+5
Why is this user and one like it shown with status Expired in the Customers tab in Dashboard? I got a successful renewal event from the conversion, no expiration event was received nor sent according to logs, this is what the user history shows, yet I see these two with the status “expired” … ?
+6Hi! Could you share the app user ID where you are seeing this and a screenshot of where it says that it is expired so that we may investigate further? If you would rather not share the app user ID publicly, you can also create a private support ticket.
+5Hi! Could you share the app user ID where you are seeing this and a screenshot of where it says that it is expired so that we may investigate further? If you would rather not share the app user ID publicly, you can also create a private support ticket.
Made it ticket … couldn’t attach a screenshot there but shared the app user id.
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