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Error Code 17 when user presses Restore

  • 12 August 2024
  • 4 replies
  • 21 views

Recently I’m getting a few users complaining that they are receiving an Error Code 17 when pressing Restore on the App Paywall page.

Your documentation says: “InvalidAppleSubscriptionKeyError(17, "Apple Subscription Key is invalid or not present. " + "In order to provide subscription offers, you must first generate a subscription key. " + "Please see https://docs.revenuecat.com/docs/ios-subscription-offers for more info.")” which I don’t understand. 

Has is something to do with a user being on a free trial and an issue with going on to the paying phase? Is there anyway I can see exactly what has happened with an individual user?

Hi @TomV,

 

Can you check if you have the In App Purchase Key set up in your account? You can find the details here.

 

Best,

No. It wasn’t there. I have now added it. I assume it’s fine to add the same p8 file for all apps?

Hi @TomV,

You should be fine having the same for all your apps since it’s by AppStoreConnect account!

 

Best,

Thanks, @joan-cardona 

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