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Get help with anything related to RevenueCat.

  • 1,579 Posts
  • 3,961 Replies
1579 Posts
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Gokula KrishnaHelper
asked in General Questions
Best way to confirm the payments?

Hi there, I have a question regarding the payment confirmation. I followed the QuickStart for flutter and I have implemented the IAP. I have 3 lifetime products to purchase coins and I have to verify with RevenueCat if my purchase was legit. What would be the best method?  I am following the docs and implement the following logic:if (rcPurchaseSuccess) {  RestAPI.addCoins();}  I’m afraid if a malicious actor calls RestAPI.addCoins(); without any purchases or if something goes wrong with the app connection to my server. It will be problematic scenario. How do I solve that? Is webhooks a good method for confirmation? Or is there a better way? I’m a bit confused since the docs are not clear. Thanks

4
H
2 years ago
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FlyABBNew Member
asked in General Questions
iOS (Live) PurchaseSheet PayUpFront Introductory Offer with higher pricing not showing (all others work)

Dear all,I have come across an issue that I can’t seem to figure out. I have successfully implemented RevenueCat and subscriptions in my iOS app, including checking the eligibility for introductory offers. All works as expected.However, one of my subscriptions is an annual subscription for which I would like to add an introductory payUpFront offer in which the initial price is higher than the recurring price. This to retain and reward users for their ongoing subscription. For example: A one off payment for the first year of $29.99, then recurring at $19.99 per year until cancelled. I have set this up in App Store Connect without issues and the subscription is approved by Apple:Already during my sandbox testing (on device) I noticed that when I tried to purchase this subscription, the native purchase sheet never shows the upfront costs of $29.99 and only shows the recurring $19.99 per year.The issue is not related to its eligibility since I have another subscription alongside it in the

4
cody
RevenueCat Staff
2 years ago
R
REPNew Member
asked in General Questions
Promotional Entitlement Grant: is_sandbox set to false when created in a sandbox environment

Repro Steps:Create a RevenueCat account with a sandbox and non-sandbox environment Create an entitlement in each environment with the identifier of “Membership” in both Navigate to the interactive docs (or you can do this in your own code if you already have it set up) (https://docs.revenuecat.com/reference#basic) Enter your api key for your sandbox environment and pass any user id to create a subscriber https://docs.revenuecat.com/reference#subscribers Try to grant them a promotional grant for that user id, the entitlement identifier of “Membership” and duration of “yearly” https://docs.revenuecat.com/reference#grant-a-promotional-entitlement Returned subscription entitlement shows is_sandbox: false  Returned subscription info (see is_sandbox: false). {"request_date":"2021-12-02T21:52:16Z","request_date_ms":1638481936210,"subscriber":{"entitlements":{"Membership":{"expires_date":"2022-12-02T21:52:15Z","grace_period_expires_date":null,"product_identifier":"rc_promo_Membership_yearly","

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2 years ago
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Carlo SacchettiHelper
asked in General Questions
About "Restore function"

I have done various tests and I would have to ask some questions:1. Is it normal that after subscribing with a Device with an account, if I install the app on another Device that has the same account, I immediately enable the subscription without the need to restore? This way I never use restore.I have not done anything in particular so I think the default value is set which is "Transfer purchases".There is a way to better understand how it works and how you can set the various behaviors because from the doc I have not been able to understand this topic well.In my app there are two simple subscriptions (monthly and yearly) and I have no special needs (there is no login or anything else in the app) so I opted to have RevenueCat create the user's ID automatically.Thanks for your attention

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2 years ago
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IanNew Member
asked in General Questions
Enabling users to sell tickets or their services

Hello, I’m working on an app that will have some subscription elements, but will also allow users to sell goods and services to other users. Would revenue cat be able to do this, or would I need another system for the person to person transactions? Thanks,Ian

2
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2 years ago
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Brian RemingtonNew Member
asked in General Questions
Error with Product Identifiers - iOS

My app works with the subscription and RevenueCat. However I get an error with the following:2021-11-03 07:29:01.912 seed2021[68531:4997387] [Purchases] - WARN: 🍎‼️ Invalid Product Identifiers - (    801,    901) Initially when I had configured RevenueCat, I had two additional products added for iOS for the inApp purchase, and the products added to RevenueCat. Over time I decided to remove these (801,901) from iOS and also from RevenueCat. However, I get this warning that appears RevnueCat still has these cached somewhere and I don’t know how to remove these to get rid of the error.

