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4000 Posts
Jeroen Wolff
Jeroen WolffNew Member
asked in General Questions
lots of $RCAnonymousID's

Hi, if I understand the docs wel, we must do as soon as possible when the app starts do a Purchases.setup()And then when we have our own UID (after logging into our backend) we do a Purchases.logIn(our_ID)But when a user is logging out en back in again, another $RCAnonymousID is created and stored on the RC backend. That can add up and genereate a lot of unused $RCAnonymousID’s...or do I something wrong? logging;start the app for the first time.====> APP didMount(): after Purchases.setup(), getAppUserID:  $RCAnonymousID:5cf2ccddfeb64208aca7e1c8a58ab9abhere we do in the app a login into our own backend and recieve our UID for this customer====> RC LOGIN: before Purchases.logIn(id), getAppUserID:  $RCAnonymousID:5cf2ccddfeb64208aca7e1c8a58ab9ab====> RC LOGIN: after Purchases.logIn(id), getAppUserID:  615de0706b15db0ea9eb1555logged in customer goes to the paywall and purchase====> RC PAYWALL: before Purchases.getOfferings(), getAppUserID:  615de0706b15db0ea9eb1555====> RC P

3
Jeroen Wolff
2 years ago
L
LauroNew Member
asked in SDKs
SyncPurchases trigger webhook?

Hi,I need to know if when I use Purchases.syncPurchases();and there is some to sync, a webhook is triggered?e.g. I have some users that used old App, that didn’t use RevenueCat or my own API, but the user update the App and now he can’t access the app because I’m using RevenueCat and controlling the status by server side, but Google or Apple knows that the user is a subscriber.in this case, if I use the sync method and when Revenue update a trigger will fired? Or I need to use the Rest API to know?obs. I’m using Flutter for the Apps.

1
sharif
RevenueCat Staff
2 years ago
K
klutzNew Member
asked in General Questions
Moving paid app model to subscription model

I have been tasked with the above conversion for an existing iOS and Android paid app. Everything is set up in the Rev Cat, App Store and Google Play Store for one annual subscription with 1 week free. My first obstacle is my iOS app is in Objective C and I’m a stranger to Swift (which is used in the excellent walkthrough videos I have found as well as the demo app). I was wondering if any of you had had this issue and, if so, how you approached the problem?Did you bridge Swift view controllers to start up your app or work on translating into Obj C?Thanks in advance.

1
sharif
RevenueCat Staff
2 years ago
O
owenzhaoNew Member
posted in SDKs
SwiftUI Preview Doesn't Work With Revenue Cat

When my app ran, everything was fine. But with SwiftUI Preview, Revenue Cat can’t run. As it relied on the instance of `AppDelegate`, there is no `AppDelegate` in SwiftUI Preview.```Purchases.configure(withAPIKey: "api key")```Is there a way to set `Purchases.configure(withAPIKey: "api key")` in SwiftUI Preview? Currently I had to comment code so the preview could work.

2
M
2 years ago
A
AyhanNew Member
asked in SDKs
All products return incorrect prices on iOS

Hello, Apple updated app store prices in Turkey on December 8.For example: The option of 8.99 Turkish Lira (Tier 1) increased to 16.99(Tier 1) Turkish Lira.I see updated prices in the App Store Connect Panel. There's no problem here. BUT IN MY APP, THE PRICES ARE OLD.  coin_100 - SkuDetails: {"productId":"coin_100","type":"inapp","title":"100 x Coin (x)","name":"100 x Coin","price":"₺8,99","price_amount_micros":8990000,"price_currency_code":"TRY","description":"100 x Coin is defined in the account", 

2
A
2 years ago
rivers cuomo
rivers cuomoHelper
asked in General Questions
Cross-platform products

Do I create different products for Google Play Store and App Store? (for example, weezma_ANDROID and weezma_IOS). Or just one product for both platforms? (weezma).

1
rivers cuomo
2 years ago
J
Jimmy WrightNew Member
posted in SDKs
Thanks RevenueCat, iOS App Approved for sale using In-App Purchases !!!

