Dashboard & Tools

I am successfully setting the user’s attributes in my RN app with setAttributes, however, they do not show in the dashboard. I’ve waited over 3+ hours at this point. I’ve put the app in the background, and quit/re-started, but they still do not show in the dashboard. I also invalidatePurchaserInfoCache in our dev environment. What is needed to get this to work?

I’m interested in setting up two introductory offers. First, the user will get 7 days free, then the user will get a discounted first year (e.g. $50), then the user gets charged the full price for the second year (e.g. $100). Pretty sure I can set all this up in Apple and Google. Will RC’s Paywalls handle this with variables? For example, will RC detect if the user is eligible for either/both the intro offers (e.g. a free week and a discounted first year) and display the correct pricing via variables on the paywall? As far as I can see, I don’t see variables that handle different prices for different years. I only see one price. Does RC variables handle this multiple intro offers scenario? Like, using variables, can I get the paywall to say something like “$50 for first year, then $100 per year after that”? Or does RC just display the discounted first year, and it’s up to Apple to display that the second year will go up in price during Apple’s checkout process? 

When designing a RC Paywall, if I use a variable like {{ total_price_and_per_month }} will the dollar sign always be used, or will people in other countries see the price in their currency, with their currency symbol? 

I've followed all the necessary steps to configure my credentials, and they are showing checkmarks for "Permissions to call subscriptions API," "Permissions to call inappproducts API," and "Permissions to call monetization API." However, these checkmarks are not turning blue, indicating full activation. What could be the reason for this issue, and how can I resolve it?Thank you for your help! 

In the documents has been mentioned: Android purchases can be refunded directly through the RevenueCat dashboard. I have performed a sandbox purchase (non-recurring, non-subscription) within the android/flutter app. The purchase was successful and I can see the purchase in RevenueCat dashboard ( customer: $RCAnonymousID:bfe8546d439b47bd849b2235e93f0e59 ) but there is no “refund” button neither in the dashboard overview page nor in the customer profile page. (From the logs:) 💰 Consuming purchase with token phibohcmjclffkpkopkjlbag.AO-J1Ozy9REJrpu5UcdtOteFugJtIsyz1xvq2566sMpGjELrSLh_N1QhoGjE9D82o7yt4qJRVjpbIt4MQm8Ofnmalg6fEBx2zg

Do you plan to bring condensed footer in flutter too?

In subscription retention chart, I found the increase of subscribers count compared to previous month.As you can see the screenshot below, the number of subscribers who continues for 5 months is 4. But the one who continues for 6 months increases to 5. What happened here?I expect the number of subscribers is only decreasing, never increase.Thank you for any help in advance. 

Hi,I'm creating a purchase history in one of my apps, I would like to use the RevenueCat transaction ID to trace the specific transaction to provide customer support.The problem is that this ID is not shown anywhere in the dashboard, not even in the details of individual purchases.How can I view it?

Good afternoon,We are looking into building some reconciliation tools for our team to better understand and ensure that our mobile users are being properly registered into Revenuecat. We want to compare our users in our database and make sure every user has a corresponding Revenuecat record.Currently, we have team members manually running the data export job from Revenuecat and comparing user IDs from a data dump of our database. We are wanting to automate this process.Comparing the v1 and v2 REST API endpoints available, I do not see a good way to get a list of customers that exist in Revenuecat. In v1, I see there’s a customer endpoint that accepts an app_user_id as a route param, but this would require many API calls to loop through every user. And, on v2, the only customer endpoint available only returns web customers, and it’s still based on a customer ID.I would like an endpoint that returns a list of customers that has the following:app user id emailCurrently, that’s all we’re r

Looking for RevenueCat URL to send my mobile app subscribers to their mobile device subscription settings. Where can I find these?

The documentation states what I copied below, but in fact there appears to be no control in the dashboard to remove a promotional entitlement: Removing Promotional Subscriptions​Granted entitlements will automatically be removed after expiration. To remove access to an entitlement early, click the :fa-times-circle: icon next to the Granted Entitlement name.(from this page) The event data for the granting of this entitlement clearly indicates it was a promotional: "price": 0,"price_in_purchased_currency": 0,"product_id": "rc_promo_Premium_lifetime","purchased_at_ms": 1712048102051,"store": "PROMOTIONAL","takehome_percentage": 1,"transaction_id": "07cfd55a01f61543a7e525bcf8bf9950" Please tell me where/how to remove a promotional subscription from a customer.Thank you.