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cody
RevenueCat Staff
2 years ago
M
Marianna AlpatovaHelper
asked in General Questions
[Unity] [iOS] GetOfferings has no errors, but return empty dictionary on call

Hello! I have an issue with fetching current offerings: callback object is always null2021-10-28 09:32:32.072780+0300 MagicKids[2441:2439627] json = {"offerings":{"all":{}}}However, on app launch (specifically 2 seconds BEFORE GetOfferings() call) I can see normal json with my product in logs (I’m not sure what function is calling this):2021-10-28 09:32:30.328012+0300 MagicKids[2441:2439627] json = {"products":[{"description":"Full access to our app for a 3 month","introPrice":{"periodNumberOfUnits":1,"periodUnit":"WEEK","priceString":"0,00 RUB","price":0,"period":"P1W","cycles":1},"price_string":"2 650,00 RUB","intro_price_period_unit":"WEEK","currency_code":"RUB","title":"3 Month Subscription","price":2650,"identifier":"com.MagicKids.Go.tier5","intro_price":0,"intro_price_period_number_of_units":1,"intro_price_period":"P1W","intro_price_string":"0,00 RUB","discounts":[],"intro_price_cycles":1}]}Also: I’ve checked API key I’ve checked product ID I’ve checked there are no any pending a

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cody
RevenueCat Staff
2 years ago
A
AshNew Member
asked in General Questions
Offerings are empty in production but work fine in sandbox

Went through this list  and followed all the rules. Everything works fine in debug and I am able to make sandbox purchases. But when it comes to production offerings are empty.Any idea why it’s happening or how can I debug the problem?

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cody
RevenueCat Staff
2 years ago
A
appstraderHelper
asked in General Questions
Google Invalid Play Store Credentials - 503 error

I have given it a good 24 hours or more, I have not used revenuecat before or at least never got this far before and I really want this to start working rather than moving to another way of setting up subscriptions.My app will go through the motions and accept the subscription followed by the email to say I have scribed and shortly after its cancelled.This test purchase was cancelled because it was not acknowledged. You should ensure that all purchases are acknowledged so that they are not subject to refunds.Within Android studio every thing looks ok until the last statement where I have a credentials issue with the 503 errorCan anyone assist on this, I have seen posts where revenuecat can look into this issue and I see posts saying they have waited a week and it doesnt work, I want to get this issue resolved can anyone point me in the right direction ?Once I get over this issue I will simply reuse everything I have coded into another app so I really want to get this sorted. I have als

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2 years ago
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peterlovecatNew Member
asked in General Questions
send money back to the user

dear community,is that possible to send money back to the user when he gets some achievement in the flutter app, if yes, could you plz let me know where can i find corresponding document? thank you in advance! peter

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jazmine
RevenueCat Staff
2 years ago
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Natsuru ShiroseNew Member
asked in General Questions
Why Restore is NOT rejected when before purchase?

This issue only occurs in the iOS production environment. (It does not occur in the sandbox)I have confirmed it on iOS 14 and 15. I’m using `Purchases.restoreTransactions()`. （cordova-plugin-purchases 2.3.1）[Log]```15:14:27.024184+0900>>[Purchases] - DEBUG: ℹ️ Force refreshing the receipt to get latest transactions from Apple.15:14:28.693200+0900>>[Purchases] - DEBUG: ℹ️ Loaded receipt from url file:///private/var/mobile/Containers/Data/Application/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX/StoreKit/receipt15:14:28.694566+0900>>[Purchases] - INFO: ℹ️ Parsing receipt15:14:28.696696+0900>>[Purchases] - INFO: ℹ️ Receipt parsed successfully15:14:28.697186+0900>>[Purchases] - DEBUG: ℹ️ Found 0 unsynced attributes for App User ID: $RCAnonymousID:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx15:14:28.703572+0900>>[Purchases] - DEBUG: ℹ️ There are no requests currently running, starting request POST /receipts15:14:28.703855+0900>>[Purchases] - DEBUG: ℹ️ API request starte

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2 years ago
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VeraNew Member
asked in General Questions
Purchase event date and time data source

Hi everyone, I’m wondering what is the data source of purchase event date and time? Is it user device time?  Thanks ahead!

1
ryan
RevenueCat Staff
2 years ago
W
Walter HolohanDedicated Member
asked in General Questions
How to set a default price for a Android in-app product for a non VAT registered company?

I noticed that setting a default price for a in-app product is not inclusive of tax. We are not VAT registered so we dont want to charge tax on our products. Does that mean I still need to set the default price inclusive of tax?For example we sell an in-app product for £39.99, however if I put in £39.99 as the default price, then the price will be £47.99 for the user as Google automatically adds on the 20%. So I presume I need to set the default price to £33.33 which will equate to £39.99. Does this mean that Google will withhold the 20% even though we are not VAT registered? Or will Google give us the full £39.99 and just take their 15% commission?

