General Questions

Is it possible to automatically grant promotional entitlements to users based on certain criteria?  I see from this article that it can be done through the REST API but I’m unclear if that can be criteria based.  Example use cases:We would like to automatically grant a promotional entitlement for users that:Apply a specific Apple Offer Code New subscribers within a certain timeframe Other RevenueCat customer attributes (that we could pass in)Thank you!

I have RevenueCat fully set up in my React Native application, and the purchasePackage() function seems to be fully functional when testing on an iPhone. In Sandbox, the popup that prompts the user to sign in with their Apple ID to pay works and has no issues aside from slight delay in between the prompt popup and the “success” alert. However, when I test the exact same build on my iPad, purchasePackage() doesn’t do anything. No errors are thrown, and the only indication that I see the purchasePackage() doing anything at all is the addCustomerInfoUpdateListener() being fired. Other than that, no popups show up, no errors show up, nothing. I would like to note I am testing these on real devices. Any help would be greatly appreciated!

I am thinking about configuring two separate entitlements in my app. One for “Premium” (access to GPT-3.5 among other features) users and another tier for “Plus” users who will have access to GPT-4 on top of premium features. Premium users should be the only users that can upgrade to Plus. GPT-4 API costs are expensive which is the reason to separate things out.I’m struggling a bit to implement the syntax in SwiftUI. I have two separate entitlements so naturally I would like to implement two separate paywall footers on two paywall screens, but the only way to configure them separately is to give them an “Offering”. I’m not sure how to initialize this offering without introducing an optional into the equation..paywallFooter(offering: *initializedOffering*, condensed: true)Writing things this way seems like hardcoding which would not allow me to change things remotely after each paywall has an offering fed to it. I would appreciate some insight into how I should p

Why do I need to log in/out to do a subscription? In real life you just choose a subscription, double click and pay with Apple Pay, it never asks for your email. I followed this video which requires the user to log in to make a purchase, which I tested and asks for an email & password. Am I going to be able to just double tap and pay for the subscription in production with the same code?

The functionality I am looking for is the user does not have to log in, they can just choose a subscription plan, double click and pay with Apple Pay. Why are we logging in manually with our email and password in this tutorial?Here’s how the user logs in:logIn(BuildContext context, String newAppUserID) async { try { await Purchases.logIn(newAppUserID); // user types in newAppUserId manually String appUserID = await Purchases.appUserID; // And we get an id of the user ... } on PlatformException catch (e) { ... }} 

Hi. Thanks in advance.I have simple question regarding apple sandbox behavior via revenuecat.I have monthly subscription and when I makePurchase monthly subscription, I can see it will auto-renew for 11 month then opted-outs (probably cancelled from apple)then expires.After expiration, when I re-purchase monthly again, then it opted-outs by 1 month.Is this as expected? Is there any this opted-out rules? thank you 

 function_name: "ext-firestore-revenuecat-purchases-handler"severity: "DEBUG""Function execution took 6730 ms, finished with status code: 200" Logs are taken from Google Cloud Console, Revenue Cat extension 0.1.12.I have only 1 “Sandbox” customer, why RC function execution takes such an extremely long time?!!  AppStore TestFlight / Sandbox auto-extends subscription each 5 minutes, and I have similar logs in Firestore (with RC Extension); in average, time varies from 800ms to 1200ms, and sometimes almost 7 seconds?Could you help please, is there any bugs / bottlenecks with this implementation? And how to disable “Debug”? Right now I am just testing, but I expect about 10,000 concurrent users and it can become really bad… thanks

Hello,I saw that google play requires you to have the option in the app and also through a separate webpage for users to delete their account. I was wondering what is the go to approach in terms of managing the subscription? Do we have to cancel the user subscription before deleting the account and then also delete the customer from the revenuecat side, or de we just delete the customer and that’s it? What would be the order in which we execute this operations?Thank you,Radu.

Hi, sorry if the title is confusing, hard to explain in one line. I am using the React Native SDK and testing on an iOS device in sandbox.The problem I’m having is that Purchases.getCustomerInfo() seems to be returning an expired entitlement in the active list on the first app run after it’s expired. On all subsequent runs, it disappears as expected because it’s expired. But it means the app thinks the user still has an active entitlement for that first run when they should not.To try and explain the steps to reproduce:User purchases a subscription, which activates the entitlement. User uses the app during the subscription and all works as expected. User closes the app. Subscription expires (dashboard reports it is expired and entitlement is expired). User opens the app, which fetches customerInfo. The entitlement still comes back in customerInfo.enti

Hi all,I hope I am not asking a question that has already been answered, if so I couldn’t find the answer. My app has multiple one off in-app purchases. I would like to display these for purchase. If I add them all to an offering is there some way to exclude products (packages) that have already been purchased from the paywall when displaying the offering? Thanks L

How to enable double tap to pay feature for users? We have integrated RevenueCat into our flutter app and configured the products successfully. We are still pre-launch so our testing is currently in Sandbox mode. Currently when testing the pay flow the user sees the paywall successfully, but there is no option to allow the user to double tap to pay. Instead there is a password field that the user must enter to authenticate their purchase. Is the double tap feature just not visible due to the Sandbox mode or is there something we’re missing? I’d rather use RevenueCat for managing user subscriptions than have another provider in front of RevenueCat that handles taking payments for users. Thanks in advance!

I have default paywall selected but I can see wrong paywall design on ios and android app. Alot of text is missing and not according to selected paywall as default.What can be the reason? please help, thanks

I’m trying to migrate to the RevenueCat paywall.I’m having an issue where I’m only seeing the “call to action” text on the button and not the “Call to action for an introductory offer”.Here’s my pay wall settings: And here’s what I’m seeing in the app when I test:If I tap the action button, I can see that it presents me with a free trial. Am I doing something wrong?

