Get Help

I have a Mixpanel event that tracks anytime a user has selected a plan and then presses the button to apply that plan or purchase it. The numbers for those events are much higher than the numbers I’m seeing in RC. Why would this be?I’m guessing it could be from when users cancel the action after they get their native UI element popping up to actually make the purchase. If this is the case, can I track that cancel event somehow? Or can I track the actual purchase event from that native UI element? Additionally, if this is the case, what would be an acceptable/expected rate of users backing out from this screen? I want to be sure that there isn’t something else happening here.

I am trying to use invoices api for my iOS app to verify payments.It’s unclear to me if the invoices api is in beta or not due to seemingly conflicting information.In the RevenueCat Documentation “RevenueCat Billing … currently in beta”: ​​​​In the API V2 Documentation In the above screenshot we don’t see any warning for beta use. Is this api get request reliable for production use to verify how many invoices have been processed by a given customer? If yes, how long until after the payment is processed do the invoices updates (minutes/hours/days?). Also what is the lifetime of invoices. Do they never expire?  Thanks 

is there any way to check if the user already took the trial? I want to know this information to stop showing the ad for the trial because already took it one time

Hi. I'm still evaluating whether to use RevenueCat. I have a use case where I verify the subscription status of some user in my server. The REST API v2 docs mention fetch_token in the param. Is that required or is app_user_id sufficient on its own? It says fetch_token is the app store receipt file for iOS in API v1 docs but how do I get that in flutter SDK? Thanks!

Hello!I wonder what the best way is to show a discount to a user after they have canceled their subscription. I want to show a different paywall to the user. I am using the Capacitor Plugin and a custom paywall.Is there a good guide on this topic?Ist the preferred way to use the new targeting feature?Kind Regards,Marius

I am already using revenuecat with Google Play for one app. Now I am going to release a second one that also has inapp products.Do I need do create a second service account in Google Play? (https://docs.revenuecat.com/docs/creating-play-service-credentials 2.) 2. Create Service AccountNext we need to create a service account. This is done from the Google API Console. 2a. Select Create Service Account Or can I use the one I created for my first app also for the second one?There is no guidance whatsoever if you have several apps and the whole pricess seems very complicated at first glance. I don’t want to break anything in my actively selling app.

Sorry new here, can where i can get a Order form? 

Here is a Paywall I created on the RevenueCat Paywall system. Then I created a localization string in my Xcode project: I also created other localization string, but in the app, only the “Full access just for ...” part not translate. Did I do some part wrong?  In the simulator, as you can see other contents has been localized, except for the “full access ..” line. 

Hi,I am looking to implement a PaywallFooterViewController is my UIKit based app. However I am unsure about a few things. I have the FooterView presenting over the top of a view, but the space above the FooterView is dimmed black and obscures the view behind it. How do I change it so the view isn’t black?And when I pull down on the FooterView to dismiss it, is there a way I can run a block of code that will dimiss the view behind it as well? Many thanks!Dan

Can RevenueCat track if a user has used up a consumable product? Let say a user bought a pack of 100 tokens and the user has used up 50 tokens already, can RevenueCat track that or it should be handled in my own Backend?

Do you plan to bring condensed footer in flutter too?

In subscription retention chart, I found the increase of subscribers count compared to previous month.As you can see the screenshot below, the number of subscribers who continues for 5 months is 4. But the one who continues for 6 months increases to 5. What happened here?I expect the number of subscribers is only decreasing, never increase.Thank you for any help in advance. 

@kaitlin  This is the second post related to the same issue: This time, I’m a 1000% sure there is an issue on the RevenueCat part of the integration.I did tests and when RevenueCat sends an event to MixPanel or update my users profile in MixPanel it also changes the User’s location to its servers location: Ashburn, Virginia, USA.The support team has not been able to help me fix it yet and that’s why I’m here again, to try to reach more people from RevenueCat’s team to help me escalate this.To all RevenueCat users, please if your source of truth is MixPanel and you need to know where are your users from, I suggest you to review correctly the information, compare your events location vs the user’s location in MixPanel, if they are different and the user’s location is Ashburn Virginia USA, I request you help me bump this post.Thanks all in advance. 

I have added RevenueCat follow the guide with SPM in my project. But when I `import Purchases’, I got No such module 'Purchases' error.Follow this link to set up API keys in project.https://www.revenuecat.com/docs/platform-resources/apple-platform-resources/swiftui-helpers  

We are using the RevenueCat Paywall feature and have populated the `Package details for an introductory offer` field thusly: `First month free, then {{ price_per_period }}`We have waited 24 hours to ensure propagation from Apple. We have used brand new Apple accounts for testing.We have completely removed the app from testing devices, reinstalled, and signed up fresh.We cannot get the Introductory Offer to display in the paywall as a Free Month as defined in the Apple Developer Portal.

