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General Questions

Get help with anything related to RevenueCat.

  • 1,525 Posts
  • 3,851 Replies
1525 Posts
G
Gravy DeveloperMember
asked in General Questions
Are Android subscribers required to pay sales tax in some states?

We have noticed that Android subscribers in certain states are being charged sales tax on their subscription. For example, our monthly set price is $6.99, but the subscriber is being charged $7.48 ($.49 in tax). Does anyone know if this is related to us setting up business/tax documents wrong, or if Android users need to pay sales tax based on their state laws? We are providing a basic subscription app service and not selling digital goods. I have tried editing the tax settings in Google Play, but some states are uneditable so Google’s preset is taking priority. Thanks for any assistance here!  

2
G
2 years ago
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Simon KravisNew Member
asked in General Questions
Is it possible to run the RevenueCat demo project on Cataline using XCode 12.3

I would like to run the Revenue Cat demo project on a 2013 Mac running Catalina but receive the error that the nimble package requires Swift tools 5.4.0 and the installed version for Xcode 12.3 (which is the highest version supportable on my hardware) is 5.3.0. XCode 12.5 includes Swift tools 5.4.0 but will not run on Catalina. Is there a workaround for my current hardware?

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S
2 years ago
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wizzardNew Member
asked in General Questions
Can I set CustomerInfo manually?

I have a requirement that I want to set a temporary entitlement for the user, (not through in-app purchase), like this cutomerInfo.entitlements[@"temp_access"].isActive = YES

1
cody
RevenueCat Staff
2 years ago
T
tim gMember
asked in General Questions
Do I need to store data in a database

I am writing an app with the choice to subscribe to premium features on a monthly or yearly basis. I’ve been wondering if I need to store webhook data that comes from revenuecat into my database. What would be the benefit of this? I thought that the revenuecat API (i.e. javascript API) lets us see if a user (i.e. alex@mywebsite.com) is subscribed to our iOS/Android/Stripe app. Maybe I’m missing the point somewhere here. If I did store the data in a SQL db, how would the schema be best designed?  I see @ryan from RevenueCat replied to a similar post but I’m not 100% sure how to implement this best. I see the /subscriber endpoint docs mention a subscriber object, entitlement object, subscription object, non-subscription object, subscriber attribute object - would I want SQL tables for each of these?

6
T
2 years ago
F
FirstlogicHelper
asked in General Questions
webhook event when changing plans

Hi, I received  BILLING_ISSUE and CANCELLATION webhook event when I changed our subscription plan in the Manage Subscription page on iOS. (I changed my plan from monthly to yearly)‘cancel_reason’ in CANCELLATION webhook  is ‘UNKNOWN’.I received a PRODUCT_CHANGE webhook 1 minute after CANCELLATION Why are these webhooks being sent? I'm testing in a sandbox environment.

0
F
2 years ago
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Hiren GujaratiNew Member
asked in General Questions
how to export CSV transactions data from one account and import to new account?

We are migrating from application created in Account A to application created in Account B. So need to export data from application created in Account A and import it in Account B. Exporting customers data does not have all required fields as below:app_user_id receipt (the raw receipt file) product_id price introductory_price (if not a free trial) currencyWe need to do export data from Account A and need to import in Account B for one specific reason.In 2019, Apple introduced Mac catalyst but at that time no way to unlock app by purchasing in app purchase from iOS. So we integrated RevenueCat and it done really nice job. Both iOS and Mac app has different bundle id and both have different in app purchases. Purchasing on one platform will unlock features on another. As we migrating from one account to another account, it might be like if user don’t update on other platform it might lock user’s unlocked feature as it will not get chance to sync receipts to new account. So better is to im

0
H
2 years ago
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HansNew Member
asked in General Questions
GDPR export of user data

Hi,We have received a GDPR request from a user for insight into their data, and as such we also need to provide them with the data sent to RevenueCat about them.What tool in RevenueCat will allow me to export all data about a user?GreetingsHans

3
sharif
RevenueCat Staff
2 years ago
S
saiwai_acountNew Member
asked in General Questions
user can not buy subscription on iOS

I was build an appplication by Flutter, when I release it to Android it is run well, when I put it to TestFlight it also run well,but when I release it to appstore(iOS) it will load subscriptions list fail.what am I missed? help me! my Application name 「幸いな人」

0
S
2 years ago
L
LydiaActive Member
asked in General Questions
introPrice.periodNumberOfUnits returning 7 on iOS

Hi there,We have started seeing a really weird issue on our production app since about mid April where sometimes the offering data is returning 7 under the introPrice.periodNumberOfUnits value for ios. As far as I understand it is impossible to get a 7 for this value from the app store because Apple only offer certain distinct introductory offers as shown in the screenshot I sent. Currently for the product being displayed it should be a 1 week free trial and some of the time it is returning 1 as expected but sometimes it returns 7. This started happening after no changes on our side suddenly about in the middle of April (according to our data). I was wondering if your team has been making any changes around this as we just dispplay the value that we get from Revenuecat SDK, we don’t fiddle with it or hardcode any values.Thanks,Lyia

