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General Questions

Get help with anything related to RevenueCat.

  • 1,547 Posts
  • 3,887 Replies
1547 Posts
D
Duc VuNew Member
asked in General Questions
Configuring Consumable Products

Hello! I am confusing about configuring consumable products. I added directly all consumable products to products tab in dashboard and do not want to attach to any offerings or packages. Is it not get any problem?And in "purchaseProduct(...)", do I need check transactionState for each case or RevenueCat automatically handle and I only give user Coins(for example)  Thank you so much for your help!

1
sundeep
RevenueCat Staff
3 years ago
J
jordan.corbmanMember
asked in General Questions
Two Events Webhooks Sent with Same Timestamp

We were recently testing our RevenueCat integration in the Google Play Store sandbox and had a user that was stuck in a terminal Active state even though their account had been cancelled on the Google Play Store side.It turned out that what happened was that the user started their subscription at 8:00 PM and then cancelled at 8:23 PM. Had their subscription of  monthly_plan cancelled due to a billing error2021-09-07 8:23 PMStarted a subscription of  monthly_plan2021-09-07 8:00 PMThe only problem was that the webhook for both of these events were sent at 8:23 PM and had the exact same ms timestamp for their `event_timestamp_ms` so we had no way to determine which happened first.My main questions are:Is this related to the fact that these were sandbox events? Are sandbox events not guaranteed to go out when the event happens? Even if this is related to them being sandbox events, is there a way to differentiate which event was applied first?

1
ryan
RevenueCat Staff
3 years ago
K
KevActive Member
asked in General Questions
Multiple users with a single Google account subscribed twice ( second one succeed with $0 )

Lately I received multiple users who already have an active subscription from Google Play, then signed out and created a new account and from what I understand they won’t be allowed to subscribe with the same billing / Google account.However, I received a webhook call from RevenueCat that he subscribed successfully in the new account with a $0 bill.This is the webhook call back I have received from RC:"presented_offering_id": "plus","price": 0,"price_in_purchased_currency": 0,…"transaction_id": "GPA.3333-*** And both records has a unique transaction id under the same Google Play account, here’s records:I am not sure what’s happening, it’s the third times in the last 2 weeks.Please advise. P.S. I am adding a price check on the webhook function, rejecting new subscriptions with price=0, but not sure any side effects and the user still receive a “successfully subscribed” message on the frontend, so from the user’s angle it will be confusing.Thank you.

8
ryan
RevenueCat Staff
3 years ago
A
AnselmNew Member
asked in General Questions
Is it possible to retrigger events?

Hi Community, I just setup my webhook endpoint for collecting data and was wondering if it is possible to retrigger events from Revenuecat or is there an archive of all events from an App? Thank you

2
A
3 years ago
N
nihalNew Member
asked in General Questions
RevenueCat Google API usage more than doubled over last few days

Hello,We noticed that the Google Play API usage by the service credential we have assigned to RevenueCat more than doubled for us over the last few days.It used to be around 2 requests/second till September 4 but after that it has shot up to 4 requests/second peaking at 6 at times. The specific API is androidpublisher.SubscriptionPurchasesService.GetWe haven’t seen anything similar in our other metrics. Can anyone at RevenueCat take a look at this increase?Thanks!

3
N
3 years ago
ryan
RevenueCat Staff
ryanRevenueCat Staff
asked in General Questions
Can I import additional revenue information into RevenueCat?

Is there a way to import other revenue data related to my app to RevenueCat? For example, say that my app uses affiliate links generating daily revenue to me. It would be nice to see that revenue alongside the revenue generated through in-app purchases etc.

1
cody
RevenueCat Staff
3 years ago
R
ResearchfinHelper
asked in General Questions
What would be the best approach to know the transactions in case of any purchase/renewal or similar events?

We want to apply additional business logic based on customers’ billing related transactions like subscription/renewal etc. on the server side.For eg : Whenever there is a paid subscription by a user, provide some incentives or something similar.What would be the best approach in order to get the transactions information?Is there an API which we can poll for transactions from the server at regular intervals?  Will Webhooks solve this problem? Where can I find some examples of Webhooks?We are currently using Free plan. 

3
sharif
RevenueCat Staff
3 years ago
T
Todd HoffHelper
asked in General Questions
Is a purchase associated with a temporary user id after logIn?

Hi,The flow I want to use is:operate with anonymous user id have the user subscribe using the anonymous user id ask the user to sign in using apple sign in logIn passing apple’s user idAt this point I expect:the purchase to be associated with the new user id  the package and offering to be send down and reflect the new association and have the proper subscription information so purchaserInfo?.entitlements[RevenueCatConstants.entitlementID]?.isActive will read trueThis is not happening. The package is empty. It doesn’t look like the subscription is being associated with the user id passed in through logIn. Is my understanding of the process correct? I’m looking at the table in https://docs.revenuecat.com/docs/user-ids and it seems like they should be merged. thanks

1
T
3 years ago
J
Joel BHelper
asked in General Questions
Additional details about the reason for a billing issue when renewing a subscription?

