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We are trying to keep the same entitlement state of our users in our own database, and we're using webhooks for that. It's globally working well, except for a case where we found that the `expiration_at_ms` is not giving us the correct expiration date, for a TRIAL in a "INITIAL_PURCHASE" event, only for ANDROID.Please check screenshot attached:on the user page, you can see that the user subscribed to a trial on April 21st, on the top right you can see him having the "pro" entitlement until 2023/05/08. when we click on the "started a trial" line, we check the webhook event, the expiration_at_ms value is `1682357863507` corresponding to `Monday, 24 April 2023 17:37:43.507`, which is the info we have in our DB. Why are the 2 dates so different ? This is the only event that is triggered to us. As it is only happening with Android, is there a bug for android or an additional thing we need to do to set this up correctly ?

If I'm using the 'Transfer to new App User ID' Restore Purchase Behaviour, is just calling syncPurchases() after I call Purchases.configure() a reasonable course of action?I could put a button there and do a proper restore, but if I’m presuming that the user is just going to hit the button anyway, doesn’t syncPurchases() save them the trouble?Many thanks.

I regularly find that a billing error is triggered within minutes after a user converts to a subscription from a trial. This is problematic because we send emails based on billing error events, and in many cases this is one of the first communications our users receive from us. Any idea why the billing error could be happening so soon after the subscription payment is successfully charged?

Hi there, is there a way to create a filtered customer list based on custom Attributes? We would want to use this in order to create a Customer List filtered through a list of “blacklisted” internal accounts we do not want to count towards our sales and user statistics. If there is another way to make this happen, I would love love to hear some tips and best practices. 

Hi there,I’m just starting out trying to implement and test an App Store auto-renewable subscription. I followed the setup guide and am using the iOS simulator to test. I was able to make a test purchase of a monthly product I have configured and I can see it in the sandbox with my anonymous user. I can see also subsequent purchases for the same user. The question I have is, all of the purchases are INITIAL_PURCHASE and none of them are RENEWAL. I was wondering if this was normal? From what I understand, the app store should do up to 6 renewals per day before you have to wait 8 hours to test again on the same sandbox user account? I can see currently 20 INITIAL_PURCHASE transactions in the Overview Dashbaord.  In my code I just added this one:Purchases.shared.purchase(package: package) { (transaction, customerInfo, error, userCancelled) in if let customerInfo = customerInfo { if customerInfo.entitlement

Hello,I’m running an experiment where one of the items is an in-app purchase, but I can't find how to account for that revenue in the results.Thanks

Some of our subscription prices are round numbers like $15/yr however when I use the localizedPriceString in the Package class it shows the cents part as 00 e.g. $15.00 I just want the dollar amount if the cents part is 0. I tried modifying package.storeProduct.priceFormatter to hide the fractional part but it didn’t have any effect on the string in the package.localizedPriceString property. Is there some way to just show the localized price without the fractional part via the SDK? Thanks.

I’m running into a bit of an edge case where my app might allow duplicate subscriptions to occur:Our app is iOS only. For experimentation with pricing, I have 2 subscription groups setup in App Store Connect:Group A = has monthly/bi-monthly/yearly products at default prices Group B = has monthly/bi-monthly/yearly products at experimental pricesEach of these groups is put into an Offering, and an Experiment is setup to compare these 2 offerings.(I understand that I must use 2 subscription groups here, or users could manually cross-grade to the cheaper group)Our app does not use any anonymous App User IDs -- users must create an account before purchasing. We are using the “Transfer to new App User ID” behavior for purchases with multiple App User IDs.Starting with a fresh iOS Sandbox tester ID:Create account (App User ID) UA RevenueCat SDK logIn() with App User ID = UA Experiment drives user UA

I am reading RevenueCat's documentation to implement subscriptions using RevenueCat.But, I encountered a problem while setting things up as I was reading the documentation.When create new service account in Google Cloud Console, I cannot find Monitoring Viewer.Should I choice Monitoring Snooze Viewer?  

Hi,I am processing the REST JSON output from https://docs.revenuecat.com/reference#section-the-non-subscription-object . For a scenario I need the date when the user started the current subscription. As far as I understand the “original_purchase_date” provides the original date of purchase. This is fine as long as the user does not cancel and later re-subscribes. Is there a way to get the original purchase date of the re-subscription?Best regards,

I created a new in app product and add it to the offer list in reventcat, when trying to fetch the offerings list, I only can see the current offer:    Is there something I can do to see it through revneucat? I’m using com.revenuecat.purchases:purchases:5.0.0-rc3 latest sdk

When is the flutter SDK going to support andriod billing SDK 6+? At the moment Im not able to get any products to show up that are not backwards compatible and the google play store only allows you to set one product/subscription as backwards compatible.My project is using the latest andriod billing SDK and the latest revenueCat flutter plugin. Just switched the Andriod configuration to only work with 6+ and I get the below error Error fetching offerings - PurchasesError(code=UnknownBackendError, underlyingErrorMessage=Backend Code: 7728 - This SDK version is not supported for this app., message='There was an unknown backend error.') If I have it to support 6+ and backwards compatibility I only get the one product for Andriod (iOS is fine)

I have an App with a single In app purchase that I would like to see restored on reinstall or device switch. I am using anonymous id’s with the ‘Transfer to new App user ID’ setting. Upon app startup I call the ‘syncPurchases’ function immediately after ‘configure’ and wait for the response before proceeding with other revenuecat API calls.if a user reinstalls the app, then he will not have the in app purchase available. He has to restart the app in order to see it take affect. I have only tested this out on Android, so I am not sure it’s an issue with IOS.This is my react-native code:useEffect(() => { const fetchPurchaseData = async () => { // ... omitted if (Platform.OS === 'android') { await Purchases.configure({ apiKey: APIKeys.google }); } else { await Purchases.configure({ apiKey: APIKeys.apple }); } await Purchases.syncPurcha

Hi ,I have the purchase code ,but where should I create the configs/env.props file?