We are selling Tour descriptions in our App, that are like ebook chapters plus files for the actual track. Currently, we include all ebooks in the app bundle. Now we want to move it to be downloadable content that is downloaded after the purchase and on a restore purchases event. Are there recommendations or best practices on how to handle the downloads? Can we place download URLs into some meta data that are only visible after the purchase?

I have a React Native application using RevenueCat, so there are two apps - 1 for Android and 1 for iOS, and therefore two public API keys. I’m wanting to use the endpoint for creating a new subscriber/customer on my backend server (https://api.revenuecat.com/v1/subscribers/{app_user_id}) rather than doing it on the front end, but the issue I’m having is I don’t know which platform the user is/will be using and so not sure which API key to use with the endpoint. Does this matter or am I able to use whichever endpoint and the subscription be acceptable on either platform? (I’m specifically granting the customer an entitlement after creating them, if that makes any difference.) Thanks so much in advance!

Let’s suppose there is a subscription group with monthly and yearly product. Now a user purchases my monthly plan then should I allow users to view the paywall? Currently my approach is to let users know they already own the “Pro” package which doesn’t let them redirect to a paywall and because of that they can’t also see restore purchases button. So should i still separately show the restore puchases button? or keep following my current approach?

Hello how to add a disclaimer message to the paywall generated remotely? 

i want to replace native android apps by flutter android...  but i have some confution i have some google pay subscription in my native android apps.. in flutter android apps i have integrate  google pay subscription using revenueCat.. So if i replace previous android apps by flutter app, revenueCat  can manage previous native subscription

Hello community, we currently have an offering for pro subscription for $9.99. Now we want to create a special offering for the easter holidays for $7.99 (lifetime), that should not effect the users that bought for the normal price.On Apple, I created a new subscription group with the new subscription for $7.99 in it, so users that bought for $9.99 can not switch to the $7.99 subscription in the icloud settings.On google I’m not sure whats the corrent way? Should I create a whole new subscription with a new base plan, or is a new base plan in the existing subscription enough? I want to prevent that users that bought for $9.99 can switch to the $7.99 offering. Kind regards,Marius

Hi everyone, I'm integrating RevenueCat into my FlutterFlow app and have enabled debug logging. I'm seeking your expertise on a few points: Accessing Logs: After enabling debug logging in FlutterFlow, where and how do you recommend accessing and interpreting these logs? Common Issues: Any common pitfalls during this integration process I should watch out for? Appreciate any insights or resources you can share. Thanks! 

For our Stripe integration, we are currently sending the token over to RevenueCat (RC) when we receive the customer.subscription.created event, as instructed in the documentation here.However, as far as we can tell, when this event fires, Stripe hasn't necessarily completed processing the transaction/payment and therefore RC immediately receives a BILLING_ISSUE and CANCELLATION event from Stripe, which is what we are seeing in the "Customer History" for users. From a quick test, if we delay the POST to RC with the token by even a couple of seconds, we successfully receive the subscription and do not receive the issues mentioned above because (presumably) Stripe has finished the processing on its side by that point.Example user:

Hi everyone,I’m using flutter to develop a feature that grant promotion access to an entitlement.The process is :1 - Client send it’s original_app_user_id to the backend server2 - The backend server perform an API call to "https://api.revenuecat.com/v1/subscribers/#{user_id}/entitlements/#{entitlement_id}/promotional"3 - RevenueCat send status 201 response back4 - The backend send success to the Client5 - The client should refresh the customInfo (through restore purchase)This process works fine on iOS, the subscription to the entitlement is active. But on Android, it does not seems to work. Even after 5 minutes (which should clear the cache) the customInfo does not show the new subscription, even after killing and launching the app.I’m pretty sure it should work as it is, because it works on iOS. Can someone help me out ?

I have created around 5 promo codes for my in app product which is a one time purchase on Google Play console, and I want to redeem it through my app but I am not able to do that, as my app does not provide more options by which I can redeem it through, like the purchase dialogue comes to the screen and it only allows me to select the test card option for the purchases( as of now my app is in development stage), so my questions are :Is I have to create/ put some more code in my app to able to use promo code. Right now I am using react native IAP library to do so. If yes, than is there any specific link/ document which I have to follow to implement the promo codes. Can I redeem code outside my app, by putting it directly on play Store app ( in redeem & gift card section)for in app purchases(subscription and one time purchase) ,if yes ,so what all are the scenarios which I have to follow to validate the purchase, or whom can I give that redeem purchase through

I am using react-native-purchases-ui. In my code, I have explicitly set displayCloseButton: true when calling the presentPaywallIfNeeded function. The close button is shown successfully on iOS with the teal color. However, on Android, it is not visible at all.  I am using: “expo”: “49.0.17”,"react-native": "0.72.6","react-native-purchases": "7.21.0","react-native-purchases-ui": "7.21.0", See examples:ANDROID Android Paywall (no close button)​​​​iOS 

In my app I pretty much copy & pasted the Paywall code from the revenuecat example. So far no issues were detected during test phase and the restore purchases works as well. However after submitting for review on Apple App Store the app was rejected due to (a violation of Guideline 3.1.1):We noticed that your app includes or accesses paid digital content, services, or functionality by means other than in-app purchase, which is not appropriate for the App Store. Specifically:- The subscriptions can be purchased in the app using payment mechanisms other than in-app purchase. I’m not sure if this is related to using the revenuecat library or not, but I only have one way to buy the subscription and that’s via the button in the paywall. As “proof” of their claim they also included a screenshot which shows the loader overlay that’s shown while waiting for the ios native popup to show. Anyone else