iOS user changes country between download app and subscribe, then the subscription is not activated.

  • 30 November 2022
  • 1 reply

Badge +4

the subscription time is messed up too

what I tried:

  1. grant entitlement manually;
  2. give the user promo code;
  3. ask him to switch back to original country;
  4. delete the user from db and give him promo code.

none worked.

have to ask for the refund.

1 reply

Userlevel 4
Badge +6

 Hey There! 


This is unfortunately something that we have seen before, what I recommend doing would be to grant them a promotional entitlement for now.


Information on that can be found here: 


Side note: This could be happening on the respective stores side and could be a case of the receipt being weird or updated at a later time.