General Questions

Hi, I just released an app with an Experiment (A/B test) to compare two different pricing levels. Before release, I had forgotten to add a Free Trial phase to the subscriptions of test A, so I added them now.App Store Connect seems to have applied the change immediately, because when I open the paywall and press “Continue” and the system purchase appears, I see the trial phase there. But the paywall (I’m using the new paywalls provided by RevenueCat) does not reflect the change (yet), even after restarting the app several times to update the cache.Is there anything I need to do to update the paywall to reflect the addition of the Trial Phase? And if not, how long do changes like this take to be reflected by the RevenueCat paywall?

I want to give a couple of people (testers) free access to the paid subscription features of my app. I see that I can do this with Promotionals, granting an entitlement to an existing customer. However, there are no non-customers listed in my app (which seems reasonable) so I’m supposing I have to get my testers to buy a one month subscription (for example), to get them into revenue cat, then grant them the promotional entitlement. Seems a bit backward but fine if that’s the best way to do it. 

When I submit my iOS app for App Review, they are able to verify a purchase, but when they want to verify an expired purchase, it keeps failing with an error. In return they keep sending me a message about including the in-App Purchase API which I haven’t included in the version they are testing. I was thinking about adding it to a new version but I’m unsure about something. The user makes the initial purchase via RevenueCat and it’s successful. Later on the user wants to check on that purchase because either it’s expired or they want to cancel it, but using the code below, there is an error. Instead of showing an error, I present the in-App Purchase API(example below), and the user cancels/updates a purchase through there, will RevenueCat be notified via the Apple Server to Server notification settings

Hi team,I am a developer, and I use APIs to build the Lite connectors that transfer the data from the source to the data warehouse. Currently, we are unable to build a lite connector for a client of RevenueCat due to an incomplete list of endpoint use cases in the V2 version. Can you give an ETA on when you can finish the complete documentation update? When can you sunset the V1 version and its use cases?It will help us to plan our project.FIY: I am also interested in testing your beta releases. Please let me know if I can help you test your beta features.TIA!

Sorry for my english first.Hello,Im making an android/ios application.It has only consumable(Non-subscriptable) items like 100 gems, 500 gemsAnd i would record it on db, to check user’s in-game item purchasement.But, i cant find a way to validate revenuecat transcation_id in server-side.I’m now sending transaction_id after restore via REST API to my server.But If, the endpoint might be exposed, Hackers can send any id via API and server can’t validate it.Can i know the solution of it.

I have been able to identify previous paid users in the iOS version of my Capacitor App using AppTransaction.shared in a  Capacitor plugin I wrote. It works well. I able to keep my previous paid users free and offer subscriptions to new users only.In Android, I understand one can query past purchases using BillingClient.queryPurchases()? Is it possible using the Revenucat Capacitor Purchase Plugin to access this value with Revenuecat?  Currently I identify new users using Firebase Remote Config and “first_user” date, but this is not always accurate when a user updates their device or deletes the App. 

Hello,We are currently utilizing RevenueCat for payment processing within our Flutter application, and overall, it has been operating smoothly. We've referred to the documentation available at https://www.revenuecat.com/docs/making-purchases for the implementation of the purchase process.However, we have encountered an issue where some iOS users, despite successfully purchasing a subscription, experience a discrepancy in the subscription status. Immediately after the purchase process, the isActive property in entitlements is returned as true, indicating that the billing process has been completed successfully. However, upon restarting the app, we are unable to retrieve the purchase status, and the Customer History only displays "First seen using the app" and "Last opened the app."We suspect that there may be a misalignment in the subscription status between the app's environment and RevenueCat, specifically for iOS users. This issue is occurring in the productio

Hello, I’m new to using RevenueCat. I’m trying to use Paywalls Footer. How to change the background color of the Footer? I mean the “white” color that displayed over the whole footer. I can’t find option for it!

I want to build a subscription management page in my flutter application, where users can see their current plan and can choose to upgrade or downgrade the subscription.What i do not understand is the following scenario:User with id x, logs into my app for this first time and purchases a subscription. On my backend server he will be marked with a subscription with the help of webhooks. Then he logs into another store account(google/apple) then the one used to make the purchase and he logs into the app with the same user x which currently has a sub on my server. He goes to the subscription management page and sees his current plan as active and wants to upgrade to a higher tier plan. From my understanding he will have no problem upgrading to a higher tier plan, but this will not be an upgrade it will be a purchase with the new account. So he will have a subscription active on the first store account for which he still pays and another active on the new store account for

Hi there!Have somebody experienced this? Is there a way around it?What happens is: user is presented with a paywall (through an experiment) user go the iOS settings/subscriptions and then change their subscription, effectively choosing the cheapest option (since they can see all in app purchases there)Is this normal? Is there a way around it, to prevent the user from changing their originally presented offer through the A/B experiment?Thanks!

I would like to use paywall for Flutter.Although I read this description (https://github.com/RevenueCat/purchases-flutter/releases/tag/6.3.0-beta.1), I can not understand how to configure MainActivity.This is my current MainActivity.kt, but I encountered the error: Unresolved reference: revenuecat .package my_personal.appimport com.revenuecat.purchases_flutter.PurchasesFlutterActivity// Paywall Supportclass MainActivity : PurchasesFlutterActivity() {} 

Is it possible to share entitlement between IOS and Android ? I thought it is possible but I could not get EntitlementInfos from CustomerInfo object via same user id. The entitlement surely  shows on dashbord but when I opened my app and saw the logs. it showed empty in the object.. I am woking on sandbox.