Just wanted to give a shout out to the Revenue Cat team.  @ 3:19 p.m. today Apple Review made first in-app purchase of my auto-renewing subscription and @ 3:24 p.m. I received email welcoming me to the App Store from Apple.I actually expected a lot more testing of the In-App purchase portion of the app because I know I spent a lot of time testing it and making last minute changes.  But who am I to complain.Of course I got some rejections along the way for Rating, and Safety Guidelines but the In-App purchases flow went flawlessly thanks to the great staff Revenue Cat has assembled.I think back to my previous company where I did receipt validation locally (couldn’t afford a server backend staff) and thought it was crazy that every developer had to do this decryption validation of receipt.  Even crazier was the verbose language you had to put on your paywall in a vertically challenged render space.  I believe we got rejected six days in a row just for the wording on the paywall and the l

0
J
2 years ago
A
AyhanNew Member
asked in SDKs
App Store Connect Consumable Products Prices Does not Match TesFlight and Sandbox prices

 My test environments: Running XCode(Sandbox) and TestFlight. PRICES THAT LOOK WRONG  I Have 9 consumable products. Prices I choose in                            Prices that the app store connect            =>      appear in panel                                                my app__________________                 ____________________________________16.99 TRY(TİER 1)                => But my on the application screen 8.99 TRY 34.99 TRY(TİER 2)                =>  But my on the application screen 18.99 TRY 49.99 TRY(TİER 3)                => But my on the application screen 27.99 TRY 119.99 TRY(TİER 7)              => But my on the application screen 64.99 TRY 279.99 TRY(TİER 17)            => But my on the application screen 159.99 TRY 829.99 TRY(TİER 49)            => But my on the application screen 459.99 TRY  Note: 1- Purchase works successfully. It's just the wrong price.2-) There is no problem with Google Play Store prices.3-) My app is not in publish mode,

2
A
2 years ago
C
ChrisKingWebDevNew Member
posted in General Questions
PI-Hole Blocking all traffic

Hi team. Today I was trying to check my dashboard and all of the API calls were failing. I was also unable to load any info in the app. I was able to trace the problem to my pi hole blocking all of the requests. I’ve had the pi hole installed for a while, so this is a new development. Either they’ve added Revenue Cat to their block list, or the APIs changed to something that gets blocked by them. I’ve already added an exception, so I’m set, but I wanted to let the team know in case you wanted to investigate.

3
H
2 years ago
A
Adriano CarrijoNew Member
asked in SDKs
How to Get an Apple product from a SKU using react native?

My API get a list of my products (from my server) and display it on app. I'm using revenuecat only to do the subscription.The problem is that, for each country with his own currency, I need to display the right price, it means, my server doesn't know what is the users country to provide the correct price from Apple.There is a way on Revenuecat for me send the SKU and get the price based on the user's country?

2
A
2 years ago
A
AlexHelper
asked in SDKs
iOS payment sheet prompted twice

In the sandbox environment, when I call Purchases.purchaseProduct or Purchases.purchasePackage (my product is auto-renewable), the payment sheet pops up for confirmation as expected. After I entered my credentials and pressed confirm, the payment sheet shows up again. I have to reenter my credential to confirm the purchase. This happens if the user does not have any subscriptions initially. Another big issue related to this is when the subscription expires, I cannot make a purchase to the same subscription because the payment sheet doesn’t show up at all, and the SDK console says it will not process because the purchase/transaction is a duplicate. TIA!

1
A
2 years ago
S
StasNew Member
asked in SDKs
How do I structure offetings when users can subscribe to user-generated content?

Hi!I have a social app for which I want to implement something like Twitter’s super-follows. Basically the flow goes like this:User A can apply via email for eligibility for super-follows. We manually set user A’s metadata to reflect that they can now be super-followed. When user B tries to super-follow user A, they have to buy a subscription to user A’s paywalled posts. As long as user B’s subscription is active, they can view user A’s posts. User B can buy an unlimited number of super-follow subscriptions to other users’ posts.Does this make sense? Can this be implemented via RevenueCat?I’m adding images of how this looks for Twitter for reference:Subscription screen Subscriptions screen in settings (note the custom text for that particular super-follow of the user)

3
ryan
RevenueCat Staff
2 years ago
rivers cuomo
rivers cuomoHelper
asked in General Questions
Why are purchase requests for my recently added items returning empty?

