Home
- - Knowledge base
  - Welcome Guide
  - About the Community4
Developer Docs
Changelog

Community
Get Help
General Questions

General Questions

Get help with anything related to RevenueCat.

876 Posts
2,199 Replies

When you subscribe we will email you when there is a new topic in this category

876 Posts

Recently active

Most replies Most views Newest first

SellmiiNew Member

asked in General Questions

Switching Users in Sandbox mode

Hello, I am currently testing my Revenue Cat integration and have a problem when switching between different users. I use my own user ID, which I send to Revenue Cat after logging into my app using the .login-method. As soon as I make a purchase, however, all existing purchases are transferred to my current user ID and only the current user ID is listed in my sandbox overview. It does not matter whether a logout takes place beforehand or not. Do I have to pay attention to anything else when switching between two users?Thanks in advance.

MickNew Member

asked in General Questions

Player Received Grace Period Even Though It's Disabled In Dashboards

Hello!I had previously posted a similar question here, but then received clarification to look at the timestamps for each log individually, which cleared up the confusion. I had also double checked and disabled Grace Periods in both the Apple and Google Play dashboards.Now recently we’ve discovered another player who ran into a billing issue, but instead of the trial/membership being cancelled, they entered a grace period and their trial membership was extended by the default 16 days. Here is a view of their Customer Profile:And here is confirmation that the Grace Period is disabled in the Apple dashboard:If the Grace Period is not enabled in the dashboards, shouldn’t that prevent them from receiving an extended membership? Or are there additional calls sent from RevCat that our app needs to look for, which confirms no grace period should be given? Any additional help here would be great appreciated!

Markus WolffHelper

asked in General Questions

Incoming IP addresses for webhooks?

Hi,we have internal test servers where we would also like to develop our webhook endpoints on so we can test receiving events from the RevenueCat API. Those servers are obviously only accessible from our internal network by default.To make the webhook URLs accessible for RevenueCat, I’d like to know what IP range the requests would be coming from, so I can configure our firewall accordingly.Thanks a lot,Markus

amsdamsgramActive Member

asked in General Questions

Is a user able to subscribe twice?

Hi, We recently switched RevenueCat account, we also created new subscriptions on AppStore Connect with new ids. But we forgot to do the subscription migration explained here. So both the RevenueCat account and the subscriptions changed.My question is : can a user already subscribed with our old RevenueCat account subscribe again with our new RevenueCat account?We don’t want to do that to our users so we want to make sure that they can’t pay twice for the same subscription.Thank you for your help

Código BaseNew Member

posted in General Questions

How use flavors with SDK

Is it possible to use the RevenueCat SDK with different flavors of the same app?

GekAppNew Member

asked in General Questions

Flutter no problem with fetching products but I cannot purchase

I am fetching products from revenuecat there is no problem with that I can see product details from console and they are correct from Google Play Console but the problem is that (in only Android) when I try to purchase something I am getting following error:```E/[Purchases] - ERROR( 8481): 🤖‼️ Failed to launch billing intent. DebugMessage: Service connection is disconnected.. ErrorCode: SERVICE_DISCONNECTED.E/[Purchases] - ERROR( 8481): 🤖‼️ BillingWrapper purchases failed to update: DebugMessage: Service connection is disconnected.. ErrorCode: SERVICE_DISCONNECTED.nullE/[Purchases] - ERROR( 8481): 🤖‼️ There was a problem with the Play Store.```Steps I produce: - I configured products on google play console - I connected revenuecat to google play account (it is connected) - enabled pub/sub api - created service accounts and connected them to google play and give permissions for the current app - entered products to revenuecatAs I said there is no problem with IOS only in Android (I c

StratocasterNew Member

asked in General Questions

Slow connection from Russia

Today it’s a very bad slow connection to your services from Russia. When I turn on the VPN and select the countries of the EU, then everything becomes normal. Please check.

Miklos PavelNew Member

asked in General Questions

Adding an introductory offer to an existing purchase

Hello!I have a live iOS application with a monthly and yearly offer unlocking the same functionality. Neither contain introductory offers at the moment, but I would like to create a free 7 day trial for the yearly purchase.Is it enough to simply add the introductory offer in App Store Connect to the yearly IAP or do I need to create a new one with a different ID?Are any modifications needed on the RevenueCat dashboard?Could existing users be affected in any way?

Riccardo FuentesNew Member

asked in General Questions

How yo get back the previous purchases of muy clients before using revenuecat

This Is our first Time working with this tool. We are close to the release. How can we get the purchases made with the last tool? Is it possible to lose the previous subscriptions of our clients?

