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Question

Yearly subscription missing in production but works in TestFlight (monthly works in both)

  • May 8, 2026
  • 1 reply
  • 14 views
H
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Hi everyone,

My yearly subscription is not appearing in the production paywall, while monthly works correctly. Both products work as expected in TestFlight. The app has been live for ~40 hours since approval and the issue persists.

Products:

  • Working in production: monthly subscription
  • Missing in production: yearly subscription
  • Both products: Status "Approved" in App Store Connect, "Approved" in RevenueCat, Cleared for Sale, all countries selected, in the same subscription group

RevenueCat config:

  • Both products are attached to the current offering as $rc_monthly and $rc_annual
  • Both share the same entitlement
  • Using the components-based Paywall

What I've verified:

  • Live API key (not sandbox) is in the production build — confirmed because monthly works
  • Paywall renders both packages correctly in TestFlight using the same build
  • Pricing is set on both products in App Store Connect
  • Console.app on a production device shows the app is hitting Apple's production storefront for the correct bundle ID

Has anyone seen this where one product from the same offering propagates to production but another doesn't, even after 40+ hours? Could this be a stuck/dead-IAP state from a prior rejection? Any suggestions on next steps before I recreate the yearly with a new product ID?

Thanks!

1 reply

matt-heaney
RevenueCat Staff
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  • matt-heaney
  • RevenueCat Staff
  • May 11, 2026

Hey there,

 

Thank you for the question. I’m Matt from RevenueCat and I’d love to help with this.

 

I have investigated your RevenueCat account and your app. In your app, both the monthly and yearly products appear as expected for me on the paywall.

 

Apple can take time to process some items after they are approved. I’m sorry you ran into this issue.

 

Please can you confirm if the issue is resolved on your end too? If not, I will continue investigating.

 

To make sure the issue is fully resolved as quickly as possible for you, I also looked at your paywall, your products in RevenueCat, and your offerings, and these all look to be set up as expected.

 

If the issue is still happening on your end, please let me know.

 

Otherwise, if there is anything else I can do to help, please let me know. I’m always delighted to help!

 

Thanks!

Matt, Developer Support Engineer @ RevenueCat
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