Hi there, we are refactoring the way we do in-app purchases on Google Play, and from the RevenueCat documentation I see that we can use RevenueCat without creating products 1-1 for every Google Play product we have. The information is limited so I wonder: What are the downsides to not defining products in RevenueCat, when we are not using entitlements or offerings?

I am using RevenueCat's Flutter SDK to manage user subscriptions in my app. For associating user content in my database, I rely on the initial anonymous user ID generated by RevenueCat since i do not want to have to setup user accounts.There is an issue though when a user deletes the app and reinstalls it, or installs the app on a new device and restores their purchase, RevenueCat generates a new Alias instead of using the original anonymous id. This is a problem because there is a maximum limit of 50 aliases.Is there a way to make it so when the user restores a purchase it uses the original Anonymous App User ID instead of creating a new one? Here is the relevant portion of my code: class SubscriptionProvider with ChangeNotifier {bool _hasActiveSubscription = false;String _activeEntitlement = '';String _anonymousId = 'unpaidUser'; // Default to 'unpaidUser'bool get hasActiveSubscription => _hasActiveSubscription;String get activeEntitlement => _activeEntitlement;String get anon

Future<void> checkAndUpdateSubscriptionStatus() async { try { print("Fetching customer info..."); CustomerInfo customerInfo = await Purchases.getCustomerInfo(); print("Customer info fetched successfully."); print("Active entitlements: ${customerInfo.entitlements.active}"); if (customerInfo.entitlements.active.isNotEmpty) { // User has at least one active entitlement print("User has at least one active entitlement."); if (customerInfo.entitlements.all["50inquiries"]?.isActive ?? false) { // User has an active "50inquiries" subscription print("User has an active '50inquiries' subscription."); AppData.isVip = 1; } else if (customerInfo.entitlements.all["unlimited"]?.isActive ?? false) { // User has an active "unlimited" subscription print("User has an active 'unlimited' subscription."); AppData.isVip = 2; } else { print( "User does not

Hi,I'm creating a purchase history in one of my apps, I would like to use the RevenueCat transaction ID to trace the specific transaction to provide customer support.The problem is that this ID is not shown anywhere in the dashboard, not even in the details of individual purchases.How can I view it?

Good afternoon,We are looking into building some reconciliation tools for our team to better understand and ensure that our mobile users are being properly registered into Revenuecat. We want to compare our users in our database and make sure every user has a corresponding Revenuecat record.Currently, we have team members manually running the data export job from Revenuecat and comparing user IDs from a data dump of our database. We are wanting to automate this process.Comparing the v1 and v2 REST API endpoints available, I do not see a good way to get a list of customers that exist in Revenuecat. In v1, I see there’s a customer endpoint that accepts an app_user_id as a route param, but this would require many API calls to loop through every user. And, on v2, the only customer endpoint available only returns web customers, and it’s still based on a customer ID.I would like an endpoint that returns a list of customers that has the following:app user id emailCurrently, that’s all we’re r

I configured a webhook using Revenucat and linked it to my Laravel backend. When I tested it with Revenucat's "send test with webhook" option, the request was sent to the backend and returned a 200 status code. However, when I tried it with our application on the Play Store, the webhook didn't work, and the request wasn't sent to the backend. I'm developing the mobile app using Flutter. What could be causing this issue? how can playstore know the correct webhook.?

Hi all,I’m launching a subscription service that consist of a premium subscription with the possibility to purchase it monthly, 3-monthly and annual.I’d like to offer also two intro promotion:single purchase of a month subscription for a very discounted price, if you have a promo code single purchase of a month, 3 month or year subscription for a discounted price + a free trial of 1 week, otherwiseI’d also like to offer the second option to the people who bought the first one after their month finished.These offer are not renewing, so at the end the base price will show up. The problem is that I cannot figure out how to configure these subscription on both google and app store.Any help is appreciated.

Looking for RevenueCat URL to send my mobile app subscribers to their mobile device subscription settings. Where can I find these?

static func availableOfferingWithIdentifier(_ id: String) -> Offering{ Purchases.shared.getOfferings { offering, error in if let offerMatchingID = offering!.offering(identifier: id){ return offerMatchingID } } }Trying to display a Paywall for my offering with an identifier. produces error  why doesn't the closure “offering” realise it’s own type?

Hye, I want to ask if it’s possible for other organisation app to have in-app purchase that is directly tied to my organisation payment profile? for Android & IOS, develop using react-native