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Discussion and help from anything related to RevenueCat.

4016 Posts
N
Neybox DigitalMember
asked in SDKs
Invalid subscription information in didReceiveUpdated purchaserInfo delegate

Hello,We would like to report an issue we are facing with the RevenueCat framework.We are implementing the delegate to receive subscription status changes, as it’s recommended in the documentation: https://docs.revenuecat.com/docs/purchaserinfo#listening-for-purchaser-info-updatesQuite often, this delegate is called with invalid subscription information. For example, here is one callback from today, December 13th -- the app wasn’t launched since friday, and instead of fetching the new subscription status (which should be “expired”), it returned an active subscription from December 10th:delegate update info: <PurchaserInfo originalApplicationVersion: 1.0, latestExpirationDate: 2021-12-10 16:04:57 +0000 activeEntitlements: {    PremiumAccess =     {        billingIssueDetectedAt = null;        expiresDate = “2021-12-10 16:04:57 +0000";        isActive = Yes;        isSandbox = Yes;        latestPurchaseDate = “2021-12-10 16:01:57 +0000”;        originalPurchaseDate = “2021-12-06 16:39

804
ryan
RevenueCat Staff
2 years ago
S
Sami AlmalkiNew Member
asked in SDKs
60 warnings after installing RevenueCat

I just installed RevenueCat via CocoaPods, but after I build/run my app (iOS/macOS), I got 60 warnings for each target. PODS:  - Purchases (3.13.1)  - PurchasesCoreSwift (3.13.1)TARGETS:  - macOS (11.0)  - iOS (15.0)Xcode:  - Version 13.0macOS:  - macOS Big Sur (Version 11.5.2) 

402
S
2 years ago
A
aumioNew Member
asked in Dashboard & Tools
AB experiment favoring variants with actual renewal data?

Hi there, we’ve been running an experiment with two different annual prices for over a month now:Variation A: $12/mth and $50/year Variation B: $12/mth and $60/yearWe noticed the following behavior:The test has always been close, but slightly favoring Variation B for the first 4 weeks Then after the first month was over and the first set of monthly subscriptions were renewing / churning the test completely shifted towards favoring Variation ASo now we are wondering what happened and whether we’d need to wait for 11 months more and once the annual subscriptions start to renew, the picture would look completely different again.How confident can we be that these results are reliable and we should get rid of Variant B now?Also is it possible to get some more insights into the breakdown of the collected data for the tests? Since those tests are very important and the prediction model is somewhat of a black box, it would be very nice to see how many monthly vs annual subscriptions were start

1393
tina
RevenueCat Staff
2 years ago
D
DK2000New Member
asked in SDKs
Subscription not being updated despite user opening app

Hi, RevenueCat is working well for almost all of my users. There is a user where the subscription is not being updated in the RevenueCat system despite the user frequently opening the app. An example user is l6eLj1tGiTZfNUVA who started their subscription 2021-11-05 10:11 AM.  The Google Play console shows they been rebilling every month since 2021-11-03 and was last billed on 2022-01-03 however this isn’t shown in RevenueCat so I have to manually check with GPLAY and extend his subscription each time. I checked and this user last opened the app at the start of 2022 so is missing the December billing event, they are also using the most recent version of the app which includes the RevenueCat Cordova plugin. Any help would be appreciated 🙏

1391
ryan
RevenueCat Staff
2 years ago
R
Retrocube
asked in Third-Party Integrations
GetOfferings callback not called

Hello we are using Unity plugin and “GetOfferings” callback not get called in UnityEditor.

1325
K
2 years ago
J
JoshuaNew Member
asked in General Questions
Does Android have subscription groups?

For IOS, we can create a subscription group with multiple products. For example, say we have a group with two products: Premium Monthly and Premium Yearly. The subscription group makes sure that the user can only have one at a time. Changing from one to another is a crossgrade.How is this supposed to be done with Android? I couldn’t find anything in the Google play console for subscription groups.Is it a correct assumption that if the user purchased Premium Monthly product, they cannot switch to Premium Yearly product in Android account since there is no such thing as subscription groups? They can only cancel their product?And does this mean that we would have to create a screen in our Android app to handle the situation if the user wanted to change from monthly to yearly? My app is react native. Is the functionality to do this in the react native purchases library or should I be using the RevenueCat’s API?

