Dashboard & Tools

Hello there,I’m attempting to set up a new RevenueCat account, and am unable to get past step 7/8 of the onboarding phase for an existing iOS app with existing consumable IAP and subscription products.After creating my App Store Connect API Team Key (w/ App Manager permissions) and IAP keys, I’m able to upload both of those to the onboarding flow. RevenueCat appears to be able to import my existing products into Step 7 of 8, “Define your products”, where I see my existing products accurately listed.However, when I attempt to advance to the next step of onboarding, I see a “Invalid authorization token.” error at the top of the page.This appears to be coming from the following URL:https://api.revenuecat.com/internal/v1/developers/me/onboarding/projects/{project_id}/apps/{app_id}/setupWhich returns:{    "code": 7224,    "message": "Invalid authorization token."}I have attempted this on multiple browsers (Chrome and Safari) on MacOS, no extensions, and have regenerated keys to no avail. Pl

I'm not sure what to do with this point. When I look at the configuration of my apps, they all have Store Status OK with a green dot. I have set both the APIkey and the entitlementsID in the app and I know they are correct. Running on iOS. I'm testing with an app that I've had on the App Store for quite awhile so I'm sure it's in-app purchase is set up correctly. I've got the P8 key file from App Store Connect set up. I'm still getting this message when I try and run the MagicwWeather app to test. ERROR: 😿‼️ There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). More information: https://rev.cat/why-are-offerings-empty

Hi everyone,We ran a promotion offering fixed-term subscription plans (4, 3, and 2 months). After the promo period ended, RevenueCat reports 100% churn, but we know some users continued as regular monthly subscribers—meaning they changed offer categories.What’s the best way to accurately track real churn and retention for this type of transition?Currently, we’re manually filtering customer lists by status, latest store, and latest offer, but is there a more direct way to analyze this in the charts?Appreciate any insights!Thanks!

Let’s say 1000 users start in November 2024 and 15 of them purchased an annual subscription at $50. Will the reported realized revenue for Month 0 (completed beginning of December) be 15*$50 = $750 or are annual subscriptions prorated and I would be getting $62.50 reported as realized revenue on Month 0?  

am new to revenue cat. am supposed to add play store financial report bucket id. i went to play to get it as described in the documentations but there is no transaction so i can’t the id. what do i do to get the id?

I deleted an app because I had the wrong Identifier. I think I must have left the entitlement and the offering attached because when I go to offerings and look at the packages attached, it’s still there, kind of. It shows up in the list but it’s greyed out and not selectable. I think that somebody at the system level of RevenueCat needs to look at this.

Adding a simple “revenue for today” stat would massively improve revenue cat. I am able to get up to date 28 day revenue, so I don’t see why up to date revenue for today cannot be there. This feature could be a very valuable metric to have for marketing, particularly when you are trying to drive a team around targets.This simple feature would increase the value I can get from revenue cat quite significantly, and it seems ti me it would be an easy to add feature!Most of the time, the “charts” feature is 6 hours out of date, but very often when it says that it can be more like 9-10 hours out of date.

In the customer center cancellation option we offer a promotional offer as a winback after they select a feedback survey response. We have localized every string via Customer Center > Localization but can not work out how to localize the actual CTA button, it does not appear to have an option but I know it can be done as I have seen variations of it.Thanks so much :)

I’ve been seeing a ton of these events come through and they often lead to cancelation and lost revenue. How can I make sure this isn’t due to some misconfiguration in RC or Apple, or my code set up?

We have been using RevenueCat for close to 5 years now, so really would love to know what LTV/paying customer is over that period but the prediction explorer currently limited to 24 months of data.   

As we continue to promote and market our app, we’ve been seeing an increasing number of subscribers, yet the MRR seems to be going down slightly.Our churn rate is low, we’ve had days without any churn, and increasing subscriptions, yet MRR went down We have both monthly and annual offerings Our main market is not based in USD, are exchange rates taken into consideration at any point?We want to clarify this calculation so our marketing and growth team have better tools to make decisions.

So, I am following the recommendation to “Don’t set emails as App User IDs” in:https://www.revenuecat.com/docs/customers/identifying-customers#tips-for-setting-custom-app-user-idsand instead am setting the App User ID to their UID. But this means in my RevenueCat dashboard, the users are identified by strings like “McXAayHL1qVtFLSm74phQAqZNGx1”.Is there a way to follow your recommendation but still display users via their email in the dashboard? 

