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General Questions

Get help with anything related to RevenueCat.

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1581 Posts
J
Jean CHRISTOPHENew Member
asked in General Questions
User has one (google/apple) store account and multiple app accounts

Hey,Currently, I’m experiencing a strange behavior when the user has one google account and logged in on two different devices and also the user has two accounts in my app.When the user is purchasing a subscription on one device this subscription is applied to both accounts of my app.I'm expecting that it should be applied to one of my accounts and the second account shouldn't see this subscription.Can someone help me with it?didn’t find an answer for this issue on the forum =(

2
J
3 years ago
T
Tatiana ProtasovaNew Member
asked in General Questions
Hi! I'm not seeing Stripe-generated purchases in Facebook.

I've setup the Facebook and the Stripe integrations for my Android app, but the fb_mobile_purchase i setup as a target event doesn’t get any events. 

2
T
3 years ago
ryan
RevenueCat Staff
ryanRevenueCat Staff
posted in General Questions
User has multiple subscriptions

Multiple subscriptions? How?Although rare, it's possible for a user to have multiple active subscriptions. On iOS, this could be done by accident if a user has multiple devices using different Apple accounts and purchased on each one. On Android, a user may have tried to upgrade/downgrade a subscription but instead purchased a duplicate. If using RevenueCat to make purchases on Android, you need to specify in the purchasePackage method whether it is an upgrade/downgrade, or else it will be treated like a regular purchase.If neither of the above cases apply, or you see a lot of subscriptions on the same user in RevenueCat, you may have hardcoded an App User ID instead of using a unique identifier for each user. Each subscription is actually associated with a different Apple or Google account, but each one is tied to the same hardcoded App User ID in RevenueCat. In order to separate these users out, you should release an update to your app that clears out the hardcoded App User ID, then 

0
ryan
RevenueCat Staff
3 years ago
tina
RevenueCat Staff
tinaRevenueCat Staff
posted in General Questions
How do I issue a refund?

Refunds are issued differently depending if the subscriber purchased through the App Store or the Play Store.  App StoreApple does not allow developers to issue refunds on behalf of users. Users will need to contact Apple customer support directly for a refund. RevenueCat will automatically detect when a refund has been issued by Apple.If a user requests a refund, you can direct them to the Apple support page: https://support.apple.com/en-us/HT204084 Play StoreThere are multiple ways to refund a customer that purchased through the Play Store:(recommended) Active Android subscriptions may be refunded directly through the RevenueCat dashboard. Click on the respective transaction event on the customer page and hit "Refund" in the upper right. Documentation for reference. Refunds can also be granted programmatically through the RevenueCat REST API. It's also possible to refund users directly through the Google Play console. This is not recommended since RevenueCat cannot track refunds init

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tina
RevenueCat Staff
3 years ago
tina
RevenueCat Staff
tinaRevenueCat Staff
posted in General Questions
Account FAQs

How can I change my plan?You can change your plan at any time from your RevenueCat account plan page. ‍See our Fair Billing Policy for more info about upgrading and downgrading plans. Why don't I see all the premium features for my app after I've upgraded?If you've upgraded your account but don't see the premium features (like charts) for your app, ensure that you are the app owner and not a collaborator. Only the app owner can manage billing. If you've upgraded your account as a collaborator by accident, don't worry - you'll only be billed if you're the owner of a live app so you can simply downgrade back to 'Build' and never be charged. If you were in fact billed by accident, contact us. How can I migrate off of RevenueCat?We hate to see you go, but if you need to migrate off of RevenueCat we'll happily export all of the receipt files we've collected. You should also remove the RevenueCat SDK from your apps to reduce API calls to our servers.

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tina
RevenueCat Staff
3 years ago
tina
RevenueCat Staff
tinaRevenueCat Staff
posted in General Questions
Pricing FAQs

What is MTR?MTR stands for monthly tracked revenue. It's the amount of revenue tracked by RevenueCat (in USD, and before the platform cut) during a one month billing period. This includes paid subscriptions, renewals, and one-time purchases. Why do you base MTR on pre-platform cut revenue?Our goal is to help you take advantage of Apple's and Google's 1-year cut reductions as well as the benefits of moving subscriptions to less costly platforms like Stripe. This ensures we aren't disincentivized from making that happen. 

0
tina
RevenueCat Staff
3 years ago

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