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Question

Flutter (iOS) after the subscription successful it doesn't reflect to customer history and neither on the firebase integration

  • 2 August 2024
  • 1 reply
  • 12 views

On the paywall when the user select the plan then below are the set of issue i see.

Main Issue: The subscription bottom sheet for the password to complete the purchase appears and then it’s all set appears but then the user is not navigated to further screen on the app and remains on the same paywall screen, again selecting the same plan it gives “You are the same plan with the purchase time stamp” but checking the same on the revenuecat it’s neither on the customer history nor on the firebase subscription table that has been created by revenuecat official extension.

 

  1. For the few instance I see the data is capture on the revenue cat and table but still the user stays on the paywall 
  2. There is delay when the revenuecat share the data on the firebase subscription table mostly 4-5 mins delay from the event occurred 
  3. On the Test flight after plan successful purchase user has to wait for 20 seconds to navigate further app page example welcome page

All the above issue are specifically on the TestFlight iOS 

Hi @ziya-47ccb4,

Would you be able to open a support ticket with us from the dashboard of your settings and share some app user ids that this is occurring with so we can compare on our end? 

It would also be helpful to know how you are presenting the paywall - custom, RevenueCatUI.presentPaywall, or a manual PaywallView, and what you’re expecting to occur when a user completes their purchase. 

If you’ve been able to reproduce the issue on a test build, it would also be great to see debug logs of the purchase flow. 

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