2
L
2 years ago
F
FirstlogicHelper
asked in General Questions
What happens to the grace period for BILLING_ISSUE?

Hi, I'm testing in the Play Store sandbox environment.When I receive a BILLING_ISSUE webhook, its expires_date and grace_period_expires_date is 2 weeks later. (The grace period is set to 2 weeks on  on the Play Store)However, I receive an EXPIRATION webhook 15 minutes after BILLING_ISSUE. Is this a sandbox specific issue? Or am I configured incorrectly?I want to receive the webhook after the end of the grace period. Thanks

3
ryan
RevenueCat Staff
2 years ago
U
UlanNew Member
asked in General Questions
Transferring app to another App Store account

Hi. There are other posts about transferring apps, but they don’t have enough details and don’t answer my questions.I’m going to transfer my app to another App Store account and I’ll have access to it as a developer or even as an Admin. When should be a new App Specific Shared Secret created? How can I update the Shared Secret? What else should I do?Could you provide me with step by step guide? Thank you.  

1
ryan
RevenueCat Staff
2 years ago
M
MohitNew Member
asked in General Questions
Cancellation done directly from app store & play store are not getting updated even after receiving S2S notifications.

Hello,We have set up our apps perfectly with RevenueCat and are currently testing in the SANDBOX mode.A customer purchases an in-app subscription from the app andAfter sometime cancels it directly from the app store / play store. Re-subscribes it directly it from the appstore.In both the cases revenue cat is informed by S2S notifications but still these events are not updated in revenue cat.Are we missing something? How do we do this?? 

4
ryan
RevenueCat Staff
2 years ago
P
ParkNew Member
asked in General Questions
the difference between 'total revenue' and 'proceeds'

Hello,I have a question.What is the difference between ‘total revenue’ and ‘proceeds’ in the revue chart?Why are there so many differences between the two? Thank you.

2
P
2 years ago
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Nic DeaneHelper
asked in General Questions
SwiftUI syncPurchases

Hi all, I could not find much information regarding syncPurchases in SwiftUI.I am releasing a big upgrade to my app and have changed my RC SDK from V3 to V4 to take advantage of StoreKit2To make the transition smooth I wish to sync my users purchases and am doing so via my AppNameApp.swift file .onAppear method.is calling Purchases.shared.syncPurchases {} on the first launch of my upgraded version sufficient for this? Thanks so much

2
N
2 years ago
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David KrebsHelper
asked in General Questions
Subscriber get returning a 401

When I test the /subscribers/{app_user_id} endpoint on the API reference page using my public key, I get a 200 response.However, when I run the same code from my Node cloud function, I consistently get back a 401.Any ideas as to why this is? 

4
K
2 years ago
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Mauricio José de LimaNew Member
asked in General Questions
Android Java example removed?

Error 404 When I try to access the sample using android java

1
cody
RevenueCat Staff
2 years ago
F
FocusedAppsDedicated Member
posted in General Questions
User sees only 1 of 2 subscription prices, how to get approval on App Store

I’m submitting an update that add subscriptions. We offer full price, and sale price. A user only sees 1 at a time, controlled by our logic. So when Apple tests, they will only see full price.Do you have any advice how to get Apple to approve? I’m concerned that they will reject the subscription at the sale price that they won’t be able to see in the app. (This is an app that already has many approved IAPs.)Do I need to submit with 1 of the subscription IAPs, get approval, and then submit again with the other subscription IAP? (I can control server side which price point they see.)thanksMark J

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F
2 years ago
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Emanuel DellsénNew Member
posted in General Questions
Bulk purchases support

Hello RevenueCat community!I work in a company where we are integrating RevenueCat in our React Native application. I have a scenario where a user are able to buy a monthly subscription, but also several products. At the moment a user adds items (can be consumables or subscriptions) in a cart and then does a checkout. This flow results in us looping over all items in the cart and using PurchasePackage(package) for each individual item in the cart, this flow causes one popup (on iOS) per item which in a UX world is quite annoying. My question is: Is there a way to do some kind of a bulk purchase so that the user only has to accept on the pop-up once instead of “times equal to products in cart”?Best regards,Emanuel

1
cody
RevenueCat Staff
2 years ago
A
AnhNew Member
asked in General Questions
Handle subscriptions with external accounts?

