General Questions

When setting up your Play Store service credentials, it can take up to 36hrs+ for your credentials to work properly with the Android Developer API. You will see "Invalid Play Store credentials" errors and be unable to make purchases with RevenueCat until this happens. Any changes to these credentials will also take up to 36hrs+ to fully propagate. If the Google Play Android Developer API has not been us

Hey,Currently, I’m experiencing a strange behavior when the user has one google account and logged in on two different devices and also the user has two accounts in my app.When the user is purchasing a subscription on one device this subscription is applied to both accounts of my app.I'm expecting that it should be applied to one of my accounts and the second account shouldn't see this subscription.Can someone help me with it?didn’t find an answer for this issue on the forum =(

I've setup the Facebook and the Stripe integrations for my Android app, but the fb_mobile_purchase i setup as a target event doesn’t get any events. 

Multiple subscriptions? How?Although rare, it's possible for a user to have multiple active subscriptions. On iOS, this could be done by accident if a user has multiple devices using different Apple accounts and purchased on each one. On Android, a user may have tried to upgrade/downgrade a subscription but instead purchased a duplicate. If using RevenueCat to make purchases on Android, you need to specify in the purchasePackage method whether it is an upgrade/downgrade, or else it will be treated like a regular purchase.If neither of the above cases apply, or you see a lot of subscriptions on the same user in RevenueCat, you may have hardcoded an App User ID instead of using a unique identifier for each user. Each subscription is actually associated with a different Apple or Google account, but each one is tied to the same hardcoded App User ID in RevenueCat. In order to separate these users out, you should release an update to your app that clea

Refunds are issued differently depending if the subscriber purchased through the App Store or the Play Store.  App StoreApple does not allow developers to issue refunds on behalf of users. Users will need to contact Apple customer support directly for a refund. RevenueCat will automatically detect when a refund has been issued by Apple.If a user requests a refund, you can direct them to the Apple support page: https://support.apple.com/en-us/HT204084 Play StoreThere are multiple ways to refund a customer that purchased through the Play Store:(recommended) Active Android subscriptions may be refunded directly through the RevenueCat dashboard. Click on the respective transaction event on the customer page and hit "Refund" in the upper right. 

How can I change my plan?You can change your plan at any time from your RevenueCat account plan page. ‍See our Fair Billing Policy for more info about upgrading and downgrading plans. Why don't I see all the premium features for my app after I've upgraded?If you've upgraded your account but don't see the premium features (like charts) for your app, ensure that you are the app owner and not a collaborator. Only the app owner can manage billing. If you've upgraded your account as a collaborator by accident, don't worry - you'll only be billed if you're the owner of a live app so you can simply

What is MTR?MTR stands for monthly tracked revenue. It's the amount of revenue tracked by RevenueCat (in USD, and before the platform cut) during a one month billing period. This includes paid subscriptions, renewals, and one-time purchases. Why do you base MTR on pre-platform cut revenue?Our goal is to help you take advantage of Apple's and Google's 1-year cut reductions as well as the benefits of moving subscriptions to less costly platforms like Stripe. This ensures we aren't disincentivized from making that happen.