6873
A
2 years ago
M
mcfarljwNew Member
posted in General Questions
Minor issues with the Android docs

I’m not sure the best place to send feedback regarding the docs, but I’ve been following along and implementing the various SDK’s and noticed a few things that might need to be fixed. https://docs.revenuecat.com/docs/user-ids#provide-app-user-id-after-configuration@NotNull should be changed to @NonNull https://docs.revenuecat.com/docs/configuring-sdk#initializationv6.4.1 doesn’t seem to take a PurchaseConfiguration.Builder instead:Purchases.configure(this, "mykey");​​ It’s been a fairly smooth sailing following the docs and getting things implemented otherwise. If there is a better place to post feedback about the docs let me know.

381
cody
RevenueCat Staff
2 years ago
M
Manish PrakharanNew Member
asked in SDKs
Legacy Public API Key is not visible

Legacy Public API Key is not visible in project settings section under API Keys I created four projects and Legacy Public API Key is visible in only one of my projectand is not visible in the remaining three.i attached the pic below the location for Legacy Public API Key Please help me!!  

1451
tina
RevenueCat Staff
2 years ago
Steph
StephHelper
asked in SDKs
User who canceled subscription can't restore purchase

We are using Flutter and have an Android user who paid for a monthly subscription Dec 9th and canceled, but their subscription should be active until Jan 9th. They were trying to restore their purchase several times but it seems like restoring just hangs after waiting up to 2 minutes. The success/failure toasts that normally appear don’t seem to be triggering for them. Other Android users have been able to restore their purchase successfully.Are there any known issues for when users have canceled but are in an active subscription state? Pasted our restore purchase code & attached a screenshot of our user’s Google Play subscription screen. Future<bool> restorePurchase(BuildContext context) async { final PurchasesErrorCode? code = await requestToRestorePurchases(); if (code == null) { triggerToast(context: context, text: 'Purchase restored!'); triggerHeavyHaptic(); return true; } else { triggerToast( context: context, text: 'Could not restore existing subs

1562
Steph
2 years ago
K
krsjNew Member
asked in SDKs
Force end free trial and subscribe

We are building an iOS subscription based app where a user can:Access feature X with no active subscription Access features X & Y with active free trial Access features X, Y & Z with active subscriptionThe features are content based so it might be that the user goes through all content of feature X and Y earlier than the free trial ends and in order to access the following “Z” the user would have to either wait for the trial to convert to a subscription or force end the free trial and subscribe. Question is if there is a way and how to achieve this “force end trial and subscribe” logic. Thank you

981
ryan
RevenueCat Staff
2 years ago
P
philcMember
asked in General Questions
Is data collected and stored even if no subscription is purchased?

I want to make a simple and reassuring statement about data/privacy in my app’s help screen and I’m wondering if data storage is the same regardless of whether a subscription is purchased or not. Is RevenueCat still collecting and storing data for a user who has not purchased a subscription?Thanks.

672
P
2 years ago
Marc Palmer
Marc PalmerMember
asked in SDKs
I don't understand RCPackageType

Hi,I’m developing on iOS and using StoreKit testing right now. I’m getting my offerings + packages from the RC API no problem now.However, the `packagetType` is `PackageType.custom`. I don’t understand where the package type is set or whether it should be automatic. The docs here list values for the type such as `ANNUAL`:https://docs.revenuecat.com/docs/displaying-products...but there’s nowhere to configure these in RC that I can find. So… presumably it is meant to be working this out from the App Store products… but isn’t because I’m using StoreKit?Either way, this seems very confusing.

984
cody
RevenueCat Staff
2 years ago
A
appstraderHelper
asked in General Questions
Subscriptions valid for one device not 100 devices on one subscription ?

I have worked for businesses where all their employees use the same google play account to install apps, how can you setup a subscription so one subscription allows one device rather than pay once and use the same app on 100 devices ?Im sure this question must have been asked before so I’m hoping this can be done.Many thanks