I’ve seen several postings here saying that failure to save a paywall template is due to not filling out all the fields.  I have checked and double checked and somehow cannot find the missing empty field that is apparently causing the dreaded yellow “There are validation errors that need to be fixed before submitting”.  I attach screen shots of each section.  What am I failing to see?   Thanks so much.

User events in the dashboardWhy is this user and one like it shown with status Expired in the Customers tab in Dashboard? I got a successful renewal event from the conversion, no expiration event was received nor sent according to logs, this is what the user history shows, yet I see these two with the status “expired”  … ?

Went to transfer a subscription and I’m not seeing the button on the dashboard anymore. I checked some other customers and don’t see it there either. Did this get removed? Or is there something about this specific customer that might cause it to not show?

I have an Android app that I created years ago with a non-consumable one-time in-app purchase. In 2024 I converted it to start using RevenueCat. I realized I can see proceeds in the yearly charts for the years I didn’t have RevenueCat, which I assume are users who are still using it and re-established their purchase in the new version of the app.Is there a way to backfill all the missing data, even for those former users who haven’t yet opened the new app, such that the charts will be retroactively correct for revenue or proceeds would be accurate.Perhaps this is documented somewhere but my searches have come up empty.

Hello,We have not launched/ pushed to production yet, but I had regarding the Charts.  We are not seeing any data come through at all from our testing, is this normal in the Sandbox environment? We do see some data come through on the Overview, just nothing in charts.  Any ideas?

RevenueCat portal missing some transactions although transaction are completed and showing in play console.

Permissions to call subscriptions API is checked as validated, but not the other two.I have gone over the configuration for the service account several times, following your documentation instructions, but never the less I’m stuck. I have also waited several days before refreshing the status again, but it’s the same. I simply don’t know what else to do know except reaching out to you.I’m creating an app for Android with package name biz.codepower.echonotes and RevenueCat App ID app4742cd71c6.

Hi, I have 2 packages to offer: Starter, Premium.I have multiple offering that I’d like to display, based on the user sub.Free User will get Offering A, which has Starter Plan or Premium Plan.Starter Users will get Offering B, which has Starter->Premium special offer. I have a few placements in my app, where I want to display the right offering based on the user’s current subscription, but I don’t see any attribute in the Targeting which I can relay on as user entitlement/subscription. What’s the best way to do it, if possible at all?

Hi there, seems like the Payments that are made from the RevenueCat that are shown in the Dashboard are in the UTC timezone, which makes the whole process seemingly annoying as I’ve to check it each time. Is there any way in the account settings where I could change the timezone atleast during development purposes?

I’m trying to design my first paywall and I may have made life a bit too complicated by also having Offer Codes for about a 50% discount on launch.What I can’t see how to do is customise paywall content if the user has an offer code.I’ve setup offers$7.99 for first year (vs $14.99 normal), or $0.99 per month for first 6 months (vs $1.99 normal) Am I obliged in some way to put those reduced figures on the paywall?Or am I overthinking this and I can just ignore the offer code discounts in my paywall pricing? I’m using the Siamese Content paywall template which generates (sample) content such as “Try 7 days for free, then $1.99 for your first month, and just $3.33/mo thereafter.” which I think is rendered from the Play store suggested Try ( sub_offer_duration )) for free, then ( sub_offer_price_2 }) for your first ( sub_offer_duration_2]), and just {{ price_per_period }} thereafter.

I get this error when deleting my products. “There are transactions in the system using this product.”Currently the products are not in any entitlemnts or offerings. I saw in the community that I need to delete sandbox customers, but when I press the delete sandbox customers button, no sandbox customers are deleted.

Hey folks,how is it possible to set up the condensed footer for my iOS app? Im using the Bengal paywall and I can see in den preview settings that there is a possibility to set it up as fullscreen, footer and condensed footer. I can't get it to be the condensed footer version. Do I have to put this into my code? Thanks for any help. Best,George

English (United States), Catalan, and English (Canada) have errors.I’m facing an issue while saving changes to my paywall template in RevenueCat. An error message appears:"English (United States), Catalan, and English (Canada) have errors." I’ve tried the following steps:Clearing cache. Testing in incognito mode.The issue persists. Console log highlights this specific error: An invalid form control with name='localized_strings_by_tier.en_US.gRcPHXRzvt.tier_name' is not focusable.