All of the products I created before today are found with this request:await Purchases.getProducts(["white"], type: PurchaseType.inapp);But the requests for the products I added today, say “blue”, are returning empty.I set them up the same way in the Google Play Console: I use the same identifiers in revenuecat.Is there sometimes a delay in availability for new products? There was no delay in the past when I added products.

1
rivers cuomo
2 years ago
E
EliNew Member
posted in SDKs
Rate Limit on Subscriptions (Team Subscription)

We are trying to support teams under a single subscription. The logic for checking is if anyone has a subscription then we give everyone in the team access to the premium version of the app.i.e.await Promise.all( [...memberIDs].map(async (memberID) => { const res = await fetch(`${baseUrl}/${memberID}`, options); const json = await res.json(); if (Object.keys(json.subscriber?.entitlements).length > 0) { hasSubscription = true; } }), ).catch((e) => { console.error('RevenueCat error: ', e); });But this isn’t working for some users mysteriously. I am wondering if revenuecat has a rate limit around how often a user can ping the server to check subscription status. I don’t see anything about this in the docs. Does anyone know if there is a better way to handle teams or if revenuecat does have a rate limit?

2
E
2 years ago
J
Jake ShelleyNew Member
asked in Dashboard & Tools
How to handle cancellation, then quick uncancellation?

Hello! In the documentation, you mention that the cancellation webhook may be delayed up to 2 hours, but the rest of the webhooks typically deliver within 5-60 seconds.Let’s say that a user cancels a subscription, but then reenables it before the cancellation webhook gets sent. In that case, what types of webhooks would I get and in what order would they be in?e.g.would a cancel → resub result in a renewal → cancellation? Or does RC not send the Renewal, since as far is it knows the sub is still active?  

2
J
2 years ago
L
lertsekNew Member
asked in Dashboard & Tools
How to calculate churn from the transaction data in S3?

The documentation includes sample queries for revenue, active trials, and active subscriptions but there are no sample query for churn. How to determine churn as shown in charts? And how to determine the active subscriptions per day that shows a deduction when a user unsubscribes?

1
tina
RevenueCat Staff
2 years ago
E
Eren ÇelikNew Member
asked in SDKs
How to detect a purchase cancellation?

Hi, how can i detect the iTunes pop-up cancel button clicked ? Is there any delegation methods or someting? 

1
ryan
RevenueCat Staff
2 years ago
Marc Palmer
Marc PalmerMember
asked in SDKs
iOS StoreKit testing, expiring doesn't seem to work (but refunds doe), log error...

Hi,I’m StoreKit testing and subbing to my monthly or annual products works. Refunds also work. Switching between monthly and annual also works but… cancelling does not. I never seem to see willRenew == false., I do sometimes see this in the logs: 2021-12-19 18:29:19.582279+0000 Captionista Debug[85027:961458] [Purchases] - ERROR: The data object identifier couldn't be found on the receipt.2021-12-19 18:29:19.582382+0000 Captionista Debug[85027:961458] [Purchases] - WARN: /Users/marc/Library/Developer/Xcode/DerivedData/Captionista-dhlqkvltvxzowycfexhqwsaswlxg/SourcePackages/checkouts/purchases-ios/PurchasesCoreSwift/LocalReceiptParsing/ReceiptParser.swift-receiptHasTransactions(receiptData:): Could not parse receipt, conservatively returning trueAny ideas?Basically I can’t verify that cancellation clears the entitlement.isActive as it stays true when I cancel — no matter what time scale I use e.g. monthly sub with 1 month = 30 seconds.If I restart the app after waiting, the entitlemen

1
tina
RevenueCat Staff
2 years ago
S
ShervinNew Member
asked in Dashboard & Tools
How to determine the date from 13 digit number timestamp from customer data

We exported all our customer data from the revenue cat customer tab. However under the sections first_seen_at, first_purchase, trial_start_at, etc it lists 13 digit numbers such as 1638562638000. How would we go about converting these timestamps into the date of the day?

