to move to a subscription based model for our App and would like to be able to manage intro offers to our users but we would like these to be dynamic and not require a new build release. We ideally would like to be able to adjust these offers dependent on our partners and so a mix of free intro offers (fine on both android and iOS using Promo Codes) and discounted subscription for a certain period of time.  I know that this is completely manageable of app with iOS promo codes but when we want to offer an introductionary discount rather than a free trial we cannot do this currently with Google codes.  So my thinking was could we add a system box that allows a user to input a code on the paywall and then RevenueCat automatically update to display the Offering that relates to that code?  So for example we Set up a new partnership with ACME Corp and give their users 3 months at 50% rates. We g

Hi,We have noticed that there are no webhooks for when a user’s billing issue gets resolved in the app store/play store. This means that currently when we are looking at user events streams we are not actually able to tell if a user still has a subscription or not until we receive either a renewal event or an expiration event. I was wondering if there is something we are missing and if there is some way to know when a billing issue has been successfully resolved.Many thanks,Lydia

Hello all, i am new to the app space. I used a no code app software and I completed my app. The last part is the subscription part. The subscription is for use of the entire app. So here’s where I need help oe guidance:Flow:-User downloads my app in Appstore or Google PlayStore.-They set up an account.-Payment wall opens and they pay.Heres the help that I need to understand: How do I update user info to show they paid so they can have access, and when they cancel, they wont have access? Do i use a webhook to accomplish this?Can anyone explain a webhook and how to use it. I think my understanding of webhooks is my missing link. So right now, i can manually update a user profile and enter “true” for their entitlement. Then I can get a notification showing cancellation, then manually enter a “false.”This is no problem if i have 20-40 subscribers. If I have 1000, then this is a huge problem. Can a

“Identifying Users” is listed as a developer responsibility in https://docs.revenuecat.com/docs/implementation-responsibilitiesUsing apple’s CKContainer CKRecord.Id as and iOS in-app purchase identity seemed like a no-brainer...but is there a "better" method for this. I see there is identy merge behavior in RevenueCat for anonymous user ids, but does this solve the issue on its own?The app I'm developing has zero-need for a user account, other than supporting review guideline [3.1.3(b) Multiplatform Services], the use of the CKRecord.Id seems like it would be a perfect, frictionless way to achieve subscription persistence across devises, since it persists the same value across all of the users devices without bothering the user... except for the quirk - of requiring "iCloud Drive" to be enabled. Which make total sense if you are looking

Hey! I am being asked to put in my apple ID password every time I try and subscribe. For nearly every other app I use this is done automatically.  Can someone please point my in the right direction. Thanks

Context:We have two different environments/backends for our appTest BE Production BETheoretically it is possible to have the same app id of users created on test vs user created on prod BE, as they are separate backends. FYI: For test env users, we use the RCat sandbox for subscriptions.Scenario:User A is a test BE user (app id: 123), has an active subscription on RCat sandbox. This can be seen on the RCat user profile by enabling the sandbox toggle. User B is created on production BE, with the same app id (app id: 123), and does NOT has any active subscription. Question:Q1: Will these two users have the same user profile on RCat (allowing to switch between them through the sandbox toggle on top), or will they both have different profiles?Q2: Will User B be able to access the sandbox subscription from user A in any way? This user is not a licensed tester. 

Hi, We have a scenario where a user wants to do a crossgrade within the same subscription group. i.e. move from a monthly to annual subscription. However at the moment we have an introductory offer on our annual subscription where a user pays £79.99 for the first year which run until this Saturday (26th March). I have a few questions: If a user initiates a crossgrade today (i.e. going to the managementUrl in Apple App Store and subscribing to the annual subscription) will the introductory offer work for them? From reading your blog online it says that they wont be charged for the crossgrade until their month is finished. However at this point the introductory offer will not be live anymore. So seen as they initiated the crossgrade today will they still get the introductory offer price? Can a user avail of an introductory offer if they crossgrade to a new product within the same subscription group? From reading online it seems they will only b

