Get Help

Hello, I am trying to set up a webhook integration with Zapier/Integromat that will send emails to unsubscribed users. These tools work the way you start setting up a webhook and then listen for data from RC. Once it receives call from RC it automaticaly builds a scheme to work with. However, RC test event doesn’t contain email and name attributes. Making it impossible for tools to build a scheme and work with emails and names. Hope this makes sense. Thanks,Jakub

Currently using com.revenuecat.purchases:purchases:4.2.1When a user goes to upgrade a product in the same offering, I’m using UpgradeInfo to do that. new UpgradeInfo(currentProduct,1) //1 = IMMEDIATE_WITH_TIME_PRORATIONBut the user is showing that the upgrade will start at a later date . Am I doing something wrong?  

I have added Flutter SDK and its working fine for iOS I made purchases as well but for Android offering are coming as null

How does the SDK work when there is no cell or wifi?  Which methods will work on device-only, and which ones need connectivity to complete?  Will there be a noticeable delay to the call?   (Is there a doc describing this?)The case is where you want to test for a valid iOS subscription/entitlement, but there is no network available.  Does it work? 

HiWe’re trying to configure a flow where user subscription is strictly bound to their account. In our mobile app we identify users by their personal accouns and provide a way to sign in / sign up and sign out directly in the app. So it’s possible to have a state when there’s no user id.We used Block restores setting (btw, thanks for this update - it’s much simpler now!) and applied the recommended way of identifying users with login/logout mehtods as described here. However with this approach when we register a new user the RevenueCat creates a subscriber with anonymous Original App User ID and then aliases the actual user id and setups App User ID field with it.While this is totally expected according to the

Hi RevCat team and community  Would love some guidance around LTV calculations in the experiments feature. We’ve been doing price testing of two price points for 2+ months now, and every day we check the experiments feature it is different, wild swings between variant A and B. I would have thought now we have been through 2 monthly renewal cycles we would start to see a trend or more signal, but it is different recommendation each day. Is there a recommended time period to run an experiment? Or someone on the RevCat team that can help us analysis the results or setup our experiment differently? Thanks - love the idea behind the feature - just looking for best way to utilize it. Cheers

Hello! How can I consume a purchase via sdk on Android? Thank you

I am a beginner at revenuecat, i am experiencing a problem, the stats on dashboard page are not correct, the active subscription count on AppStore connect and revenue cat are not correct.Am i doing something wrong?

Hello.I was testing this service using 3 my app user account.Then I have received 8 messages as 1 order below.There are 3 app_user_ids in the messages.But the original_transaction_ids are same. Why the app_user_id would be different?Are the messages correct? no,created_at,log,1,2021-08-06 11:54:59,"{""event_timestamp_ms"": 1628250897569, ""product_id"": ""*.month6a"", ""period_type"": ""NORMAL"", ""purchased_at_ms"": 1628250893513, ""expiration_at_ms"": 1628251907634, ""environment"": ""SANDBOX"", ""entitlement_id"": null, ""entitlement_ids"": [""Subscriptions""], ""presented_offering_id"": null, ""transaction_id"": ""GPA.****-****-****-54738"", ""original_transaction_id"": ""GPA.****-****-****-54738"", ""is_family_share"": false, ""app_user_id"": ""056b***"", ""aliases"": [""056b***""], ""original_app_user_id"": ""056b***"", ""currency"": ""JPY"", ""price"": 152.901, ""price_in_purchased_currency

There is a way to know if the subscription has expired without doing an operation like Purchases.getPurchaserInfo ()I understand that Purchases.addPurchaserInfoUpdateListener detects when a purchase is made, or whatever but not when a subscription expires.I use Flutter.If you have any advice on how to do it I would be grateful.Thanks

I can't get a consumable product in the list of products, although information about subscriptions comes without problems - in Google playThe product is active, but it is not in the resulting list :(

We are working through our integration with Revenue Cat for in-app subscriptions.  We’re planning to use webhooks to keep our database up to date with users’ entitlements.  What happens if we add an entitlement to an existing subscription?  Will the webhooks be called for existing users?  If we update the user status with the rest API, will the new entitlements be reflected in that response? Thanks!!

Hello, I have a problem with changing renewal preference of my subscriptions, it was just working yesterday but now it shows that subscription I wanted to changed to is bought and subscription I wanted changed from is set as a new renewal preference.So to explain it more clearly:I have now “subscription_month” want to change to “subscription_year” when I click to buy it it show correctly native android message that you will change from “subscription_month” to “subscription_year”.But when I go to revenuecat I see “Started a subscription of  subscription_year” Changed their renewal preference to  “subscription_month”Don’t know why this happen I checked and it gives correct sku in UpgradeInfo I am taking it from “purchaserInfo.activeSubscriptions[0]”. As I said it was working just yesterday so I have no idea what could have changed.

