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Our app is experiencing native crashes on iOS when displaying RevenueCat paywalls. The crash occurs in Apple's HEIF image decoder when trying to render paywall images served in HEIC format.EnvironmentRevenueCat SDK (react-native) version: 9.6.9 iOS versions affected: iOS 17.x, iOS 18.5 (confirmed) Devices: iPhone 13, and likely others App framework: React Native / ExpoCrash Stack TraceThread #0 (main):VideoToolbox VTDecompressionSessionRemoteClient_CopyPropertyVideoToolbox VTDecompressionSessionRemote_CopyPropertyCMPhoto VTDecompressionPluginClass_copyPixelBufferAttributesCMPhoto HEIFItemDecoderCreateCMPhoto _decodeItemCMPhoto _applyDecodeStrategyCMPhoto _decodeImageCMPhoto _decodeAuxiliaryImageCMPhoto _createAuxiliaryImageForIndexCMPhoto

Hi, I’m wondering if there is any way around this confusing behavior I’m seeing on iOS regarding consumables and multiple App User IDs.For context, I offer both subscriptions and consumables in my app, and require all purchasers to be logged in (no anonymous purchases). I cannot prevent users from making multiple alt accounts in my app, and many do. I have “Transfer if there are no active subscriptions” configured in my RC project settings.On iOS, I’m seeing the following behavior when a user with the same Apple ID tries to make purchases under different App User IDs:user1 purchases a subscription user2 (same Apple ID) then purchases a consumable they receive the error “There is already another active subscriber using the same receipt” but the purchase goes through and the consumable is credited to user1(!)Alternatively, if I configure “Transfer to new App User ID” in RC, this is instead what happens (arguably

We’re trying to set up Google Play service credentials for our Android app, strictly following the steps in this guide:https://www.revenuecat.com/docs/service-credentials/creating-play-service-credentialsHowever, we are running into issues (see attached screenshot). We’re unsure whether this is caused by missing console permissions, a setup sequence issue, or something else in the Play Console UI (which looks different from the screenshots in the documentation).We need urgent help to resolve this so we can move forward with in-app purchases.Thank you!  

https://www.revenuecat.com/docs/tools/paywalls/displaying-paywalls#setting-preferred-localeI noticed that the code is only available for iOS, Android, and ReactNative. Will the code for Flutter also be developed?

I have issues with setting up my play store app provider, two issues, not sure if unrelated. Issue 1: Service account credentials: Credentials need attentionTried following the guide 3 times now, one with the manual setup, and two times with the automated script. Every time waiting more thn 36 hours to pass, but “Credentials need attention” would not change. After doing it three times with the last time completely starting over I think I followed everything correctly and gave the correct permissions. Not sure what I am missing at this point, and because of that, not sure what other information I can provide, other than that I followed the guide word for word. Issue 2: Google developer notificationsEven though I am “Connected to Google”, test notifications are not being shown. In google play conso

Hi everyone,I’m running into the following error with my Expo React Native project and can’t figure out the cause. I’ve created development builds and also deployed a production build on TestFlight. The error still appears in both environments. My in‑app products are approved on the App Store. The paywall is configured in RevenueCat. Despite all this, the issue persists. Has anyone experienced something similar or can suggest what I might be missing?Thanks in advance for any guidance! 

I am running tests and I can see the subscriptions on the dashboard. But I need to test the backend, and this is returning the items as empty:curl -X GET "https://api.revenuecat.com/v2/projects/{{projectid}}/customers/{{customer}}/active_entitlementsit returns 200 with the response, but the items is an empty array...how am I suppose to test my webhook api without this fetching data from the sandbox? I do have the sandbox checkbox in the dashboard enabled.

I want to enable the free trial switch only for the Monthly plan.Right now, when the user turns on the free trial switch, it correctly selects the package that includes the trial for the Monthly plan. So far, so good. However, if the user then changes the plan selection (for example, from Monthly to Yearly), the switch state stays the same, even though the Yearly plan should not allow a free trial. I couldn’t find clean way in the Paywall Editor to update or override the switch state when the user changes the selected plan, or to prevent the trial package from being applied to the Yearly option. How should I structure this logic?Does anyone have a recommended approach or a better way of handling this behavior? 

Hello Everyone,I'm experiencing a significant issue with trial conversions in my app. Approximately 90% of trials that are not manually cancelled by users are failing to convert to paid subscriptions due to billing errors.Key details:Store: App Store Market: Brazil (BR) Product: Annual subscription with 7-day trial Issue: Billing errors at trial expiration, not user cancellationsMy questions:Is this billing error rate typical for the Brazilian market? Are there known issues with payment methods or banking infrastructure in Brazil that could explain this? What actions can I take to reduce these billing errors?I'd appreciate any insights you can provide on this issue and if someone have a similar experience. 

Hi, my app keeps getting rejected from the iOS App Store due to issues with my subscriptions feature. They need the following things: an account that doesn’t have a subscription active an account that does have a subscription active an account with an expired subscription i can obviously create the first two accounts by just going in the app and either subscribing or not, but how in the world do I simply take a customer (by email) and set their subscription through the RC dashboard? Why is this not straightforward? If anyone knows, the help would be greatly appreciated. also, if there are any other cases that you’ve seen Apple reject surrounding paywall features, I’d love to hear them so I can plan ahead better as Apple seems to reject as soon as they find one problem rather than giving a report of all problems they found.

