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How to troubleshoot Android "something went wrong on our end. please try again."

  • 17 February 2022
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A customer of ours is encountering the error shown below in our React Native app on Android. It seems that from my research, this message is coming from Google’s subscription service. How do we troubleshoot?

 

Best answer by tina

Hey @Bakesy 

It’s difficult to troubleshoot here since this message are coming from Google directly and not from RevenueCat. For context, RevenueCat does not control any modals within the app, they come directly from the app store themselves. The customer should ensure that they have a stable internet connection and reach out to Google Support directly if they’re still experiencing issues purchasing the product. 

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tina
RevenueCat Staff
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  • RevenueCat Staff
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  • February 25, 2022

Hey @Bakesy 

It’s difficult to troubleshoot here since this message are coming from Google directly and not from RevenueCat. For context, RevenueCat does not control any modals within the app, they come directly from the app store themselves. The customer should ensure that they have a stable internet connection and reach out to Google Support directly if they’re still experiencing issues purchasing the product. 


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