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A customer of ours is encountering the error shown below in our React Native app on Android. It seems that from my research, this message is coming from Google’s subscription service. How do we troubleshoot?

 

Hey @Bakesy 

It’s difficult to troubleshoot here since this message are coming from Google directly and not from RevenueCat. For context, RevenueCat does not control any modals within the app, they come directly from the app store themselves. The customer should ensure that they have a stable internet connection and reach out to Google Support directly if they’re still experiencing issues purchasing the product. 


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