Question

Subscriptions are not updated after payment issues.

  • 24 February 2024
  • 1 reply
  • 42 views

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I have been using RevenueCat for 3 years, and there is an issue that is never resolved with subscriptions. The error occurs when a user delays payment; as soon as they make the payment before the subscription is canceled, Google informs that it is paid. However, in RevenueCat, it does not update, blocking the customer. Can someone help me with this?


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1 reply

Userlevel 4
Badge +8

Hi, I can see that you do not have Google Developer Notifications being sent to RevenueCat. As such, there could be a delay in us updating the customer as we may have not received this information from Google yet. Can you please try enabling these and let me know if this fixes this? You can do so following our guide here: https://www.revenuecat.com/docs/platform-resources/server-notifications/google-server-notifications