My app has a lifetime subscription in-app purchase (for removing ads). I’ve used RevenueCat from the start, 4 months ago, and it worked flawlessly until now, both with regular paid purchases and promo codes. Users redeemed the code in the Play Store and the next time the opened the app the purchase was in their entitlements.A few days ago I found out that nothing happens anymore when a user redeems a promo code. Those kind of purchases are still regularly processed by the Play Store but now they don’t appear in the “overview” section of RevenueCat, and when the app retrieves the customer info (even after trying to restore the purchases, of course) there’s no sign of their existence. Regular purchases still work, apparently.I’ve tested with several users, even from different countries: same outcome.I’m pretty sure that the entitlements obtained with promo codes in the past still work; the problem occurs only with new attempts that have been made last month. The c

In my flutter app i followed this video steps : https://youtu.be/TrkiSZ2mnlo?si=ko6_FyFvwBjl0mAP :I have this elevated button to make the purchase :  ElevatedButton(                      onPressed: () async {                        try{                          await Purchases.purchaseProduct('Zenth_2000_coins');                          debugPrint('Payment success');                        } catch (e){                          debugPrint('Failed : $e');                        }                      },                      child: Text(                        'Buy',                      ),                    ), now when i test and i hit purchase and type my sandbox account password , the apple pay window close and opens again and if i try again and click pur

Does RevenueCat use https when communicating with the backend?In the Export Compliance Information in Apple app store connect, I must provide information about encryption, and https is listed as internal encryption, hence I need to know if RevenueCat SDK is using https.ThanksFredrik

The response time during in-app purchase is very slow. Everytime I try to make a test purchase and click on a package, it take a 4-6 seconds for the bottom sheet to show up, where I can make the purchase. similarly, after the purchase, there is a several seconds ( 5-6 seconds) wait period to get the acknowledgement that the purchase is successful. This is a poor experience for the user. Do others experience the same response time? Is there anything I can to improve the response time?  Thanks in advance for your help. 

The customer history for my user makes no sense. How can events of billing error and expiry come 1 day after the subscription has expired and it wasn’t renewed. 

How to synchronize the subscription status of RevenueCat on my own server

Hello, I configured MagicWeather example (by only changing `appleApiKey` and `ios` bundle name); I also created in-app subscription product in Apple App Store, and configured RevenueCat. Subscription is shown correctly, but it seems transaction never finishes, I am in a loop:  Click on "Change the Weather" opens "paywall" widget with correct price shown, and "terms and conditions" footer. Click on the product item in the list (and I have single product only) will popup iOS username/password screen, "Sign in with Apple ID" After authentication, I can "purchase" chosen product, using iOS "Sandbox" native widget (in my case, clicking "Subscribe" button triggers "Enter password to authorize this transaction") After "purchase" it returns to "paywall" screen, and after few seconds delay it returns back to iOS "purchase product" widget, although I don't click anything. In a loopI also added debug messa

When the user chooses a subscription in my application i want to present also an offer for him to start a free trial if he chooses to. What i want is to start a subscription with free trial or without free trial depending on what the user chooses to.  Is there any way to do this or are free trials introductory offers automatically applied if user is eligible and chooses to subscribe?Would this be possible using introductory offers or promotional offers?

Hi guys So I have a user that opted in for the free trial and has being using the app, however on revenuecat it says that the user will be charged today as the free trial period ended, however the user has not being charged (IOS) does anyone know the reason?

I am testing the purchases of subscriptions for both ios and android and receiving webhook notifications to my backend in order to update the subscription status of a user. Android works really well, every time i purchase a subscription, a renewal process happens or cancel/expiration, the events are received by revenuecat in real time and webhook requests are sent instantly. For IOS however for some reason it has a big lag. For example i renew a subscription directly from the app store, and revenuecat has not received the event not even 5 minutes later. Every time a renewal event occurs it’s delivery time is usually 3-5 minutes later then the purchase date in the request. Also the time window between renewal seem to not correspond with the time set in the appstore settings. For example if i set 5 minutes between renewals, sometimes is 5 minutes sometimes is 10 minutes between two renewals.Has anyone encountered this problem in ios sanbox environemnt? Is it the same for produc

I'm encountering an issue in my React Native app when attempting to downgrade or modify iOS in-app subscription plans. The upgrade process works seamlessly, reflecting changes accurately in the RevenueCat dashboard and customer history. However, when downgrading a plan, although the RevenueCat dashboard captures the change in customer history, the latest downgraded plan doesn't appear in customer information or the RevenueCat sandbox history.

Hello? First, I would like to thank you for your hard work. Thanks to Revenue Cat, we are able to make our payment flow more efficient. Thank you.I am working on synchronizing user subscription statuses using Revenue Cat's SDK and Web Hook. While working, I have some questions regarding the following:During the App's Life Cycle, when CustomerInfo changes, what is the relationship between the timing of this change and the timing when the WebHook event sends a request to the backend server? Is there no guarantee that the request for the WebHook event is sent before the CustomerInfo is updated? If there is no relationship between them, how can we manage the user's subscription status with the database?  Users can purchase products both <1> during the app's life cycle and <2> outside of the app's life cycle, with the latter case being when they can directly change their subscription products. How does Revenue Cat detect subscription-related action

I have my app configured all fine in revenuecat and AppStore Connect. Create a paywall in revenuecat. Create a StoreKit file and its certificate then upload “cer” file to revenueCat… All works perfect both simulator and real device associated with Xcode, I can simulate subscription and it is logged in sandbox transaction history in revenuecat dashboard.The problem is when I upload a beta version to testFlight and beta testers download the app to test it. All of them have sandbox account added in their devices…   same problem for all… a popup alert like I attached… I tried deleting StoreKit file and certificate from project and revenuecat web, but it doesn't work any way… the issue is still the same… any help? Anything I’m doing in a wrong way? :(