Skip to main content
Question

Google Play App Refund Processed but Missing in RevenueCat

  • 7 August 2024
  • 1 reply
  • 26 views

Hi,

I'm currently dealing with an issue involving a user who purchased an annual subscription via Google Play in January and requested a refund shortly after. According to the Google Play app, the refund was processed successfully. However, RevenueCat shows no record of this refund, only indicating that the subscription expired in April and the account reverted to the basic version.

 

Key details:

  • Google Play app indicates refund processed.
  • RevenueCat only shows subscription expired.
  • The user can no longer access paid features.
  • No refund record found on Google’s support page.

 

I've advised the user to check with their bank and Google Support, but I need help understanding the discrepancy between Google Play and RevenueCat. Could this be a sync issue, or is there another cause?

 

Any guidance would be appreciated!

 

Thanks!

Hi @connie-1b58cb 

 

It may take a up to 24 hours for us to detect a refund. We can immediately detect when access is revoked (and we expire the subscription) but it takes some time to detect refunds. There are also some cases that we can’t detect (e.g. when a refund does not revoke access).

 

Is the issue just a discrepancy between RC and Google? or are you seeing more problems?

Terms & ConditionsCookie settings