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Tips & Discussion

Share and explore knowledge and tips relating to RevenueCat and subscriptions.

  • 91 Posts
  • 255 Replies

Important (2)

  • Should I post here or contact RevenueCat Support?

    Article by
    cody
    cody

  • What should I include when asking a question?

    Article by
    cody
    cody
91 Posts
Jacob Eiting
RevenueCat Staff
Jacob EitingRevenueCat Staff
posted in Tips & Discussion
RevenueCat CEO checking in

Hi! I’m Jacob, recovering iOS engineer and CEO of RevenueCat. It’s still a bit mind boggling how many folks are using our little SDK these days, and I’m excited that we have an open community to chat about it. I’d love to hear your product and company feedback. I don’t get to spend nearly enough time with developers using our product day-to-day and would love to hear what direction you think we should take the SDK, the dashboard, and ultimately the company. We are here to help you make more money with your apps, so tell us what you need! P.S. I’m thinking about making an app. Can you still make apps in Objective-C?

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luis-b70ca8New Member
asked in Tips & Discussion
Documentation typo

I did not know where to report this, rather silly, thing. This documentation: https://www.revenuecat.com/docs/tools/customer-center/customer-center-flutter States that we need at least version 8.7.0 Well, the latest release of that package in pub.dev in 8.6.1 at the time of writing and the changelog: https://pub.dev/packages/purchases_ui_flutter/changelog says you introduced the customer center at 8.6.0 Great product guys, thanks!!

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joan-cardona
RevenueCat Staff
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goodbenyaNew Member
asked in Tips & Discussion
Extend time of subscription for user

I would like to provide extra time of the subscription for user.For example service was not able during 2 days and I would like to grand 2 days to user. Is it possible to do with RevenueCat?

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pruppertjrNew Member
asked in Tips & Discussion
Can I create a way to unlock an entitlement outside of an In-App Purchase?

I have an app with an optional subscription for additional features. I have a company that wants to offer these features to it’s employees via a partnership. Basically they will pay a one time fee for 1 year access on behalf of their employees who download the app. On the app store, I can create a promo code that grants a 1 year free trial, but this will auto renew on the individual users Apple ID’s, which is not what I want. It’s not possible to do this with the other subscription option (Non-renewing subscriptions) which I thought would be the ideal solution for this case. Would it be possible to create a section in my app, where the users can enter a custom code which will unlock a certain entitlement? Thank you!

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syed-hamid-cf6ec5New Member
asked in Tips & Discussion
REST API Environment issue

I have setup an API in bubble, which shows environment: sandbox in production as well. How to resolve this issue?

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wes_clark
RevenueCat Staff
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wang-zhilin-617149New Member
asked in Tips & Discussion
Lost a lot of orders, give up RevenueCat

Lost a lot of orders, give up RevenueCat, intend to buy their own server to do order verification, fortunately, there is no user to give bad reviews

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kaitlin
RevenueCat Staff
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alfonso-bricenoNew Member
asked in Tips & Discussion
Unable to Fetch Subscription Products During App Store Review

I’m currently facing an issue with my app during the App Store review process, and I need some guidance. Problem Overview: The App Store Review team has rejected my submission because they encountered an error when attempting to purchase subscriptions. Specifically, the error occurs when the app tries to fetch subscription products from the App Store. Details: The subscriptions are still in a "Pending Approval" state in App Store Connect. When the app calls getProducts() or fetches entitlements, it returns no products, likely because the subscriptions haven’t been approved yet. This leads to an error when the App Review team tries to initiate a purchase. What I’ve Done So Far: Receipt Validation: My server is configured to validate both production and sandbox receipts as per Apple’s guidelines. Testing in the sandbox environment works fine, and the app handles receipts correctly in that context. StoreKit Testing: I’ve included a StoreKit configuration file in my Xcode project to simula

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joan-cardona
RevenueCat Staff
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robert-agaveNew Member
posted in Tips & Discussion
Offerings or products empty

Hi! Just want to share our experience with App Store and app review team not able to fetch products. So we got rejected several times because product prices were not showing up for app review team, while local testing on device and also TestFlight consistently worked ok. So we decided to hardcode our subscription prices and it helped, app got released to App Store. But unfortunately payment wasn’t working, as products were coming still empty. We planned several strategies how to debug it, but I really wanted to give it a time, because a lot of users were posting that it took up to 24 hours for payments to propagate. In our case it took ~72 hours! But it works now! So guys don’t loose hope and just give it a time. P.S. while waiting for payments to propagate, on Approved subscriptions page we fixed typo in our subscription Localization and it turned into waiting for review status. Payments started working as our localization got approved. So not sure at all but maybe it helped payments