2886
A
2 years ago
Andy
RevenueCat Staff
AndyRevenueCat Staff
posted in SDKs
How to fix `"Couldn't IRGen expression"`

After installing the framework by using Carthage with XCFrameworks, some developers have run into an issue when debugging. The issue is that when using `po` to print objects, an error saying `Couldn’t IRGen expression` gets returned. The underlying issue has to do with the way that LLDB stores and looks up debug symbols, which get tied to the machine that originally built the framework.  More information on the issue can be found in the following articles: https://steipete.com/posts/couldnt-irgen-expression/ https://darjeelingsteve.com/articles/Resolving-LLDB-%22Couldn't-IRGen-Expression%22-Errors-When-Building-XCFrameworks-Using-Carthage.htmlThankfully, this can easily be worked around:One solution is to pass --no-use-binaries to Carthage (making the overall command carthage update purchases-ios --use-xcframeworks --no-use-binaries, so that the machine that builds the framework is the same one that’s used to debug, thus solving the issue. However, this might not be useful to everyone,

3150
Andy
RevenueCat Staff
2 years ago
D
DevsportsHelper
asked in Third-Party Integrations
No receiving 'RENEWAL' webhook event

Hi, I have purchased a sandbox subscription in app which is renewing every 5 minutes via Google Play Store. I am receiving the ‘INITIAL_PURCHASE’ and ‘CANCELLATION’ events but never the ‘RENEWAL’ event. Looking at the webhook logs this is also reflecting this. I can also receive test events. Any help would be much appreciated,Thanks

1181
D
2 years ago
G
GermanVelibekovHouzzNew Member
asked in SDKs
Release pre-built .xcframework: why dSYMs are separated?

Hello,We’re using Carthage to consume Purchase.xcframework. It’s possible to download the pre-built xcframework within the release as described here. However, your prebuilt xcframework doesn’t contain dSYMs inside. I downloaded xcframework.zip from GitHub and discovered all the dSYMs outside .xcframework itself, in the separate folder. The RevenueCat official iOS SDK Installation guide suggests to run the carthage update with `--no-use-binaries` option which triggers a local build of xcframework. BTW this also might cause a problem such in my case where I don’t have swiftlint installed and getting this error on build:```Adding homebrew bin folder to PATH (/usr/local/bin)error: SwiftLint not installed in /usr/local/bin, download from https://github.com/realm/SwiftLintCommand PhaseScriptExecution emitted errors but did not return a nonzero exit code to indicate failure``` Question:Why not to contain dSYMs inside release pre-built `.xcframework`? Thus, we can run just `carthage update --n

7855
Andy
RevenueCat Staff
2 years ago
Jeroen Wolff
Jeroen WolffNew Member
asked in General Questions
lots of $RCAnonymousID's

Hi, if I understand the docs wel, we must do as soon as possible when the app starts do a Purchases.setup()And then when we have our own UID (after logging into our backend) we do a Purchases.logIn(our_ID)But when a user is logging out en back in again, another $RCAnonymousID is created and stored on the RC backend. That can add up and genereate a lot of unused $RCAnonymousID’s...or do I something wrong? logging;start the app for the first time.====> APP didMount(): after Purchases.setup(), getAppUserID:  $RCAnonymousID:5cf2ccddfeb64208aca7e1c8a58ab9abhere we do in the app a login into our own backend and recieve our UID for this customer====> RC LOGIN: before Purchases.logIn(id), getAppUserID:  $RCAnonymousID:5cf2ccddfeb64208aca7e1c8a58ab9ab====> RC LOGIN: after Purchases.logIn(id), getAppUserID:  615de0706b15db0ea9eb1555logged in customer goes to the paywall and purchase====> RC PAYWALL: before Purchases.getOfferings(), getAppUserID:  615de0706b15db0ea9eb1555====> RC P

3473
Jeroen Wolff
2 years ago
L
LauroNew Member
asked in SDKs
SyncPurchases trigger webhook?

Hi,I need to know if when I use Purchases.syncPurchases();and there is some to sync, a webhook is triggered?e.g. I have some users that used old App, that didn’t use RevenueCat or my own API, but the user update the App and now he can’t access the app because I’m using RevenueCat and controlling the status by server side, but Google or Apple knows that the user is a subscriber.in this case, if I use the sync method and when Revenue update a trigger will fired? Or I need to use the Rest API to know?obs. I’m using Flutter for the Apps.

1371
sharif
RevenueCat Staff
2 years ago
K
klutzNew Member
asked in General Questions
Moving paid app model to subscription model

I have been tasked with the above conversion for an existing iOS and Android paid app. Everything is set up in the Rev Cat, App Store and Google Play Store for one annual subscription with 1 week free. My first obstacle is my iOS app is in Objective C and I’m a stranger to Swift (which is used in the excellent walkthrough videos I have found as well as the demo app). I was wondering if any of you had had this issue and, if so, how you approached the problem?Did you bridge Swift view controllers to start up your app or work on translating into Obj C?Thanks in advance.

