the subscription time is messed up too
what I tried:
- grant entitlement manually;
- give the user promo code;
- ask him to switch back to original country;
- delete the user from db and give him promo code.
none worked.
have to ask for the refund.
the subscription time is messed up too
what I tried:
none worked.
have to ask for the refund.
Hey There!
This is unfortunately something that we have seen before, what I recommend doing would be to grant them a promotional entitlement for now.
Information on that can be found here: https://www.revenuecat.com/docs/promotionals
Side note: This could be happening on the respective stores side and could be a case of the receipt being weird or updated at a later time.
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