WanillaNew Member

asked in General Questions

What happens to active paid subscriptions if a promotional access is given via RevenueCat?

Hi,does anyone know how a real (paid) auto-renewable user subscription (e.g. 3 months * 30$ each 3 months) will behave on the users side (App Store / Play Store) when on the backend we give the same user a promotional access via RevenueCat in the middle of the subscription period?Thanks in advance!

Michael TomNew Member

asked in General Questions

Inconsistent identifiers for non-subscription transaction between purchaser info and webhooks

Hey there, I was wondering what the best way to keep track of (have a unique id) non-subscription purchases is, that is usable both in frontends, and in webhooks. When accessing purchaser info after making a transaction in javascript, it gives a `revenueCatId` for each transaction, and no transaction id. However the webhooks only return `id` and `transaction_id`, with the former seeming to be related to the webhook event, and none of these ids matching each other. Because of this we have no way of knowing if an event from a webhook is the same transaction as is in someone’s app. Is there any way of getting a unique id for a transaction everywhere?

asked in General Questions

Entitlement is active after a refund

Hey,I can see in my app (iOS) that users who become premium users (subscribers) and then claim for a refund, they still considered to have isActive true in their entitlement. To check that - When I start the app (in the appDelegate), I use the PurchasesDelegate to check what the current status of the user when he enters the app:if purchaserInfo.entitlements[Constants.entitlementID]?.isActive == true { // USER IS PREMIUM} else { // USER IS NOT PREMIUM }Hence, I assume that if a user asked for a refund he will no longer be entitled to be active, but I can see that users are still getting isActive true. What am I doing wrong? Is anyone else encountered that?Or, is there other if statement that I can do which is more accurate? Thanks!

Sofia CHEVROLATActive Member

asked in General Questions

Could not find SKProduct from identifier

Hi,I’ve been seeing a lot of errors in my analytics where no product is returned fromPurchases.shared.productsalthough the provided string identifier is valid. I’ve double checked everything, the product identifier, the app name, the code and RevenueCat’s config as well.This doesn’t happen all the times, since some of our clients are still able to buy the product. Could someone point me towards a possible explanation? Thanks for reading! Sofia

asked in General Questions

Is the webhook's "takehome_percentage" field accurate?

I’ve noticed that for iOS, the takehome percentage is always listed as 0.7, even though I believe for many apps it should now be 0.85. Is this hardcoded on RevenueCat’s side, or is it retrieving this value from Apple in some way?

Tobin HarrisActive Member

asked in General Questions

Android users have to restore purchase after updating the app

We’ve just issued an update to our app yesterday.We’re getting support requests every hour from customers who were on a subscription or free trial. Their subscription is not applied to the app after the update, so they are angry and think we’ve taken their subscription away!To fix it, we just ask them to do a restore purchases. Works every time.Can anyone think why this is happening?What can we do to fix it so we don’t get hammered on support?

Ryan123New Member

asked in General Questions

Why is my experiment data still not showing?

I stated my first experiment 7 days ago and I can see it’s allocating people to A or B variants based on data in App Store Connect but no data is showing in Revenue Cat. I still see ‘Data for this experiment will be available in 24 hours.’ Does Revenue Cat only show data from purchases, and not free trials? As that might be the case if it waits 24 hours after the first payment because currently people are on the free 7-day trial. Although I haven’t read that anywhere.

womoNew Member

asked in General Questions

Do I need one service account for every app?

I am already using revenuecat with Google Play for one app. Now I am going to release a second one that also has inapp products.Do I need do create a second service account in Google Play? (https://docs.revenuecat.com/docs/creating-play-service-credentials 2.) 2. Create Service AccountNext we need to create a service account. This is done from the Google API Console. 2a. Select Create Service Account Or can I use the one I created for my first app also for the second one?There is no guidance whatsoever if you have several apps and the whole pricess seems very complicated at first glance. I don’t want to break anything in my actively selling app.

Adil SakoutHelper

asked in General Questions

Product localization did not change with the Local of the Device

Hey, I’m using RevenueCat with my Flutter Application, the user can change the language between English and French, the product localizatino in already setup in the stores and well configured with RevenueCat, but when the user change the language of the device the product description did not change, any help please ?

Mahmoud GamilNew Member

asked in General Questions

How can i switch my app from test to live mode?

How can i switch my app from test to live mode?

