Get Help

Hello, our bills appear to be billed to “Revenue Cat”. Obviously our company name should be shown instead. How can we fix this? we could find no access to billing info. 

Hello, I am currently testing my Revenue Cat integration and have a problem when switching between different users. I use my own user ID, which I send to Revenue Cat after logging into my app using the .login-method. As soon as I make a purchase, however, all existing purchases are transferred to my current user ID and only the current user ID is listed in my sandbox overview. It does not matter whether a logout takes place beforehand or not. Do I have to pay attention to anything else when switching between two users?Thanks in advance.

Hello!I had previously posted a similar question here, but then received clarification to look at the timestamps for each log individually, which cleared up the confusion. I had also double checked and disabled Grace Periods in both the Apple and Google Play dashboards.Now recently we’ve discovered another player who ran into a billing issue, but instead of the trial/membership being cancelled, they entered a grace period and their trial membership was extended by the default 16 days. Here is a view of their Customer Profile:And here is confirmation that the Grace Period is disabled in the Apple dashboard:

Hi, We followed the documentation and created a Promotional Offer with an offer code in App store connect. This offer just extends the trial of our subscription.  https://docs.revenuecat.com/docs/ios-subscription-offers Do the Promotional Code also show up under Discounts in Products? Its not clear how we can allow users to redeem this code? We tried the  Purchases.shared.presentCodeRedemptionSheet() But that seems more related to OFFER CODES as opposed to Promotional Codes? Any pointers appreciated!

Hey guys,We are trying to get the original_transaction_id and transaciton_id after the purchase. However, we are not receiving those information. We want those information to save in our logs once the purchase is done. Also, we want to use those information for our report. Here is what we receive after the purchase. Where there is no transaction_id or original_transaction_id. Can you please suggest how we can get those values after purchase?{    "productIdentifier": "1q_4.99_1m",    "purchaserInfo": {        "activeSubscriptions": [            "1q_6.99_1m"        ],        "allExpirationDates": {            "1q_2.99_1m": "2021-10-08T13:55:03Z",            "1q_49.99_1y": "2021-10-08T13:29:45Z",            "1q_6.99_1m": "2021-10-09T10:44:02Z",            "1q_69.99_1y": "2021-10-08T13:40:03Z"        },        "allExpirationDatesMillis": {            "1q_2.99_1m": 1633701303000,

Hey guys,We are trying to get the original_transaction_id and transaciton_id after the purchase. However, we are not receiving those information. We want those information to save in our logs once the purchase is done. Also, we want to use those information for our report. Here is what we receive after the purchase. Where there is no transaction_id or original_transaction_id. Can you please suggest how we can get those values after purchase?{    "productIdentifier": "1q_4.99_1m",    "purchaserInfo": {        "activeSubscriptions": [            "1q_6.99_1m"        ],        "allExpirationDates": {            "1q_2.99_1m": "2021-10-08T13:55:03Z",            "1q_49.99_1y": "2021-10-08T13:29:45Z",            "1q_6.99_1m": "2021-10-09T10:44:02Z",            "1q_69.99_1y": "2021-10-08T13:40:03Z"        },        "allExpirationDatesMillis": {            "1q_2.99_1m": 1633701303000

Hi,Is there a way to see a sum up of the purchase history of a customer? Like how many renewal until now, when was the initial purchase, and details like that?I know there’s a list of the history, but then it’s hard to tell how many renewal until now, and when was the initial purchase that generated all those renewals and revenue, and so on. Thanks

Hi,I don't quite understand how to read the data in the new chart Subscription Retention. I can’t even compare Subscription Retention with Auto Renew Status (original charts) since the new chart comes with a ‘Product duration’ filter that can’t be removed. I tried several combinations of filters but the results I got were totally different from the old chart. Why can’t I use the new chart without that filter? Also what should I pick for a product that is a yearly subscription and has an introductory price for 6 months? I tried both filters for the Product duration and both results are different from the Auto Renew Status with a simple filter by the product. Thanks.

The docs say the following:Cancellations in Stripe are automatically detected by RevenueCat the same way as subscriptions from the app stores. This means there may be up to a two-hour delay between when the subscription is cancelled in Stripe and when the cancellation is reflected in the RevenueCat backend.I cancelled a subscription with Stripe over two hours ago, and the cancellation hasn’t appeared in RevenueCat. Is this information still accurate? Is there anything I need to do to make this work aside from the connection with Stripe? Do I need to forward webhooks from Stripe to RevenueCat or something aside from the initial receipt creation? Thanks!

Hi, We recently switched RevenueCat account, we also created new subscriptions on AppStore Connect with new ids. But we forgot to do the subscription migration explained here. So both the RevenueCat account and the subscriptions changed.My question is : can a user already subscribed with our old RevenueCat account subscribe again with our new RevenueCat account?We don’t want to do that to our users so we want to make sure that they can’t pay twice for the same subscription.Thank you for your help

Hello,we are just integrated revenue in our staging environment to test with sandbox users (iOS) and we are experiencing some delay in the dashboard. It takes several hours til our users are visible in the customers list of the dashboard. Is this normal? Does it have something to do with the missing forwarding of the apple push notification as described here? We were actually going to do this at a later step, but if it means the data arrives faster..Best regards,Patrick W.

