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Question

How can I completely delete a Customer or reset the entire Sandbox?

  • November 19, 2024
  • 1 reply
  • 145 views

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I want to reset my subscription test and delete a Sandbox Customer. However, even after clicking "Delete" from the Customer details page, the customer does not disappear from the list. When I click on it, an alert says, "No customer found with that App User ID, please note that it's an exact search."

How can I completely delete a Customer or reset the entire Sandbox?

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1 reply

joan-cardona
RevenueCat Staff
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  • RevenueCat Staff
  • 313 replies
  • November 21, 2024

Hi ​@fujii-hiroto-f0aa33,

When you delete a user it removes all their purchase history for sandbox data in this case.

Deleting a user though doesn’t remove its subscription from the stores, that’s something that you should manually do.

If you are testing in sandbox and you want to perform a “fresh user” install and subscription, I recommend creating new test user accounts.

Let me know if that works!


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