JavierMember

asked in General Questions

Receive transactions from the future AppStore webhook

Hi, I’m trying to keep a everyday history of the user, so I use webhook to determinate when is on trial, optout, billing issue, normal, renew, etc.I’m seeing some events from the future, for example I received an event that is a renewal trial convertion today at 8 PM, when we receive the event we fetch RevenueCat API, and it indicates that the user purchase date is tomorrow at 4 AM. This information is also like that in the webhook event itself: "event_timestamp_ms": 1633207743275, → Saturday, 2 October 2021 20:49:03.275 "purchased_at_ms": 1633233485000, → Sunday, 3 October 2021 03:58:05 "is_trial_conversion": true, "type": "RENEWAL"The thing is now I’m setting on our internal db that the Saturday, 2 October the user change from trial to normal subscription with a purchase the date Sunday, 3 October.Now I don’t know when the user actually paid or when is a normal subscription.We could write that all was done the Sunday, 3 October, the thing is that at midnight I make a sn

RiwenNew Member

asked in General Questions

App update rejected: Ads still pop up after we successfully purchase in app purchase products.

Hey,Today, I’ve had a rejection from Apple. My app is already live, and it’s the first update to it. I haven’t touched IAP-releated code since the initial release. Anyway, I tried to reproduce the issue - I couldn’t. I’ve checked both Google Analytics and RevenueCat sandbox, and I didn’t find any trace of the purchase allegedly made by them.I’ve received a general “next step”, namely:When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead. According to RevenueCat docs, it’s something already taken care of. I know it’s probably not RC-related, but I still feel like posting this as someone may have had similar experiences. My follow-up

Brian RemingtonNew Member

asked in General Questions

Setup promotional offer - iOS

Hi, I am just finishing my initial setup with RevenueCat and my Flutter app. I believe all is set with the exception of how to handle promotional offers.I have a Free 1 week promotional offer that is setup in App Store Connect for both a Monthly subscription and an Annual subscription. This requires 4 product codes as you have to include the same promotion for both subscription types. So I have two promotional offers, one for the Monthly and the other for the Annual.I have also created two In App purchase keys, one for Monthly and one for Annual.How do I configure the App Store configuration when you can only add 1 Subscription p8 file?Once I get this resolved the documentation on “Implementing iOS subscription offers” does not have details for Flutter developers. What do I do?

Noman AliNew Member

asked in General Questions

My Credit card showing up for testing instead of Test Card

I have added my self (my main email id that is on my android device) as a licensed tester and also as internal tester. But when I try to make a purchase It shows my actual credit card as payment method instead of Google Test Card. My app is upload as internal testing release at Play Store. What am I doing wrong here?

ParkNew Member

asked in General Questions

After moving the app to a new Google account, RevenueCat doesn't get the purchase record.

Hello,As shown in the title, it seems that after moving the app to a new Google account, it is not possible to get the purchase history from RenueCat. After moving the app, is there any action required in RevenueCat? Also, a user made a premium purchase after I moving the app, but it doesn't work properly in premium mode, so she’s going to restore the purchase. However, there is an error message 'There's no purchasing record' because there is no purchase history in RevenueCat. How can I restore her purchasing?Thank you.

PaulBHelper

asked in General Questions

Deleting a product does not work

I have two iOS products in my app.One I do not want to use any longer so I deleted it from app store connect.Next step is to delete it from the products in my app in revenuecat. So I click “Products”, then select the product from the list and on the bottom of the page I click the big red “Delete product” button.Then press “Confirm” on the “Are you sure?” warning.Result: Product still there….Tried this in Safari and Firefox.Any clues?I think this may also be the cause of the WARN: Could not find SKProduct for ( that I keep getting when I try to test it on my actual device. The products that I have in Revenuecat do not match the products that I have in the app store. I tried re-adding the product to the app store but apple won’t let me do that because I already used it previously. Edit: I just tried it again and then I noticed the brief popup on the top of the screen with the text: “There are transactions in the system using this product.” I’m not sure what this means yet but I’m going

1
...
28
29
30
31
32
33
34
...
36

Page 31 / 36

Badge winners

Angel Menendezhas earned the badge Why Not Both?
Angel Menendezhas earned the badge Shipped It
Mukeshhas earned the badge One Year Wiser
Mukesh22has earned the badge One Year Wiser
pakahas earned the badge Strength In Numbers

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

‏‏‎ ‎

Authenticate with RevenueCat

Log in to the Community

‏‏‎ ‎

Authenticate with RevenueCat

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK