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I really like this chart!In particular, as someone with a very new app, I’m enjoying breaking it down by daily cohort, and looking at my conversion rates with a 15-day delay to the current day, to see how each successive cohort did as 14 day trials expire.I had a quick question, how does the pending column work? I noticed that many users will remain in pending past the length of the trial, is this related to my billing grace period, or maybe something to do with payment processing delays? Or are their other factors at play? Just curious, :)

Hello there! I’ve stumbled upon a quite odd behavior while managing permissions of a subscriber. I give promotional entitlements based on some special users and I handle it by checking whether the subscription is expired or not.In the case I’ve observed, after receiving a webhook containing information of a BILLING_ISSUE event, my routine waited for it to expire to check if the subscription was still active, and it wasn’t, so I revoked the promotional entitlement.However, the user latter came to complain, and when I checked their profile on RevenueCat’s dashboard, their subscription was active, but without any events on new subscription or renewals. I immediately returned their promotional entitlement, but I was lost with no information to why they were still active.I’ve used the expiration_at_ms to wait after it to check through the API if the subscription was active. Here is the webhook I received:

Hi,I would like integrate AppClip to my new application but it seems that the StoreKit framework are not supported although officially it’s not. I’m getting an error while I try to fetch offerings only on AppClip.So in my specific case, I just would know if the user logged has a subscription and if yes which is (for my purpose, I want to know if I can unlock content only if the creator of this content is subscribed). Well it works great on the app but not in AppClip unfortunately.I would know if there is a way to do this and if not if it is possible for you, specifically with StoreKit 2 server to get the subscribes plans for a determined user without fetching SKProducts with the native framework like you do currently. Thank you

Why is the Purchases.shared.paymentDiscount function taking so long to complete? The completion is called about 30 sec after the function is called. 

How can i switch my app from test to live mode?

Hello,Currently, we are working on app service with react-native.An error like the log below occurs when loading the in-app purchase list on some ios devices.What should I do? 15:37:49.368647+0900    hihi    [Purchases] - DEBUG: ℹ️ API request completed with status: GET /v1/subscribers/fOpYI3nO3vdfzyonIMQrqOa0QGOmL1L2s23UFo/w5cas8aXtJrhM69P3PtVdlorYqeLeRm5cW5Tcu/BdbqrhXw==/offerings 30415:37:49.370990+0900    hihi    [Purchases] - ERROR: 😿‼️ Unknown error.15:37:49.371349+0900    hihi    [Purchases] - ERROR: 🍎‼️ Error fetching offerings - Error Domain=RCPurchasesErrorDomain Code=0 "Unknown error." UserInfo={readable_error_code=UNKNOWN, NSLocalizedDescription=Unknown error., NSUnderlyingError=0x2829f7180 {Error Domain=RCBackendErrorDomain Code=7117 "Page not found." UserInfo={NSLocalizedDescription=Page not found.}}} 

Hi, I’m trying to keep a everyday history of the user, so I use webhook to determinate when is on trial, optout, billing issue, normal, renew, etc.I’m seeing some events from the future, for example I received an event that is a renewal trial convertion today at 8 PM, when we receive the event we fetch RevenueCat API, and it indicates that the user purchase date is tomorrow at 4 AM. This information is also like that in the webhook event itself:  "event_timestamp_ms": 1633207743275, → Saturday, 2 October 2021 20:49:03.275 "purchased_at_ms": 1633233485000, → Sunday, 3 October 2021 03:58:05 "is_trial_conversion": true, "type": "RENEWAL"The thing is now I’m setting on our internal db that the Saturday, 2 October the user change from trial to normal subscription with a purchase the date Sunday, 3 October.Now I don’t know when the user actually paid or when is a norma

To replicate:Using latest Flutter plugin 3.4.1 and the ‘purchase_tester’ example projectAdd an ElevatedButton that calls canMakePayments() eg replace the ‘UpsellScreen’ build method with this@overrideWidget build(BuildContext context) { return ElevatedButton( onPressed: () async { bool _storeAvailable = false; try { print("Checking availability"); _storeAvailable = await Purchases.canMakePayments(); print("Store available? $_storeAvailable"); //This line never prints } on PlatformException catch (e) { var errorCode = PurchasesErrorHelper.getErrorCode(e); print("Error was $errorCode"); } }, child: Text("Check Store Available"), );}On Android the call never returns (on iOS it works as expected)Expected result:bool returned within a reasonable time (or an exception)Testing i

We have the grace period enabled for subscriptions. With iOS users, if they have a billing issue they enter the grace period but then their subscription gets canceled at the same time.   However, for android, the grace period is working just fine. They enter the grace period without canceling their subscription until the period has ended.  Is there something we need to do differently on iOS? 

