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How do I grant free access to some users?

J
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I am looking to give all of our company staff a free ‘upgrade’ to our paid plan.

I see in the docs about ‘granting entitlements’, but only users who have paid show up, so can be granted entitlements.  Is there a way to see all app users to grant entitlements to our staff?

Best answer by tina

Hey Justin!

 

There are a few options you can go here, all require some way to get the app user ID to grant the RevenueCat Promotional. 

  • Use RevenueCat’s customer lists to create a custom list with the following filter `First Purchase Date is null`. This will find you customers that have not purchased before. Note that customer lists are refreshed every hour.
  • If you have an email login, you can attach the email as a subscriber attribute to the app user ID. You will be able to search for the customer through their email on the RevenueCat dashboard. Documentation for reference: https://docs.revenuecat.com/docs/subscriber-attributes#reserved-attributes 
  • Some apps expose the app user ID through the settings page for support purposes. This is okay to do as long as other app user IDs cannot be guessable (e.g: no sequential IDs) for security purposes. You would have your staff share the ID they see in the app to gain free access.
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tina
RevenueCat Staff
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  • tina
  • RevenueCat Staff
  • 338 replies
  • Answer
  • July 19, 2021

Hey Justin!

 

There are a few options you can go here, all require some way to get the app user ID to grant the RevenueCat Promotional. 

  • Use RevenueCat’s customer lists to create a custom list with the following filter `First Purchase Date is null`. This will find you customers that have not purchased before. Note that customer lists are refreshed every hour.
  • If you have an email login, you can attach the email as a subscriber attribute to the app user ID. You will be able to search for the customer through their email on the RevenueCat dashboard. Documentation for reference: https://docs.revenuecat.com/docs/subscriber-attributes#reserved-attributes 
  • Some apps expose the app user ID through the settings page for support purposes. This is okay to do as long as other app user IDs cannot be guessable (e.g: no sequential IDs) for security purposes. You would have your staff share the ID they see in the app to gain free access.
K
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  • Kiwi
  • New Member
  • 3 replies
  • November 21, 2021

If you know the App User Id, you can also search for this directly on the Customers page, without having to create a custom list first.

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