Hello again
I was wondering what are people’s experiences of refunds on the RC dashboards.
I haven’t catered for them in any particular way in my sub-based app.
If I look at Charts>Refund Rate, All Time, Monthly, I can count 6 refund transactions in the 18 months of life of my app. Considering at least a couple were openly malicious from a user, I’d sign with blood for that to be the actual number… But I guess I can investigate further in App Store Connect and Google Play Dev Console!
Secondarily, if a refund is requested in November for say a yearly sub that was bought in September, would this refund retroactively change the stats about September?
Thanks!
Question
Refunds: are they shown reliably on RC dashboards? Do they affect past months' revenue?
+2This post has been closed for comments
+6Hey
If you’re feeling like the refunds you’re seeing in RevenueCat aren’t reflecting actual refunds you’re seeing in the stores, I’d recommend making sure that you have Platform Server Notifications set up for any platforms you’re using. This will help make sure we’re detecting refunds right when they happen.
Regarding the retroactive changes - yes, this is the case! It’s best to think of any charts dealing with revenue as living data, meaning that they could update retroactively based on new information.
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