HiMy testing with Play Store sandbox always cancels due to a billing error.  Sometimes at the first renewal and other times after 2 or 3.Is this intended behaviour?I see that other users are seeing this issue but with no resolution from RevenueCat. Had their subscription of  remove_ads_monthly cancelled due to a billing errorView detailStarted a subscription of  remove_ads_monthly for GBP 0.492022-03-19 1:48 PMLast opened the appIn the last dayHad their subscription of  remove_ads_monthly cancelled due to a billing error2022-03-16 11:12 AMRenewed their subscription of  remove_ads_monthly for GBP 0.492022-03-16 10:44 AMStarted a subscription of  remove_ads_monthly for GBP 0.492022-03-16 10:37 AMCreated a new alias $xxxxxxxxxxxxxxxxx2022-03-16 10:37 AM

I have an AppStore Connect “Sandbox Test User” account with “INTERRUPTED PURCHASES” enabled; This user is signed into the simulator’s iCloud account (I’m using XCode StoreKit file), however the purchase is still successfully being processed. This project is using the RevenueCat 4.0.0 swift package for integration.Does RevenueCat offer its own method to manufacture/force a failed purchase? Is there something else that must be done to flex error handling code? I plan to attempt the same as above on a physical device as soon as I regain access to my test device… but is that mandatory for purchase interruption to work?

I’d like to get a better understanding of how refunds are treated with respect to the active subscription data. If someone refunds their subscription, I understand that they are excluded from the revenue data, but are they also excluded from the active/expired subscription charts?Thanks! 

My iOS SwiftUI app has 2 subscription options: Individual and Family. The level of access is the same, the only difference is that Family enables family sharing.Because the package length cannot be the same for multiple packages, I worked around it by having the Individual subscription on a RC standard Annual length, and Family subscription on a custom length (for more on that, see my other post).Everything seemed to work fine, but recently (RC update?) I started having the following problem with the Family subscription.When a user purchases a subscription, I expect the following subscriptionActive value to update, as per RC documentation and sample apps:class UserViewModel: NSObject, ObservableObject {   static let shared = UserViewModel()  @Published var subscriptionActive: Bool = false  @Published var customerInfo: CustomerInfo? {      didSet {        subscriptionActive = customerI

I’m finding that different devices show my subscription price differently - some with sales tax included and some without. This is with internal testing. The displayed value is taken from product.price_string.The full story: I had set my app’s Play Store in-app subscription price to the same as I had on App Store (3.49 GBP) and it showed up with that value on my phone using the same Google account that’s associated with my developer account. Then I tried it on another phone using a different (licensed tester) account and it showed 4.19 GBP (it added the UK sales tax). So I dropped my price to 2.90 GBP so that it would add the 20% sales tax and be displayed at 3.48 GBP. Afterwards the second phone showed 3.49 GBP (not quite the 3.48 GBP I expected) and my phone showed 2.90 GBP which I kind of expected because at that point I was guessing my account is treated differently. But then a friend tried another phone (different account but also a licensed tester) and it showed the low

HI. i am making a new application which uses in_app_purchase for iOS.it’s still under development.it uses revenuecat.But it has a problem. when offer offerings,it receives empty at offerings and product it said message ```2021-12-14 00:07:14.629598+0900 Runner[19365:4255891] [Purchases] - INFO: Ensure your products are correctly configured in App Store Connect2021-12-14 00:07:14.629628+0900 Runner[19365:4255891] [Purchases] - INFO: See https://www.revenuecat.com/2018/10/11/configuring-in-app-products-is-hard2021-12-14 00:07:14.629687+0900 Runner[19365:4255891] [Purchases] - INFO: Could not find SKProduct for (    "inner_repair_subscription202201",    "inner_repair_subscription202201")``` by the way i have been developing it by flutter. i

Hello, I have RevenueCat integrated with one of my apps and I loved it so far, but recently I’ve noticed that some of my transactions fail with “billing issue” for example last week I’ve had 4 in a row free trial conversions to paid users fail with a billing issue which seems too odd to be coincidence 1 of the transactions first failed with billing issue then 24h later appeared as “converted from the free trial”The api version the app uses is: 3.11.1Users with billing issue are using IOS 14 and 15 and located in US and AustraliaSo are there some logs that I can check to see what was the reason for the failed transactions or can someone from RevenueCat check that for me? Thank you!  

