General Questions

I am looking into how to support discounted subscriptions in our app similar to how we provide them in our web based product. We have a few different scenarios that I am looking to support, specifically:Giving an introductory offer of 20% off for 3 months based on signup criteria Giving an introductory offer of 20% off for 6 months based on different signup criteria Giving a free month of a subscriptionI am looking at https://docs.revenuecat.com/docs/ios-subscription-offers to try to figure out the best option for me. It looks like Introductory Offers is what we want for the first two bullet points since we can automatically apply it in-app at initial purchase time without the customer needing to enter an offer code. However, the notes beside intro offers says “SDK applies offer to purchases automatically”, does that

I’m using react native to fetch the packages and looking at the logs: const offerings = await Purchases.getOfferings(); const packages = offerings.all["default"].availablePackages; console.log("Paywall Currency", packages[0].product.currency_code)Looking at the logs, the products inside the package has the price in USD. But the phone I am running the code on is set to Australia for the region of the account. I went to Settings > Account name > Media & Purchases > Country Region > Set to AustraliaAm I doing something wrong here?

I have a question about how RevenueCat outputs the price fields (price, price_in_purchased_currency) with actions that have proration. I can think of two scenarios where proration comes into effect:Android upgrades with IMMEDIATE_WITH_TIME_PRORATION iOS upgradesWhen these events occur we receive a webhook with details about the change. Does this webhook contain the full price of the new plan, or the prorated price? I am also wondering about the transactions that get exported into S3, but I’m guessing that answer is the same as the webhooks.As an example, say a users is paying $50 per month for a subscription. Half way through the billing period they upgrade to a subscription that is $100 per month. Is the `price` in the webhook going to be $75 (assuming the renewal date remains the same) or $100 (if it reports the full price of the new plan)? I’ve tried to test this out myself in Sandbox, but with the super quick renewal periods, it’

Hey RevenueCat community,I’d like to ask for some guidance related to app monetization. Is it mandatory for a subscription-based app to provide free functionality? Or an app could be paid-only with a limited free trial after which an app’s functionality is not accessible?

Testing in Sandbox we’ve encountered the following issue: Upon making a purchase on Android we see the following behavior:Play Store (on device) - Gets success confirmation  PlayStore console order manager shows the order  Purchase shows up on PlaySore order manager RevenueCat Dashboard has a record of that exact purchase (matching transaction_id)    However there’s no record of webhook that’s being triggered for INITIAL_PURCHASE (see image above)Is this an issue with RevenueCat SDK or the RevenueCat service?Please advise

Hi RevCat team and community  Would love some guidance around LTV calculations in the experiments feature. We’ve been doing price testing of two price points for 2+ months now, and every day we check the experiments feature it is different, wild swings between variant A and B. I would have thought now we have been through 2 monthly renewal cycles we would start to see a trend or more signal, but it is different recommendation each day. Is there a recommended time period to run an experiment? Or someone on the RevCat team that can help us analysis the results or setup our experiment differently? Thanks - love the idea behind the feature - just looking for best way to utilize it. Cheers

I am a beginner at revenuecat, i am experiencing a problem, the stats on dashboard page are not correct, the active subscription count on AppStore connect and revenue cat are not correct.Am i doing something wrong?

Hello.I was testing this service using 3 my app user account.Then I have received 8 messages as 1 order below.There are 3 app_user_ids in the messages.But the original_transaction_ids are same. Why the app_user_id would be different?Are the messages correct? no,created_at,log,1,2021-08-06 11:54:59,"{""event_timestamp_ms"": 1628250897569, ""product_id"": ""*.month6a"", ""period_type"": ""NORMAL"", ""purchased_at_ms"": 1628250893513, ""expiration_at_ms"": 1628251907634, ""environment"": ""SANDBOX"", ""entitlement_id"": null, ""entitlement_ids"": [""Subscriptions""], ""presented_offering_id"": null, ""transaction_id"": ""GPA.****-****-****-54738"", ""original_transaction_id"": ""GPA.****-****-****-54738"", ""is_family_share"": false, ""app_user_id"": ""056b***"", ""aliases"": [""056b***""], ""original_app_user_id"": ""056b***"", ""currency"": ""JPY"", ""price"": 152.901, ""price_in_purchased_currency

There is a way to know if the subscription has expired without doing an operation like Purchases.getPurchaserInfo ()I understand that Purchases.addPurchaserInfoUpdateListener detects when a purchase is made, or whatever but not when a subscription expires.I use Flutter.If you have any advice on how to do it I would be grateful.Thanks

We are working through our integration with Revenue Cat for in-app subscriptions.  We’re planning to use webhooks to keep our database up to date with users’ entitlements.  What happens if we add an entitlement to an existing subscription?  Will the webhooks be called for existing users?  If we update the user status with the rest API, will the new entitlements be reflected in that response? Thanks!!

I’m in the process of writing React-Native components that should display the details of a package. For this reason I am interested in knowing which fields are available on a Package object when received via an offering - so that I can model my data correctly. I have looked through the documentation and searched through community posts, but have not found what I’m looking for. Is it not available or have I just not succeeded in searching properly? I think all developers working with RevenueCat would benefit from having some kind of documentation for the shape of packages, offerings, and entitlements - so that we can code without actually accessing these data points in our projects.