Hey,Today, I’ve had a rejection from Apple. My app is already live, and it’s the first update to it. I haven’t touched IAP-releated code since the initial release. Anyway, I tried to reproduce the issue - I couldn’t. I’ve checked both Google Analytics and RevenueCat sandbox, and I didn’t find any trace of the purchase allegedly made by them.I’ve received a general “next step”, namely:When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead. According to RevenueCat docs, it’s something already taken care of. I know it’s probably not RC-related, but I still feel

Hi, I am just finishing my initial setup with RevenueCat and my Flutter app. I believe all is set with the exception of how to handle promotional offers.I have a Free 1 week promotional offer that is setup in App Store Connect for both a Monthly subscription and an Annual subscription. This requires 4 product codes as you have to include the same promotion for both subscription types. So I have two promotional offers, one for the Monthly and the other for the Annual.I have also created two In App purchase keys, one for Monthly and one for Annual.How do I configure the App Store configuration when you can only add 1 Subscription p8 file?Once I get this resolved the documentation on “Implementing iOS subscription offers” does not have details for Flutter developers. What do I do?

Hi, I am getting following error when I try to load the application; E/[Purchases] - ERROR(26785): 😿‼️ Error performing request.E/Purchases(26785): Error fetching subscriber data: Error performing request. Please help.

I have added my self (my main email id that is on my android device) as a licensed tester and also as internal tester. But when I try to make a purchase It shows my actual credit card as payment method instead of Google Test Card. My app is upload as internal testing release at Play Store. What am I doing wrong here? 

Hello, We are experiencing delays on Dashboard data that we have not been having before. For example the “installs”-metric has been quite reqctive to small changes and seems quite real time. Now however it changes on steps of 10 installs and only like once in an hour.  We see from other analytics-solutions that there is constantly installs. Maybe the yesterdays Major outtake is still effecting the reporting?

We noticed some unusual behavior. This seems to happen when there is no clear error and we are unsure if this was intended or not. Consider the following code: [[RCPurchases sharedPurchases] offeringsWithCompletionBlock:^(RCOfferings* offerings, NSError* error){ if (offerings.current) { ... } else if (error) { ... } else { // this branch actually gets executed! ... }}];Both offerings.current and error are nil in some cases. Usually it has something to do with running on iOS simulator or when the IAPs aren’t setup properly (which can be seen in the logs), but the implication in the call is that error will never be nil. Luckily we were able to identify this issue quickly and patch our code with a workaround, but maybe the SDK team might want to revise that behavior. We haven’t tested  if other calls have the same

Anyone had this crash? Fatal Exception: java.lang.IllegalStateException: Reply already submitted       at io.flutter.embedding.engine.dart.DartMessenger$Reply.reply(DartMessenger.java:164)       at io.flutter.plugin.common.MethodChannel$IncomingMethodCallHandler$1.success(MethodChannel.java:238)       at com.revenuecat.purchases_flutter.PurchasesFlutterPlugin$5.onReceived(PurchasesFlutterPlugin.java:584)       at com.revenuecat.purchases.hybridcommon.CommonKt$restoreTransactions$2.invoke(common.kt:187)       at com.revenuecat.purchases.hybridcommon.CommonKt$restoreTransactions$2.invoke(common.kt)       at com.revenuecat.purchases.ListenerConversionsKt$receivePurchaserInfoListener$1.onReceived(listenerConversions.kt:127)       at com.revenuecat.purchases.Purchases$retrievePurchaseInfo$1.invoke(Purchases.kt:846)       at com.revenuecat.purchases.Purchases$retrievePurchaseInfo$1.invoke(Purchases.kt:98)       at com.rev

Hello,As shown in the title, it seems that after moving the app to a new Google account, it is not possible to get the purchase history from RenueCat. After moving the app, is there any action required in RevenueCat? Also, a user made a premium purchase after I moving the app, but it doesn't work properly in premium mode, so she’s going to restore the purchase. However, there is an error message 'There's no purchasing record' because there is no purchase history in RevenueCat. How can I restore her purchasing?Thank you.