Apple recently enabled v2 of their app store notification system that passes the data differently, does RevenueCat support using this version?

Hey everyone,I am struggling how to unlock premium content after successful transaction. Based on docs and github a came up with :            Purchases.shared.getCustomerInfo { (info, error) in                guard let info = info, error == nil else { return }                if info.entitlements.all["allaccess"]?.isActive == true{                    //pro content here                } else {                    //free content                }            }        }but it throws errors at does not seems like to work.I have RC 4.0.0 Thanks for helping:)

Hey boys and girls!  I’m quite new to app development and just launched my first app on the app stores with the help of Revenuecat for offering in-app purchases.  I’m located in the Netherlands and noticed that Maestro cards (debit cards) are not available for the in-app purchase, does anyone know why so and how I’m able to fix it? Thanks for taking the time to read this! Hope someone can help me. 

Hi support,I came across a few users that seem to be missing the EXPIRATION calls on which we rely to correctly cancel premium subscriptions. I leave below an example, a capture taken while writing: As you can see this is a user that should've expired on 12.01.2021 after failing to renew the subscription, but the premium status (top-right corner) is also saying the user renewed the subscription. That looks to me like something got lost on the way. The above raises some questions that I hope you can help with:to confirm this is normal behavior, or expected, a known issue; if not, why does this happen? what percentage of missing EXPIRATION (or other webhooks) sh

Hi, I have not been able to get family sharing working even though I have enabled all family sharing options on the device and in the App Store. Currently what I have been trying1. Invite family member2. Share app to family member3. Wait several hours4. Ask them to restore purchase using the Purchases.restoreTransactions() from the react-native SDK The results always say ‘No purchases restored’ I noticed that in the Restore Behavior under Project Settings > General that my account is under Alias (Legacy) rather than Transfer Purchase. I am concerned with changing the Restore Behavior from Alias (Legacy) to Transfer Purchase since there is a label saying this is not reversible.  Is this causing the issue? Do you have any idea how I can resolve this? Thank you 

We regularly offer Promotional Entitlements to users, but they sometimes don’t work, particularly on iOS. We ask people to refresh their status through opening their pro page and killing and restarting their app. I can’t reproduce it on my phone. Are there some known bugs around Promotional Entitlements?

Hello!We are planning to use the "block restore" configuration on Revenue Cat for our iOS application and wanted to make sure (1) it's the right option for us given our business logic and (2) if we use it, can/should we avoid RC anonymous IDs altogether since we require a user to have an account and thus internal UUID (app user id) in our application before subscribing? We want to have a single source of truth for identifying a user, and to avoid having lots of anonymous IDs and the network calls to RC API that would unnecessarily create them (if possible).1. Our application requires users to create an account in order to subscribe, and we want to prevent the sharing of a subscription linked to a single Apple ID across multiple user accounts / internal app_user_ids that live in our application database. This makes it seem like the "bl

I have a macOS app which sells for $24.99 (for the app itself – no subscription involved). I have a tvOS app which sells for $4.99 (for the app itself – no subscription involved). They both have IAPs which sell for between $2.99 and $16.99 on both macOS and tvOS. They are effectively the same subscription for real-time weather data and cost the same on either platform. I want to sell the apps separately, but if they subscribe in one, I want the other to be able to recognize and use the subscription. How can I make this works since there is no “universal” app. The macOS and tvOS versions must be purchased separately, but I want them to share IAPs.

I am attempting to add a Stripe product to my project. The documentation specifies that you associate the stripe product id with the Stripe product in your project, but the actual interface seems to be looking for a Stripe Webhook Secret. Is there documentation on the latter? 

We have some requests to support purchasing our app subscription through non-Google Play stores (e.g., https://auroraoss.com/). Curious if that’s something RevenueCat would ever support?