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cody
RevenueCat Staff
2 years ago
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Oleh TitovNew Member
asked in General Questions
iOS free trial not working, the user is charged immediately

Hello guys,This is my first app with in-app purchase (monthly and annual subscriptions) and first time I use RevenueCat.Platform: iOS, SwiftUI, Xcode 13.1Purchases version: 3.13.0My suggestions:I have successfully setup free trials in App Store Connect, but I did that few days later after connecting App Store and Revenue Cat product and entitlements. I suppose that might be the reason. What is the best way to correct the situation? If this is the case? I have used my device during tests before publishing the app in the App Store and now when I use this device with real app it may “remember” it and thus decide that I’m Not eligible for trial or introductory price. Or the device does not matter and Account ID matters? I used test accounts in App Store connect.Please advise where to start and how to check it properly. I’d appreciate any suggestionsThank you!

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cody
RevenueCat Staff
2 years ago
A
AnhNew Member
asked in General Questions
Best practices for handling non-subscription transactions and refunds

I have one consumable product in my iOS app that doesn’t link to any entitlements as recommended in the docs:If you have non-subscription products, you may or may not want to add them to entitlements depending on your use case. If the product is non-consumable (e.g. lifetime access to "pro" features), you likely want to attach it to an entitlement. However, if it is consumable (e.g. purchase more lives in a game) you likely do not want to add them to an entitlement.Right now I’m using the transaction history to keep track of the purchases and unlock in-app content accordingly. Not sure what’s the best approach for this to correctly handle refunds. 

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jazmine
RevenueCat Staff
2 years ago
A
appstraderHelper
asked in General Questions
No subscriptions but Google says there is...

I am wondering when you have subscriptions and they are on auto renew does the active subscriptions go empty after the first initial subscription?I am testing this in google and the active subscriptions to go empty I believe this would be after the second auto renewal , is this normal ?   activeSubscriptions:  {subscription={expiresDate=Sun Dec 05 14:03:22 GMT 2021}},    activeEntitlements: [],    entitlements: [],    nonSubscriptionTransactions: [],    requestDate: Sun Dec 05 13:56:30 GMT 2021

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A
2 years ago
A
Aurimas FM
asked in General Questions
Grant Entitlement for user with active subscription

Hello,We have a use-case:User is active subscriber on a monthly plan They trigger `redeem` functionality They get 1 month free from their subscription (meaning next month they are not getting billed, however month after that - they are getting billed again)We know that via RevenueCat it’s possible to make if user is not a subscriber. However, would that work for subscriber’s case? If it’s not possible - what would be recommended scenario for implementing this case? We would like to explore possibilities to give not only 1 month free, but also other various durations.We were also thinking of this scenario:User is active subscriber on a monthly plan​​​​​​​ They trigger `redeem` functionality User sees `offer` page with `1 month free + regular monthly` billing They claim the offer User’s previous subscription period ends, their new subscription starts with 1month freeWould that work? Ideally - `entitlements` would make it much easier as we would not need to create any extra offers.Best

1
ryan
RevenueCat Staff
2 years ago
K
KKGNew Member
asked in General Questions
Restoring subscriptions while not re-logging into app account

Hi,I’m developing an app that requires the users to sign in before making purchases (subscriptions).However, as I understand, Apple requires that we add a Restore button that enables restoring purchases without the user having to log into app’s account.My question is about the following case:the user logs in, makes a purchase for some reason, e.g. on a new phone, the user enters the app w/o being logged in, does not log in and restores his purchases, his subscriptions therefore transferred to the id auto-generated for the anonymous user Question 1: if the same user does log in on their Android device, will they be able to access the subscription? Question 2: I understand that if the user logs in on said new iphone device after restoring purchases, the new anonymous id along with the purchases will be merged with the existing id, therefore providing access on Android devices where the users signs in as well. Is that correct?Thank you kindly. :)

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K
2 years ago
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Loredo SolaHelper
asked in General Questions
Does RC handle Stripe refunds for non-renewables?

BACKGROUND: We sell IAP subscriptions and lifetime access to premium content.  We also sell subscriptions and lifetime access through Stripe on out website. Standard stuff works great. No problems. ISSUE: after user bought lifetime access through Stripe, I successfully refunded the purchase using Stripe.  I expected RC would cancel the entitlement but it has not done so after waiting about 1 hour.  No refund is showing in RC console.  The user still has access to the content.  Is this expected behavior?  If so then how can I cancel entitlements after refunds?