I'm using RevenueCat to track my subscriptions, while using another tool to track non-consumable in-app purchases. The problem is that RevenueCat adds the revenue from non-consumables to the MTR, and this increases my cost with RevenueCat.Is there any way to exclude non-consumables from RevenueCat?

why does the “New Customers” number changes retroactively?Active Subscriptions not increasing...6 may, I see 830 New Customers 7 May, I see 893 New Customerswithout any purchaseApp is live...

Hi, How can I get customers list with filtering by Last Seen App Version? Regards

Any help truly appreciated - a new app has launched today and the dashboard is looking a little strange. All of the figures don’t match, but mainly the New Customers number is 216 and the Active Subscriptions is only 31… any suggestions as to why? TIA

Hi, I an see the 10 latest transactions in the Overview page (https://app.revenuecat.com/overview). How can I see more than 10, and possibly download them in .csv? (via the website or via the API)

what are the definitions of:New Customers Active UserWhere do the Active Trials & Active Subscription numbers add up to 28 in your system as an “active user” v the 409 that your tile shows?? I could use some help on definitions….

hello revenue cat and friends, i’ve been using the RC paywall for the last month and I wanted to make my own custom paywall now and use the footer version to add my own custom scrollview above it.. but the only problem is I cant seem to use the condensed view in React native.Is there any plans on this coming to React native revenue cat customers soon?would love to see condensed option in React native library for revenue cat paywalls :)

Hi, currently I have one default offering, and I wanted to AB test two new offerings but only with non paying users.How can I do so that paying users will see(if they manually open the paywall from settings) the old offering and non-paying users will see one of the two new offerings?I figured out that I can select whom to show particular offering with TARGETING feature, but in Custom Attribution there is no such attribution that helps to determine user’s current subscription plan.

Could someone guide me on how to retrieve the total number of unique users who have subscribed to an offering for all time using RevenueCat? I'm looking for a method either through the SDK or the dashboard to accurately obtain this information. Any insights or examples would be greatly appreciated!

I am trying to integrate RevenueCat in Flutter. While I’m testing on iOS with Paywall provided by purchases_ui_flutter in storekit setting, when I first got the paywall, it showed introdutory offers text and button. But after I subscribed, even if I delete the app and rebuild with xcode, Introductory text and button I set in paywall doesn’t show up anymore. How can I reset these situations? I’m trying to see how it looks with various localizationsThanks in advance.

I was able to get correct contents in Koreanbut in Japanses, revenue paywall element(which I can customizing through paywall section on revenuecat) are not localizied. I’m testing with simulator using storekit in xcode.As you can see on the screenshot I attached, price looks right because it’s coming from apple but contents from revenuecat dones’t seem right.Weird thing is that everything in Korean works correct…..I tested with Hindi but it dones’t work eitherAny suggestion or solution would be appreciated.  Korean version looks right like below  

Hi folks,We launched our first mobile app with subscriptions recently, and I’ve been keeping an eye the RevenueCat summary and reports to see how we’re doing. But I’m a little confused about how MRR is calculated, and which number to use for daily reporting.First, I’ve noticed that the MRR number in “Overview” is lower than the current MRR in the MRR chart. In our case, MRR in Overview is currently 6.5% lower than the latest MRR shown in Charts. Is there a reason these numbers don’t agree?Second, your older docs talk about MRR being calculated over a 28-day period, but the current docs no longer say this, and ARR is described as being MRR * 12. Our numbers in Charts confirm this: MRR = ARR * 12. So is MRR now calculated over a period of 365/12=30.42 days? Or is MRR fixed to a whole number of days (maybe 30?) and ARR is just a bit imprecise?Thanks for clarifying!-Abe

Hello, I'm using Flutter and have connected everything except for StoreKit, but it's not showing up in the production list. Does anyone know why? What could be the reason?

Hi, connected RevenueCat directly with Facebook SDK (previously used Appsflyer), to cut down project’s expenses. After relaunching my campaigns purchase event doesn’t show up in main dashboard. Purchase in my case if Trial Start. Went through the integration part a few times, everything seems to be ok.  What am I missing? Where I should look at first?