When renewing a subscription, I understand that it is possible for Google or Apple to raise a billing issue.  (E.g.: they have tried billing the account, and are unable to do so for some reason).  When this happens, we receive a BILLING_ISSUE webhook.  Are there any other details from Apple/Google (passed through to RevenueCat) that we get as to what the actual underlying issue was?  I.e.: was the associated credit card expired?  Was the charge declined for some other reason?As near as I can figure, it seems like Google and Apple are pretty tight-lipped this, but I figured it wouldn’t hurt to ask in case I’ve overlooked something in either of their docs.

2
J
3 years ago
R
Riccardo BusatoHelper
asked in General Questions
PlatformException: Invalid package name

I am able to fetch and display the packages. The purchase seems to work on the play store because if i try subscribe to the same package again it says its already in use. The problem is that the purchase is not syncing to the sandbox. I get the following error below:PlatformException(23, There is an issue with your configuration. Check the underlying error for more details., {code: 23, message: There is an issue with your configuration. Check the underlying error for more details., readableErrorCode: ConfigurationError, readable_error_code: ConfigurationError, underlyingErrorMessage: Invalid package name., userCancelled: false}, null)I have the app in the internal testers track on the play store, i am running my app in debug mode. The version on the playstore reads: 3 (1.0.0) and my app version reads: 1.0.0+3.  I am very confused as to what i am doing wrong 

1
sundeep
RevenueCat Staff
3 years ago
F
Ferhat ÖzkanNew Member
asked in General Questions
Receiving Payments

Hello,How can we receive payments from Revenuecat? Stripe is not available in Turkey.Do you have another system for receiving payments?

1
sundeep
RevenueCat Staff
3 years ago
L
Lee HoworkoNew Member
asked in General Questions
Multiple users from a single Apple/Google account

Hi, I’m trying to get some clarity around account creation. Currently, a user can create as many accounts as they want in our app (no payment is needed upon account creation). However, we want to only allow a single Apple/Google ID to be associated with one account. For example, if I:Create two brand new accounts Login to the first one and subscribe to a paid monthly subscription Logout and login to the second accountAt this point, I would expect that the second account doesn’t have access to the paid monthly subscription that was purchased by account number one. The phone is still logged in with the same Apple/Google ID, so:Is the second account able to purchase a paid monthly subscription? If the second account purchased a higher tier than the first account, would it all be associated with one account in RevenueCat, therefore “upgrading” the first account?We have done some testing in Sandbox mode, and wanted clarity on how this would work in production. One thing to note is that each

6
K
3 years ago
J
JohnNew Member
asked in General Questions
Only receipts available for migration

We're about to migrate our subscribers to Revenuecat and for Android we have the data needed. But for iOS, we haven't stored anything in our purchase log. However, we can find all the receipts in Cloudwatch. But these are receipts only - so they’re not linked to player IDs, prices and currency.What are the consequences of us not being able to deliver those 3 parameters?Should we not import our existing receipts at all, then? Or should we simply import what we have but without price, currency and player IDs? If so, what kind of problems/limitations may we meet in Revenuecat?HELP!

1
tina
RevenueCat Staff
3 years ago
G
Gokul KumarresenNew Member
asked in General Questions
How can I get a user's card on file without starting to charge them for a subscription jut yet?

We want to be able to get our users’ cards on file without actually charging them for their subscriptions just yet.In further details:We show our users a monthly & yearly subscription option. And we tell them we wont charge them just yet, but we will down the line Once they opt in, we want to be able to grab their card at that time (along with the plan they selected) Once we’re ready to start charging them, we want to use the card we got on file to begin their subscriptionIs something like this possible on revenuecat?

1
cody
RevenueCat Staff
3 years ago
E
Eduardo MussaliNew Member
asked in General Questions
iOS revenue showing $0

Hi!I just migrated to RevenueCat and for some reason iOS users show $0 in revenue, any idea why this happening?  

2
D
3 years ago
E
EslamNew Member
asked in General Questions
Add apps on revenue cat "Service Account credentials JSON"

Do I have to create Service Account credentials JSON for each app individually on Google Play or just create one for all apps and use it each time?

3
sundeep
RevenueCat Staff
3 years ago
A
Alireza NazerMember
asked in General Questions
it goes to Xcode environment instead of sandbox environment

I have two different project one of them uses revenuecat and the other with Qonversion.in the  revcat project in-app purchases goes to Xcode environment and the Conversion one goes to Sandbox environment. Devices are the same.Sand box testers are the same.I don't know what is wrong with my revcat project .any recommendation would be appreciated. 