I’m building an iOS app with a backend providing user accounts. Not sure what the best practice to integrate it. Each user is supposed to have an active subscription (with a free trial in the beginning). I set this up in App Store Connect. The backend includes a webhook that is triggered by RevenueCat. When anything happens, I refresh the latest customer info and update the User table. In the iOS app, I use the RC API to retrieve the customer info and active subscriptions. I set the Transfer behavior to Block to make sure one subscription is good for one user account only. Whenever the user logs in, I updated the RC id with the proper user id. Do I miss something? How to properly handle Restore purchase?

1
cody
RevenueCat Staff
2 years ago
C
CodyRHelper
asked in General Questions
Getting Invalid Product Identifiers

I’m running on a real device connected to Xcode, and I’m getting this error when first launching my app:Invalid Product Identifiers - (    "rw_beta_elite_19_1m_2w0",    "rw_beta_elite_99_1y_2w0")2021-09-05 17:43:04.367091-0400 Rewire Beta[29316:9415860] [Purchases] - DEBUG: ℹ️ 2 completion handlers waiting on products2021-09-05 17:43:04.367210-0400 Rewire Beta[29316:9415594] [Purchases] - WARN: 🍎‼️ Could not find SKProduct for (    "rw_beta_elite_99_1y_2w0",    "rw_beta_elite_19_1m_2w0")There is a problem with your configuration in App Store Connect. I’ve verified that my identifiers match up to what’s in App Store Connect:https://share.getcloudapp.com/04uxEz42 I’ve also verified API key is correct, iTunesConnect App-Specific Shared Secret is correct, etc. Made sure the in-app purchase capability it enabled in Xcode for my target. Any ideas?

2
D
2 years ago
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Matteo GobbiNew Member
asked in General Questions
Same user subscribing from multiple platforms

Hello everybody, How is handled the case where a user subscribe from platform A (i.e. iOS) and then login and subscribe from platform B (i.e. Android)? There’s any check we should do or recommendation we should consider to avoid that the same user subscribe and pay twice from 2 different platforms? Thank you.

4
M
2 years ago
Z
ZakMember
asked in General Questions
Sharing subscriptions between existing app and new app

I have an existing app (“Cameras”) with a subscription product and lifetime product that share the same entitlement. I’m creating a new app (“Lenses”) and I want to share subscriptions between them, but not lifetime purchases. I believe I can do this without having to make a new entitlement, and just checking the allPurchasedProductIdentifiers. For example, here’s what it might look like in the Cameras app:Purchases.shared.getCustomerInfo { (purchaserInfo, error) in    if let allProducts = purchaserInfo?.allPurchasedProductIdentifiers {        if allProducts.contains("com.grayhour.cameras.lifetimeaccess") {            // lifetime access to Cameras was purchased at some point            unlockContent = true        } else if allProducts.contains("com.grayhour.cameras.monthlysubscription") && purchaserInfo?.entitlements["Full Access"]?.isActive == true {            // subscription access to Cameras was purchased and is still active            unlockContent = true        } else if

14
Z
2 years ago
I
Ian KnappNew Member
posted in General Questions
Associating Custom Data With Products

Hi there,I’m not sure if this is even possible, but is there a way of associating some custom data with a product in RevenueCat, so when I load all my products in my app, we have that data returned?An example:We would like a short title, long title and description for each product. The short title is for displaying on buttons where space is limited. The long title and description for an information popup where people can find out more about each subscription option from within the app.Obviously we can hard code that info within the app, or pull it from our own online database, but it would be a lot easier if we could simply add it in RevenueCat so that everything was in one place and we were only pulling data from one source and not having to update the app whenever we made a change to some product information.Based on what I can see in the docs, I don’t think this is possible, but if anyone knows otherwise please shout. And if not, would love to see this as a potential future addition

0
I
2 years ago
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Guilherme KrzischNew Member
asked in General Questions
RevenueCat and Ad Blockers - any updates?

We recently identified an issue with our users where their VPNs are blocking any connections with RevenueCat. We found this helpful article (https://community.revenuecat.com/featured-articles-55/revenuecat-and-ad-blockers-996) from a few months ago and we would like to know if there have been any updates about this?It was mentioned that you were thinking about exposing this error via the RC SDK, but that doesn't seem to be available yet. Is that still the plan? We'd love to have a way to measure and detect these cases, and handle it appropriately from our app.

1
N
2 years ago
A
Abey ShiferawNew Member
asked in General Questions
Will RevenueCat differentiate between IAP purchases and subscriptions made with other packages in combination with RevenueCat sdk

Hi there, i am currently working on an app that  have both consumable purchases and subscriptions, and i have implemented the subscriptions with revenue cat, but i have used another package for the consumables which has noting to do with revnuecat, so will revenue cat consider the consumable purchases made with my app to be revenue made with using revenue cat services, from the sandbox data that whats it looks like. 

1
cody
RevenueCat Staff
2 years ago

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