1
tina
RevenueCat Staff
2 years ago
A
amsdamsgramDedicated Member
asked in Third-Party Integrations
Send product it to Adjust

Hi, We would like to know in Adjust which subscription the user has taken from the moment it starts a trial period. For now, we can try to guess it once the user has converted based on the revenue associated but it is not precise and if the user doesn’t convert, we have no way to know which subscription it was.Is there a way to identify the subscription clearly with every RC event sent to Adjust? Thank you for your help.

2
A
2 years ago
G
Gonenc MeteNew Member
asked in SDKs
Some products return incorrect prices on iOS

Hey,I currently have 20 products live on the App Store for my app that fetch the correct prices from the App Store Connect. However, I’m currently working on a new build and on sandbox mode some of the products consistently return incorrect prices. These can be $0 or an older price I set for the same product. I’ve attached an example. I’ve double checked that at the time of purchase the correct productID, locale and currency is being requested. Has anyone run into this issue before? Greatly appreciate any and all feedback. Gonenc

2
G
2 years ago
S
Stephen HeapsHelper
asked in General Questions
Invalid Product Identifiers

Hey,We are currently receiving an error fetching Offerings with the RevenueCat SDK on iOS (SDK Version - 3.13.0).From searching and reading the ‘Why are offerings or products empty?’ support document, we have confirmed we are seemingly matching all of the requirements:We have agreed to the latest App Store Paid agreement in App Store Connect. We have created a In-App Purchase Subscription in App Store Connect that is a 1-month auto-renewing subscription. This In-App Purchase Subscription status is marked as ‘Ready to Submit’ in App Store Connect. We have a matching Product created within RevenueCat, and have verified it’s identifier matches the Product ID in App Store Connect. Within RevenueCat, the Product is associated with the correct Entitlement, and the only Offering we have contains 1 Package with this Product. We are not using a StoreKit Configuration file. We have enabled the In-App Purchase capability in the Xcode project settings. We are testing on device.After requesting the

1
S
2 years ago
A
AkashNew Member
asked in General Questions
"transferred_to" app id is anonymous in Transfer webhook event

Transfer event is triggered on the webhook on restoring purchase. But sometimes, in the “transferred_to” field, only the revenue cat initiated anonymous id is sent and the user id initiated by my app is missing. I have checked that the user id is being initiated before restore purchases is called to revenue cat sdk. Without the user id that the app has assigned, there is no way to transfer the purchase on my backend and the webhook fails to give the desired result.  Example Event id - “997383F7-913F-4C2F-9987-91E78A514C05” in sandbox environment.  Also, is there a way to hit call revenue cat API from the app to get the Transfer event details, as the webhook may be delayed and the backend needs to change the access level immediately. 

6
ryan
RevenueCat Staff
2 years ago
T
TobyHelper
asked in SDKs
SDK call straight after cancellation webhook still showing entitlement

The current setup we’ve got is:We receive a webhook from RevenueCat letting us know subscriber info has changed (e.g. setup or cancelled a subscription) We call the RevenueCat Node SDK to get the up to date entitlements for that specific user We update our database with this new information We currently have one entitlement. My understanding is that when we get a cancellation webhook request through, when we call out to the RevenueCat SDK, this should return an empty list of null. For some reason, when we call this after cancellation, it’s returning a list containing the entitlement that’s just been cancelled. Can anyone help me to understand why this is happening? This flow seems to work fine for setting up a subscription, but not for cancelling one.Note: This is testing in Sandbox and this is the case for both EXPIRATION and CANCELLATION events

1
T
2 years ago
D
Dan TamasMember
asked in General Questions
Stripe billing error but finally charged - RC cancelled the subscription

Hello,We have a case where Stripe had a billing error, but after a few retries it managed to charge, however the RC customer panel shows contradictory information: the history reports as cancelled due to the billing error but the entitlements say it will renew.Stripe reports that the subscription will renew. So what is the truth here? 😅   

2
D
2 years ago

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