Hi all We’ve just launched our first subscription. We are using RC, and are finding that although the charts are great, they only go so far - and there are often things we want to find that we can’t get from them. We are exporting the data to bigquery then into PowerBi. I’m keen to explore other options - what reporting software are others using here, and I’m specifically interested to know if any of them are well set up for subsdcriptions and tailored to that specifically. PowerBI is so general that especially for an organisation that’s new to subscriptions, it’s involving us to have to “reinvent the wheel” a lot just to get graphs out that I’m sure 80-90% of subs businesses need. E.g it would be amazing to have something that just gave me everything in the revenuecat charts out of the box, but with a bit more flexibility. Any recommendations would be appreciated! 

I had non-consumable on 3 in-app purchases that should of been consumable. I created 3 new products in apple connect and then re-wired them with new ID’s and everything says it’s good. They are approved in apple and says so in RC. However I just released a stable version of my app and the apple side of things says the old prices still. I deleted and put a new apple connect p8 file and key ID just to see if I could get it to refresh. So far no good. Any suggestions?

I would like to be able to test free trials using test store.I can’t see an option for that, is that planned?

I don’t see a way to define a free trial in the test store. I would like to verify that my paywall is working correctly and showing the right messages. What is the best way to test this?

We discover that on iOS 18.6.2 the paywall countdown always display “Time is up!”, while everything works perfectly on iOS 26. No issue on Android either.We tested it with the same version of our app with the last RevenueCat SDKEDIT : it appears it doesn’t work on iOS 17.7 either

I would like to setup the webhook but keep it off.  It looks like the only option is binary: it exists and is turned on, OR, delete it.Any way to have it exist, but it’s off?

I have tried looking at all the prior topics about how to trigger a TRANSFER event after an anoymous user purchase followed by a user logging in with a custom ID.  Based on my understanding of the docs, this scenario should apply but it appears it doesn’t apply.  There’s been a lot of requests on this topic: has revenuecat made any updates to make this webhook possible, which maybe I missed?I want to trigger a “welcome” email from the webhook since RevenueCat is the source of truth.  I am surprised how challenging it is to solve.I tried the recommendation of `syncPurchases` after login, but did not work and also results in: ERROR  [RevenueCat] 😿‼️ Error when syncing subscriber attributes. Details: The operation couldn’t be completed.

My app has a subscription entitlement called PLUS, with the following durations: 1-month, 3-month, 6-month, and 12-month. This subscription covers the features that require ongoing operational costs.I also have a one-time purchase product with an entitlement called EXTEND, used to unlock lifetime features that do not require any ongoing server cost.What I’m planning to do is:For the 6-month and 12-month subscription products, I want to include EXTEND as a bonus.Here is the flow I am considering:Add the 6-month and 12-month subscription products to the EXTEND entitlement in RevenueCat, so users get both PLUS and EXTEND when they subscribe.On my server, I will call the REST API to grant them a promo lifetime entitlement for EXTEND.My question:If the 6-month or 12-month subscription expires later, will the EXTEND lifetime entitlement (granted via promo) remain active permanently? Or will RevenueCat deactivate EXTEND because the su

Hello, this is all about Android, iOS works fine.The title sums it all basically. Little code environment context - I do launch a new activity upon purchase under singleTop launchmode. So it’s separated from my singleTask Main Activity.Now the issue. When user gets a bank redirect to verify payment, it all goes well, everything works, they confirm. But once they go back via the hardware button, the purchase gets cancelled. If they background the bank verification and bring my app forward, it all works as expected. What should about it? Thank you. <activity android:name=".PurchaseActivity" android:theme="@style/AppTheme" android:launchMode="singleTop" android:taskAffinity="cz.erudita.app" android:excludeFromRecents="true" android:alwaysRetainTaskState="true" android:clearTaskOnLaunch="false"

Google Play has recently dropped their price templates in favor of defining offers on their one-time products.  The offers define a discount, etc, very much like offers on subscriptions. I know how to obtain and use offers on subscriptions via the product.subscriptionOptions.  I do not see any method for obtaining these product offers.  Are they currently supported? If they are not supported, keep in mind that these are now the only semi-manageable method for offering different prices in Google Play.  Now that they have removed price templates, the busywork of defining products for each price point is simply unmanageable.

I'm having the following problem in the sandbox.I configured 3 products one time.When purchasing the 3 products for the first time, the revenue cat executes the payment perfectly and the orders appear in the dashboard.But if I try to buy the same product again, from another supplier, the purchase is automatically validated, as if the sandbox were reusing the IDs of the old purchases in the new purchases; no new payment is made.Is this common behavior in the sandbox?What is the solution for this?

As the title says, I’d like to track paywall views in the experiment but I’m using a custom paywall of my own. Is this possible? I use RN SDK

When I try to adjust my experiment enrolment percentage (to say 50%, or any other value down from 100%), on mobile (Safari or Chrome), it says “Failed to update price experiment”. Been happening for a few months.

I'm having a case where when calling the function (purchasePackage), my user's account was deducted but the revenue side reported an error. I only tried to catch this so I don't know what the error is. I don't know if anyone else has the same problem as me. I develop with flutter. I have to ask the user to click "restore purchase" so that it can receive the subscription.Can you tell me why this error occurs?

I had downloaded app from playstore in 2 different countries so in India its showing proper details and offering are also coming. but for germany its showing No package available. Configure offerings in revenuecat. Also checked the availability of subscription in different countries is available for all countries. Why is it happening ?