I have an app on both App Store and Google Play which offers a free trial for subscription options (monthly/yearly), or a one-time lifetime in-app-purchase. The subscription options both include a free 3 day trial.For the most part, this works just fine. But some users get very upset when they downloaded the app for free and just want to try it for 3 days, but when they are presented with the paywall where they must choose a subscription in order to start the trial, they realise that they can’t actually try it without having a payment method on their Apple/Google account. Even though these users are very few, they are very loud, blasting very negative 1-star reviews. I of course answer them that this is just how App Store/Google Play works, and that we as developers must follow Apples/Googles requirements. I also added an FAQ on the paywall and website, as well as in the app store description, but it hasn’t helped.As I have understood the App Store/Google Play r

I had noticed this problem in my test app, but since it never showed up after my first try, I didn't give it any thought.Now that I have entered my production app I have noticed that the problem has recurred and therefore I am asking for help to fix it.Explanation of the problem.I state that I have tested the thing with iOS for now.When I try to purchase a renewable subscription, the first time I do it with a new device that has never purchased this subscription, after completing the purchase, the iOS window for purchase is presented to me again. If I proceed with the purchase again after all it goes smoothly. Even all future purchases have no more problems.I would like to understand if I made a mistake in the programming, where, however, I followed the example given by you to the letter, and in fact everything works perfectly after the first time.This can be unpleasant for the user since it can give the impression that he has paid twice and since

As title says, does RevenueCat combine all MRR under the same account to charge a fee when it reaches a limit?

We want to export our receipts from apple so that we can import them to a new provider but revenuecat is not responding to any email and we do not know how to proceed now. Any idea?Thank You

Hello, we are integrating with a third party app that is going to pay us per use of their members, for example, each time a user opens our the app we get paid x dollars.What is the best way of implementing such a system where RevenueCat can account for the revenue?My solution would only account for access: 1. Add a promotional entitlement via REST API to these members (so they get access to the features)Is there any alternative to get the value of the payments back to RevenueCat?

At WWDC 2020, Apple introduced the ability to do local StoreKit testing in Xcode (that is, testing without connecting to App Store servers and without using sandbox accounts). I would like to use that local StoreKit testing to test restoring RevenueCat-enabled purchases after an app re-install.Unfortunately, even though such a restore succeeds when testing on a device using a sandbox account, that restore always fails when performed using local StoreKit testing in Xcode (either on a real device or on the iOS Simulator).My question: does RevenueCat support the restoration of purchases after an app re-install when local StoreKit testing in Xcode is being used to make and subsequently restore the purchases?Here are the steps I performed in the effort to test the restore of purchases using local StoreKit testing.  Note: I have tried these steps both on a real device and in the iOS Simulator, and

Unable to end testing for launching app.

I create two different identifier for a non-consumable product for both android and ios.How can I make the product available to other platform if I purchased it in the other one?

I have an app that has been available in the App Store for sometime.  Many users have made a life time purchase to be ad free.I now wish to convert that payment to a yearly subscription.I have been doing some testing with a prototype app after following the tutorial by Code With Chris.The life time purchase will no longer be an option once I have updated to subscriptionIf a life time purchasers deletes then reinstalls the app after the update they will see the ‘Go Ad Free’ button and the ‘Restore Purchases’ button available to them.Question - I want to understand the behaviour when one of these users taps the ‘Go Ad Free’ button instead of restore.In my testing the App Store response does recognise that the user has already purchased life time Ad Free status and appears to charge them for a subscription.  Although the subscription doesn’t appear in the sandbox recent transactions so maybe there is no charge?  It would not be clear to the use

Curious why there is a 7 day delay on this chart but not on others? 

Hello,I’ve configure a 7 days trial period in subscription in playstore and also an introductory period.getofferings() display price introductory at 0€ for 7 days.The skudetail display "freeTrialPeriod":"P1W". and introductory with the price  "introductoryPricePeriod":"P1M","introductoryPrice":"2,49 €"With info offerings, how can I display on paywall the price of introductory after the trial period ?Must I base my info Paywall on sku details?Thank you in advance. 

I want to check a user account have active subscription from another device which have different user account? Note: I’m using Flutter

In the following dashboard:https://app.revenuecat.com/overview we can see the number of installs.Unfortunately we were not able to figure out how to retrieve this data related to installs.What would be the best way to retrieve the number of installs since the ETL export only contains subscriptions? 

hey folks,we’re facing a bit of a conundrum:On iOS, we offer a 7 day free trial as an introductory offer. However, for some users that come from channel partners we’ve created (iOS 14) offer codes that give users either a 2 week or 1 month free trial. For these offer codes, we’ve set "No, this code will replace the introductory offer”.A few times now, a user who was supposed to use the offer code, instead redeemed the introductory offer 7 day free trial. After they do this, we give them the offer code and when they redeem it, Apple adds the introductory offer 7 day free trial to the 1 month free trial and so they get ~37 day free trial.Is there any way for me to have it change from the 7 day trial to the 1 month free trial instead, instead of going to the 1 week + 1 month?Also, users report that after they redeem the offer code (after initially redeeming the introductory 7 day trial offer), in their Apple ID subscription settings, they see