the subscription time is messed up too
what I tried:
- grant entitlement manually;
- give the user promo code;
- ask him to switch back to original country;
- delete the user from db and give him promo code.
none worked.
have to ask for the refund.
iOS user changes country between download app and subscribe, then the subscription is not activated.
+4
Userlevel 3
+6
Hey There!
This is unfortunately something that we have seen before, what I recommend doing would be to grant them a promotional entitlement for now.
Information on that can be found here: https://www.revenuecat.com/docs/promotionals
Side note: This could be happening on the respective stores side and could be a case of the receipt being weird or updated at a later time.
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