1
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2 years ago
lewis42
lewis42Helper
asked in General Questions
I think my experiment is faulty?

https://cln.sh/99ueV6Data has been "coming soon" for 3 days.My guess is that it's because I have two offerings which are the same: https://cln.sh/KlaTpN`pro sub` was what I originally setup before I started experiments`pro sub 2` I setup to test against `pro sub` in my first experiment`pro double` has the same packages as `pro sub`, but I thought that making a new offering id would make it easier to analyse the data

1
lewis42
2 years ago
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libeNew Member
asked in General Questions
Double purchase sheet on first purchase

Hello, I am testing my purchases with a test user and when I do my very first purchase I get presented with two purchase sheet from apple. After I enter the password to confirm the purchase on the first one, a second purchase sheet is shown after. Then I re enter the password a second time an I am able to do the purchase. This happens only on the very first purchase, the following purchases do not show this behaviour. Here’s my traces:2021-11-30 08:47:05.098181+0100 StickerTune[569:24807] [Purchases] - DEBUG: ℹ️ makePurchase2021-11-30 08:47:05.100231+0100 StickerTune[569:24807] [Purchases] - DEBUG: 💰 Purchasing product from package - st_499_1m in Offering st_monthly_yearly2021-11-30 08:47:05.110488+0100 StickerTune[569:24807] [Purchases] - DEBUG: ℹ️ PaymentQueue updatedTransaction: st_499_1m (null) ((null)) (null) - 02021-11-30 08:47:21.310017+0100 StickerTune[569:24807] [Purchases] - DEBUG: ℹ️ applicationDidBecomeActive2021-11-30 08:47:22.494746+0100 StickerTune[569:25165] [tcp] tcp

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tina
RevenueCat Staff
2 years ago
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ChrisHNew Member
asked in General Questions
Remove ads purchase best practices [flutter]

One of the purchase related scenarios for my app is removing ads that are normally displayed right after the app is installed.I was wondering what would be the best way of handling the case where:1) the user installs the app2) the user makes a purchase removing the ads (a non consumable)3) the app is uninstalled4) the user reinstalls the app on the same or a different device.At this stage of my project I do not want to maintain a backend server or use Firebase with a login mechanism etc, and instead I would very much like to rely on the RevenueCat alone.  I have tested the scenario on Android and it appears that since it is recommended that the method that restores transactions should be triggered consciously - by tapping a button for example and not when the app is starting up, the only way I can think of to do this is to display a dialog when the app is started for the very first time and give the user opportunity to restore the purchases (if any were previously made) and once the pu

2
C
2 years ago
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KevActive Member
asked in General Questions
One of the subscriber's App User ID is missing

Recently one user subscribed to our annual plan, however the webhook failed to proceed because the App user ID returned only the RC Anonymous ID ( $RCAnonymousID… ).I have no idea why it happens and not sure what to do next, all I can do is wait for him to contact us. Any advice? FYR, all other users has successfully logged in with the correct App user ID.

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K
2 years ago
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OgaNew Member
asked in General Questions
Using RevenueCat REST APIs for In App Purchases using the Appgyver platform

Hello Everyone,We developed an app using Appgyver Composer Pro that currently doesn’t have In App purchase plugins. I saw  this documentation: https://docs.revenuecat.com/reference#basic  and was wondering if this could work  for adding Zoom meeting links in the app considering Appgyver Composer Pro has capability to integrate REST APIs? Apple will not accept our app becuase we do not have In-app purchase services within the appThank you all for your help!

1
cody
RevenueCat Staff
2 years ago
M
Martin FengeNew Member
asked in General Questions
Problem with NemID verification and mastercard

The users that have NemID verification (security step for online payments in Denmark) for payments with their cards can’t make an in-app-purchase in order to subscribe to the premium content in our app. They get a 403 HTTP error when being redirected to the verification website and when trying to verify. This has so far only happened for users that use Mastercard.What should we do about that? Did we miss something in our payment implementation or should we configure something more on RevenueCat as well? Also, is there a possibility to have multiple web-hook urls? Basically we would like to have one url for the Sandbox account for the development environment and a second url for the production environment. Can this be done? And lastly, can we somehow test this flow (paying with a card with NemID verification) on the test versions of the app and RevenueCat sandbox account. (Otherwise the only way to test this, would be going live with the app, and we obviously don’t want to test the app

1
cody
RevenueCat Staff
2 years ago

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