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We’re trying to display the duration of a subscription using Swift and the IOS SDK but the locale isn’t honored and the duration is always return in english, e.g. “1 Year” instead of “1 Jahr” for german with “de” locale. Does anyone have the same issue?We’re trying to access the localized duration like so:package.product.subscriptionPeriod?.durationTitle.localizedLowercaseAny tipps?

Can you please explain how the unsubscribe_detected_at field is populated?I have some users who have opted out of auto renewal, but their unsubscribe_detected_at field is null. And some users who don’t have it as null.The only difference I see is that users in the latter group re-subscribed after opting out.

A common issue in my app has been that 1: The customer got charged2: The purchase does not reach RevenueCat3: The customer reaches out to support.4: I ask them to restore purchases and everything is synced correctly. I did read the article here: But it doesn’t contain much details on how to detect the error. I also reached out to support about this issue and got a pretty unhelpful response from support (and did not get any comment on my follow up emails).“Restoring transactions is our recommendation here. Unfortunately Apple and Google's in-app purchase process makes this a necessity. Beyond that, we don't have any general recommendations.…... Are users are complaining about not getting an entitlement after purchasing? Maybe an action item here is to show UI recommending the user to res

When setting up your Play Store service credentials, it can take up to 36hrs+ for your credentials to work properly with the Android Developer API. You will see "Invalid Play Store credentials" errors and be unable to make purchases with RevenueCat until this happens. Any changes to these credentials will also take up to 36hrs+ to fully propagate. If the Google Play Android Developer API has not been us

What is best practice for using Revenuecat Public API keys in Xcode?  Are they 'public enough' to just use in source files?

Hi, I’m new to RevenueCat and I’m in the process of refactoring a piece of code using the ‘allowSharingAppStoreAccount’ function. The documentation says:allowSharingAppStoreAccountDEPRECATEDConfigure behavior through the RevenueCat dashboard instead. I’ve looked everywhere in the dashboard, but can’t find any setting that would seem to relate to this?Also, I’m unsure exactly what this function does: is it for instance in case someone creates several accounts in the app with, say, different email addresses, but has a single App Store account? Thanks to anyone who takes the time to help!

I’m following the supplied examples and was able to list packages and buy one product. Although the process do not reach the end because of a raised error, but the error is very general, and not clear at all. Also it does not have any error code as it was supposed to according to the docs here (https://docs.revenuecat.com/docs/errors#android-errors).My Code:try { const offerings = await Purchases.getOfferings(); if (offerings.current.lifetime !== null) { const currentOffering = offerings.current.lifetime; const { purchaserInfo, productIdentifier } = await Purchases.purchasePackage(currentOffering); if (typeof purchaserInfo.entitlements.active[ENTITLEMENT_ID] !== 'undefined') { console.log("Purchase Success"); } }} catch (e) { if (!e.userCanc

Hey,I’m using react-native-purchases library and found some issue in Xcode logs. Every time initialise my app is initialised I send identifiers using:useEffect(() => { Purchases.collectDeviceIdentifiers()}, [])RevenueCat is returning error and complaining that IDFV cannot be modified. Am I doing something incorrectly? Below I’m also attaching log. Thank you 

Hey,Currently, I’m experiencing a strange behavior when the user has one google account and logged in on two different devices and also the user has two accounts in my app.When the user is purchasing a subscription on one device this subscription is applied to both accounts of my app.I'm expecting that it should be applied to one of my accounts and the second account shouldn't see this subscription.Can someone help me with it?didn’t find an answer for this issue on the forum =(

I've setup the Facebook and the Stripe integrations for my Android app, but the fb_mobile_purchase i setup as a target event doesn’t get any events. 

I’m continuing the discussion from spectrum here:@ryan your docs don’t make any distinction between iOS and Android when it comes to whether the Facebook SDK should be installed, so I assumed it had to be installed on both platforms. If not, that would be a great thing, as the SDK is huge.

Hi, I have the following questionIn your documentation, under the Subscription Status tab, it clearly states that the subscriptions field is a collection (array) that stores Subscription objects within it. And this response I expect from the REST API. But as far as I noticed, making request to API "subscriptions" is an object that stores fields in itself - so it is not a collection. And this can be seen in the "Rest API endpoints" documentation where in the "Get or Create Subscriber" request the example "subscriptions" is just an object instead of a collection. Could you please clarify this inaccuracy for me? Because when I currently make a request to the API in "sandbox" mode, I also get the subscriptions{...} object instead of the subscriptions[...] array.Thanks in advance

Using RevenueCat for Unity, I am receiving json return values from RC in response to GetOfferings, RestorePurchases, etc. They usually come in the form of a PurchaserInfo object. I can’t find any documentation anywhere on the exact details of what is in this object.Specifically the date values look like this:"originalPurchaseDate":1626733276,"latestPurchaseDate":1626733275EDIT: Ohhh, these Ints are just the values shown by the XCode debugger, in C# the object contains dates in DateTime type. I was looking at the raw json data and wondering what those date numbers stood for. Still trying to find in-depth docs for the C# Type PurchaserInfo, what all is in it and how it behaves.What are these integers and how does one make them into a date? Does any documentation exist detailing the return values from RC calls?Thanks!