I have two iOS products in my app.One I do not want to use any longer so I deleted it from app store connect.Next step is to delete it from the products in my app in revenuecat. So I click “Products”, then select the product from the list and on the bottom of the page I click the big red “Delete product” button.Then press “Confirm” on the “Are you sure?” warning.Result: Product still there….Tried this in Safari and Firefox.Any clues?I think this may also be the cause of the WARN: Could not find SKProduct for ( that I keep getting when I try to test it on my actual device. The products that I have in Revenuecat do not match the products that I have in the app store. I tried re-adding the product to the app store but apple won’t let me do that because I

Hello everyone, I am facing an issue with the flutter SDK that im not sure how long its been happening but I noticed because i needed to trigger an event based on successful subscription. This is working perfectly on IOS, however on Android I get the following message and cant do what I want. SDK is 3.4.5W/BillingHelper( 5733): Couldn't find purchase lists, trying to find single data. The subscription works, but billing helper is returning that and the confirmation never happens. Any ideas?

I am using purchases_flutter: ^3.4.5 and I am getting this error: “We've detected this app uses an unsupported version of Play billing. Please upgrade to Billing Library version 3 or newer to publish this app. Learn More about Billing Library 3.” What version of this package should I use so I can upload a Google package? 

When changing a Stripe subscription the entitlement_ids in the PRODUCT_CHANGE webhook are always null. But all Stripe products are mapped to entitlements.The webhook:{ "api_version": "1.0", "event": { "aliases": [ "uQw121nienNLn6WAMns2abjPMAl2" ], "app_id": "app6e36463a7d", "app_user_id": "uQw121nienNLn6WAMns2abjPMAl2", "country_code": null, "currency": "EUR", "entitlement_id": null, "entitlement_ids": null, "environment": "SANDBOX", "event_timestamp_ms": 1632605983882, "expiration_at_ms": 1635186961000, "id": "061D6082-0653-41F8-ACF0-5575F696B4FA", "is_family_share": false, "new_product_id": "prod_K9as7Q7v8AdiUJ", "offer_code": null, "original_app_user_id": "uQw121nienNLn6WAMns2abjPMAl2", "original_transaction_id": "si_KIGFeHwEFeth5c", "period_type": "NOR

Greetings,is it possible to use a single membership purchased on ios or android in your application on both sides?

This error has been occurring frequently for the last few weeks:There was a problem with the App Store I know that this error can occur and what it means, but between January  and June 2021 this error occurred 0 times. Since July 2021, about 2-3 times per day. We never do test purchases at this frequency, nor can I believe that Apple is so unstable.  Is there a general increase in these error messages or what could explain such a high frequency?

I have implemented webhook for revenuecat  in .net core C#. But for some reason I am getting 400 badrequest with empty response. I am mostly sure that I am not getting the json response in webook through revenuecat for any of the event occurring.I have also added endpoint on revenue cat webhook with authentication. I have tried several time and as I have not way to test this on local machine. I need help from revenue cat team to provide some reference doc with sample implementation just to get proper json response. Below is the code snippet that I am using to get json response from the webhook endpoint added in revenuecat.  var webHookSecret = _configuration[Constants.RevenueCatWebHookSecret];                var headerAuthorization = HttpContext.Request.Headers["Authorization"].ToString();                #region Check authorization                if (webHookSecret == headerAuthorization)                {                    json

Hello! We’re about to release an app using RevenueCat (via the React Native SDK) on iOS. Our app has options for monthly and annual renewing subscriptions, plus a lifetime purchase option. The lifetime option is implemented as a non-consumable purchase in the App Store.The issue we’re having is that once a user has purchased a lifetime subscription in the sandbox, there seems to be no way to ignore that purchase in the future without also ignoring other purchases with the same entitlement. I can manually grant an entitlement for a user, but when I call getPurchaserInfo() in my app, entitlements.active.xyz will contain the sandbox purchase, not the one I granted - the sandbox purchase seems to be taking priority. So either I have to treat sandbox lifetime purchases as valid, or add client code to ignore lifetime purchases made in the sandbox. But if I ignore sandbox purchases, this would seem to have the affect of also ignoring non-sandbox purchases for the same entitlement.