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jeffrey_bunn
RevenueCat Staff
tina
RevenueCat Staff
tinaRevenueCat Staff
posted in Tips & Discussion
Accessing transactionIdentifier

If your app is using the native iOS SDK with Swift, you can access the transactionIdentifier field through the transaction object when purchasing the product. You can see more details about this in our 'Making Purchases' docs and RCTransaction object in the iOS SDK. This field is not accessible through RevenueCat's other SDKs, however, can be accessed through webhooks and ETL exports . Typically the information included with PurchaserInfo and EntitlementInfo objects is enough data for most implementations of our SDK. If you're looking for the transactionIdentifier to track consumption of consumable products, consider using RevenueCat's GET /subscribers endpoint instead. You can utilize RevenueCat's unique identifier, id, in the non-subscription object to track consumption of all your consumable products. If there are any additional use cases for utilizing the transactionIdentifier, we'd be happy to share the feedback with our team and/or find another way to help you solve what you're t

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RgrgNew Member
asked in Tips & Discussion
All recent Transactions

Hi RevenueCat community, my favorite view is the “Recent transaction” view on the dashboard. But it only shows the last 10 transactions. I would like to view much more. But I have no idea how to get that “last subscription” sorting e.g. in the customer list. Any idea? Thank you!

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jeffrey_bunn
RevenueCat Staff
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jamshed-khan-6f21feNew Member
posted in Tips & Discussion
App Rejection due 3.1.2 - Business -payment - Subscriptions

Hi dear, i got the same rejection 3.1.2 this is my description about subscription Pulse Healthcare AI – Subscription Plans Pulse Healthcare AI offers two subscription options to unlock premium features: Monthly Plan: Access our premium tools and resources with a monthly renewal. Yearly Plan: Enjoy a discounted rate with an annual subscription. Free Trial and Auto-Renewal Both plans come with a 3-day free trial to experience all premium features at no cost. Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period. You can manage your subscription and turn off auto-renewal in your account settings after purchase. attacted the pricing any body help what change should i do.

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Ryan Glanz
RevenueCat Staff
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quentinhytNew Member
posted in Tips & Discussion
Allow to filter experiment results by country

As of today, if I want to run the same experiment in different countries and have separate data for each country, I have to run it as many time as there is countries. RevenueCat only allows one experiment per project at a time. So of I want to try the same 5 months experiment in 5 countries, it will take 25 months in total. Why not allow to filter a global experiment’s data by country on display?

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jeffrey_bunn
RevenueCat Staff
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collinsNew Member
posted in Tips & Discussion
Request for Optional "No Payment Due Now" Feature

Hey RC, I’d love to request an optional "No payment due now" text with a checkmark (✓) to be placed just above the CTA button in remote paywalls. I prefer to keep using remote paywalls, but adding this would make a huge difference. Anyone else think this could be helpful?

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jeffrey_bunn
RevenueCat Staff
suzen
suzenNewcomer
posted in Tips & Discussion
The Best Methods for Organizing Several Subscription Levels on Various Platforms

Hello Everyone, Right now, I'm developing a mobile app with pricing variations for iOS and Android that offers three different subscription tiers: basic, premium, and pro. We manage our subscriptions and in-app purchases with RevenueCat, and I'm looking for guidance on a few important points. Price parity across platforms: How crucial is it to keep iOS and Android prices the same? Have you discovered that certain pricing schemes perform better on some platforms than others? Upgrades and Downgrades of Tiers: For those of you with several subscription tiers, how do you handle requests from consumers to change their tier mid-cycle? Is it possible to make this changeover go smoothly without confusing users or having an impact on their retention? Providing Regional Pricing: In light of the recent adjustments to exchange rates and localised pricing tactics, how are you handling regional pricing disparities? Does RevenueCat take this into account automatically, or do I have to set it up indiv

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sharif
RevenueCat Staff
suzen
suzenNewcomer
asked in Tips & Discussion
Need Guidance as In what category should I post?

Hello, all! This is my first post after just joining this discussion, so please forgive me and provide kind assistance if I have posted to the wrong subsection! I am new here but a real enthusiast and loving this community so far. I have a background in teaching coding and in education and feel I could help with documentation, at least for starters. As a new member in this forum and wish to share and gain some knowledge. I am looking forward to create my own discussion to resolve my query and gain some knowledge though I have taken part in various discussion which is definitely helped me a lot. Also in what category should be taken depends on what factors? Thank you in advance.

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Michael Fogel
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RouuugeActive Member
asked in Tips & Discussion
Feature request: Allow one Package in Template 7 per Tier

It would be nice if you allowed adding only one package per tier. Use Case:I have two tiers: Offline and Cloud. - Cloud has two packages, subscription monthly and annually. - Offline has only a lifetime package to remove ads.