Background: In my flutter app it is possible for a user to sign out and another user to sign in without restarting the app.  To support this feature the app calls Purchases.init whenever a user logs in.  If the transition is non-sub to sub this works as expected IE the latter user sees their subscription. But this does not work if transition is sub to non-sub.  In this case RC fails to update to non-sub and the non-sub user appears to have a subscription until they restart the app and the sub is gone.Fix: reset all data when Purchase.init is called.

NSInvalidArgumentException *** -[__NSCFConstantString stringByAppendingString:]: nil argument This class of crashes occurs when the Purchases SDK is unable to find certain keys in NSUserDefaults, usually due to clearing NSUserDefaults. The Purchases SDK uses NSUserDefaults to store information. By default, standardUserDefaults are used, but you can configure a different instance of NSUserDefaults. To do this, set the userDefaults parameter in configure:guard let revenueCatUserDefaults = UserDefaults.init(suiteName: "com.myapp.revenuecat") else { fatalError("can't create user defaults for RevenueCat domain")}Purchases.configure(withAPIKey: <your-api-key-here>, appUserID: <the-app-user-ID>, observerMode: <observer-mode>, userDefaults: r

Logs for the Flutter SDK will appear in Xcode and Android Studio rather than in the standard Flutter logs.

If you have an active subscription that should unlock an entitlement but it doesn't, make sure that subscription's product is added to the entitlement in your dashboard.

Check out our new and improved walkthrough guide!  If you're still testing in sandbox, it's most likely a configuration issue that's preventing the products from being retrieved from Apple/Google. Your product identifiers are set in RevenueCat, but the actual products that your users purchase can only be retrieved directly from Apple/Google. Because this communication happens between your app and the stores, RevenueCat doesn't have any visibility into the API requests, however there are some common requirements to go through.iOS and AndroidThe product identifier set in RevenueCat matches exactly with the store You're testing on a physical device and not a simulator

Multiple subscriptions? How?Although rare, it's possible for a user to have multiple active subscriptions. On iOS, this could be done by accident if a user has multiple devices using different Apple accounts and purchased on each one. On Android, a user may have tried to upgrade/downgrade a subscription but instead purchased a duplicate. If using RevenueCat to make purchases on Android, you need to specify in the purchasePackage method whether it is an upgrade/downgrade, or else it will be treated like a regular purchase.If neither of the above cases apply, or you see a lot of subscriptions on the same user in RevenueCat, you may have hardcoded an App User ID instead of using a unique identifier for each user. Each subscription is actually associated with a different Apple or Google account, but each one is tied to the same hardcoded App User ID in RevenueCat. In order to separate these users out, you should release an update to your app that clea

If you feel like a subscription or trial should have expired, but you see that it’s still active, then that subscription is likely in a grace period.For example, this user signed up for a 3-day free trial of the 1-month subscription on May 5, 2020 which should have converted on May 08, 2020. However, the dashboard shows the expiration date as May 24, 2020. This is because Apple applied a 16-day grace period due to some billing issue. Apple will continue attempting to bill the user until they successfully do so or reach the end of the 16-day grace period, at which point the trial will no longer be active.  

If you're receiving an error message "Invalid Play Store credentials" when attempting to make a purchase on Android, it's due to the service credentials that you've added to RevenueCat being invalid: https://docs.revenuecat.com/docs/creating-play-service-credentialsBefore you go and generate new credentials, it's important to know that it can take anywhere from 24-48 hours for Google to propagate your service credential access after they're created.There are a few places to check your configuration. You have followed the configuration steps outlined in RevenueCat’s

This error could be due to a few reasons. Try the following troubleshooting steps:Make sure your device/emulator is completely updated. Try running on device. Sometimes the emulator glitches out and it must be restarted. Overall, testing on device is more reliable. Restart your device/emulator. Make sure you're logged in with a Google account. If you're running on an emulator, make sure it has Google Play installed.

Apple will randomly generate billing errors for auto-renewable subscriptions in sandbox. This is expected behavior; it's part of Apple's sandbox environment so that you can test for the billing error case.

Our charts are in UTC, all other dates in the dashboard (such as customer activity) are in your local timezone.

Refunds are issued differently depending if the subscriber purchased through the App Store or the Play Store.  App StoreApple does not allow developers to issue refunds on behalf of users. Users will need to contact Apple customer support directly for a refund. RevenueCat will automatically detect when a refund has been issued by Apple.If a user requests a refund, you can direct them to the Apple support page: https://support.apple.com/en-us/HT204084 Play StoreThere are multiple ways to refund a customer that purchased through the Play Store:(recommended) Active Android subscriptions may be refunded directly through the RevenueCat dashboard. Click on the respective transaction event on the customer page and hit "Refund" in the upper right.