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How to delete product with transactions?

  • 15 December 2021
  • 3 replies
  • 158 views

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When I try and delete a product it says “There are transactions in the system using this product.”

I’m not sure how to find and remove these transactions. I’m on the free Revenuecat tier at the moment. Do I need to upgrade?

 

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Best answer by tina 6 January 2022, 20:43

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3 replies

Userlevel 5
Badge +10

Hey @Joshua 

You don’t need to update your account to delete products. If you have customers that have active subscriptions for that product, we have protections to ensure those customers do not lose access. Can you let me know your use case for deleting the product?

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I haven’t released to production yet so the customers are fake sandbox testing accounts.

I want to delete the products because they were made during testing and not needed anymore. I can’t find any customers using the products I want to delete.

Userlevel 5
Badge +10

Hey @Joshua 

I’m taking a look in our database and I notice that there are 3 products (your monthly, quarterly, and annual) that are purchased in sandbox. If these are the products you are attempting to delete from the RevenueCat dashboard, you can find sandbox customers through the default Sandbox Customer Lists and either delete them manually or create a script and use the REST API endpoint

 

I also tested this and was able to delete products off of my own sample RevenueCat app that do not have any transactions associated with it. 

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