Hi everyone, I'm trying to integrate subscriptions to the play store, and doing all the steps in the guide I get the following error: Store StatusCould not check

Will the Unity SDK documentation be built out further? I feel it’s lacking information, especially on the 4.0 RC release. 

I’m considering using RevenueCat for my iOS app for subscriptions.However, my customers are coming from all over the world - a lot from Asia.I’ve read on the forum that api.revenuecat.com isn’t reachable from China (and eventually other countries as well). Is this still the case? - If so, what’s the solution for it?Also, is there a list of areas where RevenueCat is not working/operating?

Is it possible to retrieve data on customers who have cancelled their free trial but haven't proceeded to make a purchase? I would like to better understand their behavior and potentially reach out to them with targeted offers or incentives to encourage them to subscribe.Any guidance or suggestions on how to achieve this would be greatly appreciated.

When we open Products page app.revenuecat.com/projects/PROJECT_ID/products, it only reveals the first 1000 products.On this page this call to internal API happens api.revenuecat.com/internal/v1/developers/me/projects/PROJECT_ID/products. Seems like there is a limit (1000). In our case we have more than 1000 products across many of our apps (76) inside one project. Any suggestions on what we could do with this? Maybe there is a way to paginate the results of this API call?

Good afternoon.I have set up the Slack Webhook as per the instructions but whenever I send a test webhook or also with the test purchases in the sandbox, I always get a response 400.The curl hello world from the Slack page works perfectly and I can see the message in my Slack channel.Perhaps something has changed in the way Slack expects the messages to be formatted? In the sent json I don’t see the “text” field that I see in the Slack test webhook.Thanks a lot.

This isn’t really revenuecat specific, but just a general question that someone here might have some good advice. How do you guys handle users that use anonymous apple emails? I’m talking about the “aoeuaoeua@privaterelay.appleid.com” emailsI don’t think apple allows you to use apple-sign-in without it, so I get lots of users that use anonymous emails which is fine.But when they contact me, they provide their real address and I can’t ever find their account in revenuecat because they didn’t use that email.Generally they don’t know how to find the email they used and its very difficult to explain how to look it up. How do you guys handle this situation?

Hi there! Why does the GET https://api.revenuecat.com/v2/projects/{project_id}/products/{product_id} endpoint return the following for any subscription product until that product is purchased at least once?{ ... "subscription": { "duration": null, "grace_period_duration": null, "trial_duration": null } ...}Right after purchasing the endpoint starts to return correct data:{ ... "subscription": { "duration": "P1M", "grace_period_duration": "P3D", "trial_duration": "P1W" } ...}Is V2 REST API production ready?

Hi all,I haven't been able to find the answer to this specific case in the docs.When a user subscribes to a product that has an introductory offer (eg: 1 week free) and they then cancel thereby when the intro period runs out they won't be charged. My question is are they then eligible for a promotional offer?I am trying to implement a win back strategy for users that cancel their subscription and for this promotional offers work perfectly but I am also trying to nudge a user that has had a trial but canceled it into a discounted subscription Thanks so much

There was a problem with the store.at node_modules\react-native\Libraries\BatchedBridge\NativeModules.js:null in promiseMethodWrapperat node_modules\react-native-purchases\dist\purchases.js:null in __generator$argument_1at node_modules\react-native-purchases\dist\purchases.js:null in stepat node_modules\react-native-purchases\dist\purchases.js:null in fulfilledat node_modules\react-native\node_modules\promise\setimmediate\core.js:null in tryCallOneat node_modules\react-native\node_modules\promise\setimmediate\core.js:null in setImmediate$argument_0at node_modules\react-native\Libraries\Core\Timers\JSTimers.js:null in _allocateCallback$argument_0at node_modules\react-native\Libraries\Core\Timers\JSTimers.js:null in _callTimerat node_modules\react-native\Libraries\Core\Timers\JSTimers.js:null in _callReactNativeMicrotasksPassat node_modules\react-native\Libraries\Core\Timers\JSTimers.js:null in callReactNativeMicrotasks

At WWDC 2020, Apple introduced the ability to do local StoreKit testing in Xcode (that is, testing without connecting to App Store servers and without using sandbox accounts). I am interested in an answer to the question of whether RevenueCat supports local StoreKit testing in Xcode for a RevenueCat-enabled Mac Catalyst app.  As you’ll see below, I’ve been getting a “receipt not valid” error when I attempt that kind of testing for a RevenueCat-enabled Mac Catalyst app.Apple's documentation on StoreKit testing in Xcode indicates that local StoreKit testing does work for Mac apps (on a Mac running Xcode 12 or later, and macOS 11 or later). And in its own documentation, RevenueCat gives