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sharif
RevenueCat Staff
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nihal-vishwakarma-d015e2New Member
asked in Tips & Discussion
Payment Success via Google Pay UPI but No Customer Info or Synced Customer Info Returned

I’m facing an issue in my React Expo Android app where, after successfully completing a payment via Google Pay UPI, the app is being redirected to an incorrect page, which prevents the purchase-related code from executing. As a result, I’m unable to fetch or log the customerInfo and syncedCustomerInfo objects as expected. Scenario The user selects Google Pay UPI and completes the payment successfully. Instead of being redirected to the correct app screen where the purchase process can be handled, the app is being redirected to a different page(first page). Consequently, the code responsible for processing the purchase (customerInfo and syncedCustomerInfo) is not executed. const handlePurchase = async (packageToPurchase) => { try { alert(packageToPurchase.identifier); const { customerInfo } = await Purchases.purchasePackage(packageToPurchase); alert("Customer Info: " + JSON.stringify(customerInfo, null, 2)); const syncedCustomerInfo = await Purchases.syncPurchases(); alert("Synced Custo

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Michael Fogel
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louis-deveseleer-45db16New Member
posted in Tips & Discussion
Experiment: statistical significance and p-value

We should not draw conclusions from statistically insignificant results and people don’t have an intuitive understanding of statistical significance, so we need to rely on objective numbers such as the p-value, to guide our decisions. I’m personally always surprised by how many users need to join an experiment, for the results to become statistically significant. The p-value can be computed from the numbers displayed on the experiment page, but since everyone should do it, it would be better to include it by default for everyone. Firebase does this in its experiment module:

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QuockerNewcomer
asked in Tips & Discussion
Is there a way to migrate Free and Premium app to subscription model on Android?

Hello, I am currently having one app which is published as two apps - Free and Paid (Premium). I am currently thinking on making it subscription based for Premium. Plan here is to delist Paid version and add in-app to Free, but main concern now, that I would like to give lifetime access to users, who bought Paid previously. Does anybody have idea, how can I identify if user bought Paid in the past? Thanks in advance.

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Michael Fogel
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liam-086215New Member
asked in Tips & Discussion
Creating audiences in RevenueCat - subscribers/expired users

Hi there! I’m having a play around with creating audiences in RevenueCat and hoping someone might be able to provide guidance on how to create the following using the filters available: Users who are nearing the end of their annual subscription (e.g. 28 days before expiry) Users who have downloaded the app but haven’t subscribed Thanks!

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RevenueCat Staff
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jedi_raskNew Member
posted in Tips & Discussion
How to add special subscription plan for 2$ for first N users?

So in my app , first N users must see subscription plan for 2$ and others that are not one of first N users can only buy plan for 8$, can I do it with targeting and some custom attributes?

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jeffrey_bunn
RevenueCat Staff
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gym-ratNew Member
posted in Tips & Discussion
Android Paywalls Experience Update

Still no fix for issue in I think they’re lying to me when they tell me they’ve forwarded it to the team. It’s fine if this isn’t going to be fixed, but why say it will be fixed and lead me on? Poor support experience. Original issue date: May 7th (77 days ago)

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joan-cardona
RevenueCat Staff
0xDEV
0xDEVNew Member
asked in Tips & Discussion
Tracking/Viewing Monthly Earnings from New vs. Existing Customers on RevenueCat

Hello everyone, I was wondering if anyone could share their methods or strategies for monitoring revenue on RevenueCat. Specifically, I'm interested in how to break down monthly earnings between new customers and existing ones. Any advice or insights would be greatly appreciated! Thank you.

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JonghwanActive Member
asked in Tips & Discussion
Google developer

Hello everyone! I received the Service Account Credentials JSON from the Google Developer API and confirmed that permissions to call the subscriptions API, inappproducts API, and monetization API have all been validated. However, below it says in the Monetization Setup on the play store, "Please verify if the topic name has been entered in the correct format, if Google Cloud has been properly configured, and if you have the necessary permissions." Since I am using Korean, I'm not sure if this is the accurate translation. Why does it show like this even though it clearly states that it's validated in Pub/Sub?

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madhuNew Member
asked in Tips & Discussion
Unable to subscribe User with different account

Hello, I have subscribe User-A with account Id - A@gmail.com in 1st device then cancel this subscription and again try to subscribe. this flow is working but when I try to subscribe same User with same account id but in different device then unable to subscribe, it shows item you were attempting to purchase could not be found.Even I am not able to use that account with different user as well.

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Ryan Glanz
RevenueCat Staff

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