2421
sharif
RevenueCat Staff
2 years ago
O
owenzhaoNew Member
posted in SDKs
SwiftUI Preview Doesn't Work With Revenue Cat

When my app ran, everything was fine. But with SwiftUI Preview, Revenue Cat can’t run. As it relied on the instance of `AppDelegate`, there is no `AppDelegate` in SwiftUI Preview.```Purchases.configure(withAPIKey: "api key")```Is there a way to set `Purchases.configure(withAPIKey: "api key")` in SwiftUI Preview? Currently I had to comment code so the preview could work.

872
M
2 years ago
A
AyhanNew Member
asked in SDKs
All products return incorrect prices on iOS

Hello, Apple updated app store prices in Turkey on December 8.For example: The option of 8.99 Turkish Lira (Tier 1) increased to 16.99(Tier 1) Turkish Lira.I see updated prices in the App Store Connect Panel. There's no problem here. BUT IN MY APP, THE PRICES ARE OLD.  coin_100 - SkuDetails: {"productId":"coin_100","type":"inapp","title":"100 x Coin (x)","name":"100 x Coin","price":"₺8,99","price_amount_micros":8990000,"price_currency_code":"TRY","description":"100 x Coin is defined in the account", 

1412
A
2 years ago
rivers cuomo
rivers cuomoHelper
asked in General Questions
Cross-platform products

Do I create different products for Google Play Store and App Store? (for example, weezma_ANDROID and weezma_IOS). Or just one product for both platforms? (weezma).

1641
rivers cuomo
2 years ago
J
Jimmy WrightNew Member
posted in SDKs
Thanks RevenueCat, iOS App Approved for sale using In-App Purchases !!!

Just wanted to give a shout out to the Revenue Cat team.  @ 3:19 p.m. today Apple Review made first in-app purchase of my auto-renewing subscription and @ 3:24 p.m. I received email welcoming me to the App Store from Apple.I actually expected a lot more testing of the In-App purchase portion of the app because I know I spent a lot of time testing it and making last minute changes.  But who am I to complain.Of course I got some rejections along the way for Rating, and Safety Guidelines but the In-App purchases flow went flawlessly thanks to the great staff Revenue Cat has assembled.I think back to my previous company where I did receipt validation locally (couldn’t afford a server backend staff) and thought it was crazy that every developer had to do this decryption validation of receipt.  Even crazier was the verbose language you had to put on your paywall in a vertically challenged render space.  I believe we got rejected six days in a row just for the wording on the paywall and the l

880
J
2 years ago
A
AyhanNew Member
asked in SDKs
App Store Connect Consumable Products Prices Does not Match TesFlight and Sandbox prices

 My test environments: Running XCode(Sandbox) and TestFlight. PRICES THAT LOOK WRONG  I Have 9 consumable products. Prices I choose in                            Prices that the app store connect            =>      appear in panel                                                my app__________________                 ____________________________________16.99 TRY(TİER 1)                => But my on the application screen 8.99 TRY 34.99 TRY(TİER 2)                =>  But my on the application screen 18.99 TRY 49.99 TRY(TİER 3)                => But my on the application screen 27.99 TRY 119.99 TRY(TİER 7)              => But my on the application screen 64.99 TRY 279.99 TRY(TİER 17)            => But my on the application screen 159.99 TRY 829.99 TRY(TİER 49)            => But my on the application screen 459.99 TRY  Note: 1- Purchase works successfully. It's just the wrong price.2-) There is no problem with Google Play Store prices.3-) My app is not in publish mode,

2182
A
2 years ago
C
ChrisKingWebDevNew Member
posted in General Questions
PI-Hole Blocking all traffic

Hi team. Today I was trying to check my dashboard and all of the API calls were failing. I was also unable to load any info in the app. I was able to trace the problem to my pi hole blocking all of the requests. I’ve had the pi hole installed for a while, so this is a new development. Either they’ve added Revenue Cat to their block list, or the APIs changed to something that gets blocked by them. I’ve already added an exception, so I’m set, but I wanted to let the team know in case you wanted to investigate.

3353
H
2 years ago

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