Hi, I’m confused about what should the webhook type be in the following 2 cases:I canceled my subscription or my subscription expired, then after several months I purchase it again in the app.I realized Gold subscription I previously purchased is not enough so I purchased Platinum subscription in the app while my Gold subscription is active.

Hello,I tried to search for a similar case - couldn’t find anything.My macOS app got rejected for the following reason, as if Revenue cat doesn’t check for the existence of a purchase receipt.We noticed that your app does not check for the existence of a purchase receipt, which can prevent in-app purchases from being correctly processed. Next StepsWe recommend implementing receipt validation to resolve this issue. At a minimum, the app will need to check for the existence of an App Store receipt and exit at launch with a status of 173 if it does not exist. See Validating Mac App Store Receipts for more information. I assume syncing purchases might solve the problem but the documentation says to use this API onl

Hello guys, I’m currently building a landing page and in my backend I want to render a page that lists my current offering’s packages prices. But I can’t seem to get that data or find an endpoint that returns it.What am I missing? Thanks in advance!

Hi There, We are just starting on our RevenueCat journey, so far I have integrated RC with our App and the revenue is starting to roll in, so far so good.Our Business Model demands that we split the Revenue between different Content Creators depending on the location of our Users, this is easy for other countries, but gets pretty fine grained in our own country since we are splitting according to states (cantons in Switzerland). So I have added an attribute to our Users defining the Region they live in.Since we have a monthly payroll for our content creators, I need a chart that tells me which user has spent how much in say the month of July and where they are situated.I can create a customer list putting the most recent purchase between 7.1 and 7.31 but i only see the total amount spent and have no way of knowing how much the User has spent within this time frame.Is there a way to get this data in one table? Is this perhaps

When running an experiment https://docs.revenuecat.com/docs/experiments I can go into a user page and under “Current offering” see in what test group this user is. Could this data be shared to amplitude as well? So that I in amplitude can know what test group a user is in?  

HiI want to implement a Free 3 day Trial period before purchasing.I would like to use “FirstSeen” from purchaserInfo. Documentation means that:“ In the event that the user deletes and reinstalls the app, a new random App User ID will be generated.”But when testing and uninstalling/reinstalling… i always got the same AppUserID and the FirstSeen doesnt change - that would be fine… but the docu says other things. How is it actually? ThanksWalter

I’m in the process of writing React-Native components that should display the details of a package. For this reason I am interested in knowing which fields are available on a Package object when received via an offering - so that I can model my data correctly. I have looked through the documentation and searched through community posts, but have not found what I’m looking for. Is it not available or have I just not succeeded in searching properly? I think all developers working with RevenueCat would benefit from having some kind of documentation for the shape of packages, offerings, and entitlements - so that we can code without actually accessing these data points in our projects.

I have an app on both App Store and Google Play which offers a free trial for subscription options (monthly/yearly), or a one-time lifetime in-app-purchase. The subscription options both include a free 3 day trial.For the most part, this works just fine. But some users get very upset when they downloaded the app for free and just want to try it for 3 days, but when they are presented with the paywall where they must choose a subscription in order to start the trial, they realise that they can’t actually try it without having a payment method on their Apple/Google account. Even though these users are very few, they are very loud, blasting very negative 1-star reviews. I of course answer them that this is just how App Store/Google Play works, and that we as developers must follow Apples/Googles requirements. I also added an FAQ on the paywall and website, as well as in the app store description, but it hasn’t helped.As I have understood the App Store/Google Play r

I had noticed this problem in my test app, but since it never showed up after my first try, I didn't give it any thought.Now that I have entered my production app I have noticed that the problem has recurred and therefore I am asking for help to fix it.Explanation of the problem.I state that I have tested the thing with iOS for now.When I try to purchase a renewable subscription, the first time I do it with a new device that has never purchased this subscription, after completing the purchase, the iOS window for purchase is presented to me again. If I proceed with the purchase again after all it goes smoothly. Even all future purchases have no more problems.I would like to understand if I made a mistake in the programming, where, however, I followed the example given by you to the letter, and in fact everything works perfectly after the first time.This can be unpleasant for the user since it can give the impression that he has paid twice and since

Hello we have tried both options but Trail priod is not working doPurchase = async () =>{try {await

I noticed that when a user bought an IAP (no-consumable) on a macOS device, and then switched to a different Apple account, the new account still had access to pro features. I tried restarting the app and clicking the restore purchases button (which called `Purchases.shared.restoreTransactions`) but they didn’t help. I think the cause is Apple doesn’t refresh receipts for apps when a new account is signed in. I’m wondering if that is expected and what is the best practices to deal with that (ex should we just ignore those cases or there is a method to refresh receipt explicitly (and if that’s the case, should we invoke that method on every launch?)).

Configured an iOS app for observer mode to run alongside our existing iOS storekit implementation.  After two subscription tests in Sandbox, no data appears in RC.  I seem to be missing something, but have followed the docs I find regarding observer mode.  I can see through device settings>app store>sandbox that the subscription test is active and my app behaves as such, so I know the sandbox transactions exist.  Thanks.