Question

iOS user changes country between download app and subscribe, then the subscription is not activated.

  • 30 November 2022
  • 1 reply
  • 9 views

Badge +3

the subscription time is messed up too

what I tried:

  1. grant entitlement manually;
  2. give the user promo code;
  3. ask him to switch back to original country;
  4. delete the user from db and give him promo code.

none worked.

have to ask for the refund.


1 reply

Userlevel 1
Badge +4

 Hey There! 

 

This is unfortunately something that we have seen before, what I recommend doing would be to grant them a promotional entitlement for now.

 

Information on that can be found here: https://www.revenuecat.com/docs/promotionals 

 

Side note: This could be happening on the respective stores side and could be a case of the receipt being weird or updated at a later time. 

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