Is it possible to use the RevenueCat SDK with different flavors of the same app?

I am fetching products from revenuecat there is no problem with that I can see product details from console and they are correct from Google Play Console but the problem is that (in only Android) when I try to purchase something I am getting following error:```E/[Purchases] - ERROR( 8481): 🤖‼️ Failed to launch billing intent. DebugMessage: Service connection is disconnected.. ErrorCode: SERVICE_DISCONNECTED.E/[Purchases] - ERROR( 8481): 🤖‼️ BillingWrapper purchases failed to update: DebugMessage: Service connection is disconnected.. ErrorCode: SERVICE_DISCONNECTED.nullE/[Purchases] - ERROR( 8481): 🤖‼️ There was a problem with the Play Store.```Steps I produce: - I configured products on google play console - I connected revenuecat to google play account (it is connected) - enabled pub/sub api - created service accounts and connected them to google play and give permissions for the current app - entered products to r

Today it’s a very bad slow connection to your services from Russia. When I turn on the VPN and select the countries of the EU, then everything becomes normal. Please check.

I tried out all the possible solutions but still stuck in this error. And because of it i can’t to productions. I need help. 

Hello!I have a live iOS application with a monthly and yearly offer unlocking the same functionality. Neither contain introductory offers at the moment, but I would like to create a free 7 day trial for the yearly purchase.Is it enough to simply add the introductory offer in App Store Connect to the yearly IAP or do I need to create a new one with a different ID?Are any modifications needed on the RevenueCat dashboard?Could existing users be affected in any way?

This Is our first Time working with this tool. We are close to the release. How can we get the purchases made with the last tool? Is it possible to lose the previous subscriptions of our clients?

Hey there, I was wondering what the best way to keep track of (have a unique id) non-subscription purchases is, that is usable both in frontends, and in webhooks. When accessing purchaser info after making a transaction in javascript, it gives a `revenueCatId` for each transaction, and no transaction id. However the webhooks only return `id` and `transaction_id`, with the former seeming to be related to the webhook event, and none of these ids matching each other. Because of this we have no way of knowing if an event from a webhook is the same transaction as is in someone’s app. Is there any way of getting a unique id for a transaction everywhere?

I am beginner using RevenueCat.  I am a developer of iOS and Android Apps. I found this great video to help me learn about integrating RC with iOS: Does anyone know of a similar one for Android - preferably Java but Kotlin would be ok too.

Hey guys, I get a problem with stripe integration. We have multiples mobile apps and so we have one account with many apps on revenueCat. We did first setup the stripe integration (https://docs.revenuecat.com/v3.0/docs/stripe) for one of our app. Now we want to setup this stripe integration for other apps the stripe integration is account wide rather than app per app and we have 1 stripe account per app.To resume, I have multiple stripe account and 1 revenueCat account. Is it possible to setup multiple stripe integration account on revenueCat (one per app)?Thanks for your time guys,

We are looking to take advantage of RevenueCat’s ability to publish a more extensive set of analytics purchase events by way of one of the analytics integrations that are available.Ideally we would like Revenue Cat to publish the full history of events upon enabling the integration but I can’t see any references that indicates this would happen in the docs.So the question is will it automatically backfill the events for prior purchases? If not, what is the recommended way to achieve this?

Hey,I can see in my app (iOS) that users who become premium users (subscribers) and then claim for a refund, they still considered to have isActive true in their entitlement. To check that - When I start the app (in the appDelegate), I use the PurchasesDelegate to check what the current status of the user when he enters the app:if purchaserInfo.entitlements[Constants.entitlementID]?.isActive == true { // USER IS PREMIUM} else { // USER IS NOT PREMIUM }Hence, I assume that if a user asked for a refund he will no longer be entitled to be active, but I can see that users are still getting isActive true. What am I doing wrong? Is anyone else encountered that?Or, is there other if statement that I can do which is more accurate? Thanks!

Hi,I’ve been seeing a lot of errors in my analytics where no product is returned fromPurchases.shared.productsalthough the provided string identifier is valid. I’ve double checked everything, the product identifier, the app name, the code and RevenueCat’s config as well.This doesn’t happen all the times, since some of our clients are still able to buy the product. Could someone point me towards a possible explanation? Thanks for reading! Sofia

When I use the purchase restore method on ios 15, an error is returned and I cannot recover.It can be used on ios14 without any problem.Do you need any special treatment?I'm using cordova.I always use it.thank you very much.

Hello!I’m trying to add support for “App Store Promotions” so that one of my in-app purchases can be shown in App Store search results. Apple asks us to make sure our app “supports the SKPaymentTransactionObserver method to process this transaction.”I would like to confirm that by setting up RevenueCat on initialization of the app, that I support this.Can someone please confirm either that I am good to go to turn on this promotional IAP, or guide me in the additional code I need to add to my app to support this? Thank you!