Dashboard & Tools

Hi, I have a feature with the title ‘Share workouts with friends or trainees (Coming soon)’, but like to have the ‘(Coming soon)’ part on a new line (not a new feature). So like:Share workouts with friends or trainees (Coming soon)Is this possible? Is it possible to add a line feed or/and carriage return character in the title to accomplish this?Regards,Peter

Although I removed a subscription that I deleted via App Store Connect from everywhere via revenucate, I get this error when trying to delete it from the products section: “ There are transactions in the system using this product. ” But I am 100% sure that the product I want to delete is nowhere to be found. Why is it not being deleted? 

I’d love to segment certain charts by offering to analyse conversion rates. Right now I can filter by offering, but it’s tedious when I want to see a side-by-side comparison. Initial conversion, conversion to paying, trial conversion are the charts I’d be most interested in.

When I try and delete a product it says “There are transactions in the system using this product.”I’m not sure how to find and remove these transactions. I’m on the free Revenuecat tier at the moment. Do I need to upgrade? 

Cannot generate In App Purchase Key , my apikey just 10 and max 50. clear cache and change browser cant resolve it. 

I’m using the .presentPaywallIfNeeded(requiredEntitlementIdentifier: "Premium", presentationMode: .fullScreen) in SwiftUI. I like to use a hard paywall. yet I don’t see the option in anything else then React Native. Why isn’t this option available for SwiftUI

I would like to know how many users will likely churn in January 2025 based on their subscription status.How can I identify the number of users likely to churn in January by finding users who:Have auto-renewal disabled AND Have subscriptions expiring in January?

When you stop an experiment, do developing values like those for “Realized LTV” and “MRR” continue to update for those who entered the experiment or are they frozen at when the experiment stops running? I have an experiment running currently that I’d like to stop (to run others) but would prefer to continue to see how developing numbers like those for LTV and MRR evolve over time. Is there any way to restart an experiment that has been stopped or pause an experiment or turn the enrollment % down to 0%?Thanks, -O^O-

I want to reset my subscription test and delete a Sandbox Customer. However, even after clicking "Delete" from the Customer details page, the customer does not disappear from the list. When I click on it, an alert says, "No customer found with that App User ID, please note that it's an exact search."How can I completely delete a Customer or reset the entire Sandbox?

I’m looking for a way to track the number of users that cross-grade from a higher priced plan to a cheaper plan we’re introducing to figure out potential cannibalization. Is that something that RC can help with / reports on?  This question is related to but not exactly the same as 

We use react native and want a hard paywall.  The issue is a user does the onboarding flow > sees paywall > can swipe down or press “x” and it goes. Even if a user goes off the app then back on, the paywall won’t pop up again.  Is revenuecat paywalls only worth doing for freemium business models? If so this should be highlighted upfront. 

In dashboard > customers > Active. Can we have column showing the expiry date for those currently with trials. Like we can with the overview > recent transactions.  I’d like to see how long users have left before conversation. Seems strange that the data in recent transactions isn’t displayed in all customers table.   

I’m trying to add payments on FlutterFlow but whenever I click a button it doesn’t show the information but instead a white wall that covers the site and nothing appears there. I have tried adding the payments and accepting the paid agreements of Apple and Google Play but the screen is still white.Can you help me solve this problem please? Any help is appreciated!Here is the video of the problem:https://imgur.com/a/AmCtAdT

Hi, how to align the dashboard timezone to my timezone? Thank you.

Hello,I am trying to create a targeting rule to schedule a seasonal offer that would be available in the future, the rule should target any audience and enable the seasonal sale offering between two dates. I am getting confused on why the placement is mandatory for these type of schedules.Can I just ignore the placement and set the same offering for both the placement (which I could name default) and the default placement? I do not have the concept of placement yet in my app.What would be the best way to schedule these seasonal sales?Thank you again for this fantastic platform.

Followed this this answer still I am getting this error after all setup the options according to the official docs

Hello, After reviewing the documentation and old posts in the community I realized there is no way to request list of transactions using REST API, could you please confirm?So the only way to do it is the scheduled export right?Thank you

In the backoffice, it’s nice to be able to look for customers for UserID and email, but as the official documetnation says that the UserID shouldn’t be something easy to guess because security reasons, being able to look for customers by display name would be handy.Right now, we have to look for the user name in our own database, find the email, and then look for the customer by email in your database. But you already have a displayName value for it. Make it searchable please.

Congrats on the launch of the new Customer Center beta! It looks very cool.I’m excited about the promotional offer support, but I’m confused: it looks like we can only configure a single iOS promo offer ID per case (cancel vs. refund).But I thought that iOS promo offers were attached to specific subscriptions (plans/products)? So wouldn’t we need to be able to specify different promo offers depending on the specific plan/product the user is on? (Or the ability to specify an Apple product ID too?)Thanks!

Hi, Is there a way/what’s the best way to forward which variant a user saw during an AB test to the webhook? I want to message my users differently, depending on which price they saw. The messaging tool I use is Customerio (RC doesn’t have a direct integration with Customerio, so I have to forward data via the webhook). How do I get which user saw which price into Customerio? Thanks, Toby 

Hi,I was wondering when interpreting the LTV of a user, is the Experiments feature also considering if a user cancels and requests a refund? Best,Daniel

Hi, If I set up an experiment, will it go live only to new downloads, or everyone that has the app installed? Thanks, Toby 

I found three RevenueCat dashboard endpoints:https://api.revenuecat.com/v1/developers/login https://api.revenuecat.com/v1/developers/me/overview?app= https://api.revenuecat.com/v1/developers/me/transactionsI need other dashboard endpoints. Anyone can list others?

Hi all.we have the issue of very high numbers of new customers – numbers that we don’t see in App Store nor Mixpanel. Last year we tried to solve this issue with RC support, but failed. We did make some changes around how we call logout method but it didn’t help. Now, we’re hoping maybe someone from the community has/had the same/similar issue and could help us. We already saw that there are a couple of posts around the topic: https://community.revenuecat.com/dashboard-tools-52/how-to-reconcile-the-new-customers-data-1387 https://community.revenuecat.com/dashboard-tools-52/double-new-customers-since-july-15-1843 The answers on them didn’t help us.  Our iOS setup is as follows:We call configure in didFinishLaunchingWithOptions with no appUserId Until user logs is we rely on RC anonymousID Once user logs in we call login with our userID It’s also possible that user buys a subscription without being logged in, and in that case we also call login but with yet another id A user can have

I’m trying to generate an In-App Purchase Key on App Store Connect as that’s a mandatory step in the set up process for iOS apps. However, App store connect won’t let me, and also won’t tell me what’s wrong. When I try to generate a key, I get a “error, please try again later” error and then immediately redirected to the home page. In the chrome devtools console, I see a 403 forbidden error. Wtf?