3
A
3 years ago
A
AndreiNew Member
asked in General Questions
Why expires_date and grace_period_expires_date is same?

Hello!I have a subscription with grace period 14 days, if this subscription is expired and now on grace period i get this JSON:[app1800_sub_personal_monthly] => Array ( [billing_issues_detected_at] => 2021-08-27T08:29:54Z [expires_date] => 2021-09-12T08:29:50Z [grace_period_expires_date] => 2021-09-12T08:29:50Z [is_sandbox] => [original_purchase_date] => 2021-07-27T08:29:52Z [ownership_type] => PURCHASED [period_type] => normal [purchase_date] => 2021-07-27T08:29:50Z [store] => app_store [unsubscribe_detected_at] => )Not so long ago, these fields were different and I use field “expires_date” to understand that the subscription expired and he

1
ryan
RevenueCat Staff
3 years ago
D
DmitryNew Member
asked in General Questions
Configure package with 2 products (1 platform)

Hi guys! I do subscriptions for my app. A have 2 entitlements (Standard, Premium). And I have 3 periods for every entitlement (1 month, 6 month, 1 year). There are 6 products at all. As I understand, a can't use default packages for this, and I need to create custom package for every product? For example: place “1 month standard” and “1 month advanced” in to default MONTHLY package. Because now, I created 6 custom packages. Am I doing everything right? Can you give me some details about this please.

1
cody
RevenueCat Staff
3 years ago
A
AkashNew Member
asked in General Questions
How do I link purchase made by the user without login in my backend?

The question is for an iOS app -  My setup is that I am using my backend to give access to “Pro” features through the API and I am using Revenue cat to process the payment. Sign up comes after the purchase is made and it is optional to the user. I want to understand how I should give access from the backend to users who are making a purchase but do not sign up? This approach should also work when the user comes back and restores purchase after uninstalling the app. 

3
B
3 years ago
A
ABHINAV DUBEYNew Member
asked in General Questions
Converting columns in customer lists to date

I am trying to look at when users start a free trial cancel the subscription. I exported a customer list from RevenueCat and have been looking at the data in Excel. In Excel the columns that I am looking at are  trial_opt_out_at and trial_start_at. Does anyone know how to convert the values in these columns to dates from the numbers that they are set. Currently the values in these columns look like - 1629693003000. 

1
tina
RevenueCat Staff
3 years ago
M
MariyaNew Member
asked in General Questions
Android error Item Unavailable

HI there! I’m hoping you will able to help. Here is the error Item Unavailable, id the correct, in the google account all is also ok. It’s closed testing, and also testers, devices and so on is ok. The app got prices from the cat, but still it doesn’t work. We also can’t make a test purchase via cat and didn’t seen any tries in the sandbox dashboard.  Maybe someone know what to do nextThanks in advance 

4
jazmine
RevenueCat Staff
3 years ago
J
JanisNew Member
asked in General Questions
When migrating all legacy products have to be added?

We’re currently migrating to RevenueCat. In the past we had many products on Android/iOS mainly for pricing tests where user subscribed to. We don’t offer these products anymore but of course these users should still have access to the PRO features.Do we still need to add all these legacy products (subscriptions) in RevenueCat too, so we can find out they have a valid subscription? Or do we only have to set up the products that we actually want offer in the app?And will this affect analytics somehow when products are not added?BestJanis 

1
ryan
RevenueCat Staff
3 years ago
C
Clint GossettNew Member
asked in General Questions
How to attach additional context to a purchase?

Here is the Setup: 1.  App is a race car game where user has different cars they build.  2. User can buy new parts for each of their cars. 3.  Upgrades are onetime, non-expiring purchases.  4.  One upgrade is for one car only.      4.a.  if user wants to upgrade tires for two cars...the user makes two purchases of product ID "nrp_tire_lvl3_199" User Scenario: 1. User is managing two cars (A, B, and C).2. User wants to upgrade tires on car B.3. User makes purchase of "nrp_tire_lvl3_199"4. Our server receives the Web hook notification of the purchase.   ??? How can we tell the server which of the User's cars to apply the upgrade to?  How can the Server know to apply the upgrade to Car B? 

3
ryan
RevenueCat Staff
3 years ago
Z
Zachary ShakkedNew Member
posted in General Questions
Advice on migration from old user ID system to new regarding block purchases

Ok, so I read and think I understand how the Restore Settings work, but have some further clarification settings.  We’re in the process of migrating to a new backend where all users will need to sign up again with a new system where they will get user IDs. These user IDs are the ones that will not be recycled changed. We don’t want a scenario where users can log out of their new accounts, create a new one, restore subscriptions (mint a new subscriber), then give those credentials to someone else or what have you. That’s why we want to have the Block Restores enabled, but we aren’t sure how to handle the migration process from the old version of our app to the new one. What I was thinking - first, we don’t enable this Block Restores Setting and let everyone migrate to the new login system, restore purchases if they need. Our old version is also using the old SDK and we aren’t calling reset user ID anywhere - what will happen when we upgrade to the new SDK and haven’t called login yet? W

2
Z
3 years ago

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