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General Questions

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IceDevNew Member

posted in General Questions

Feature request: Include total_renewals in API

On the dashboard, there’s a filter for number of total_renewals and can be exported as CSV, but how can that be read from API or webhook?The webhook only sends the data of the action, which is fine. But maybe the get subscriber end point should also send this info back.For now the workaround seems to be to play around with the dates, which is definitely not the best.

TommyNew Member

asked in General Questions

Subscription started in the App Store, not showing up in in RevenueCat

Hi! We just launched our new in-app purchase, so it’s only been live for a few days. A customer just let us know that they successfully started a subscription (they confirmed with an app store recipt and screenshot of the active subscription in the app store), but the service wasn’t activated. Looking at their customer profile, there are no indications of a subscription started in the customers history.We have had other customers activating the subscription the last days, so it looks like it’s working fine.What could possibly have gone wrong here? Troubleshooting tips?

AlexRegierNew Member

asked in General Questions

Expired subscription: Renew

Hello, I have a question regarding expired subscriptions: When a user resubscribes, a RENEWAL event is send.In our system, we want to track subscriptions individually, meaning every new subscription would be reflected in a new subscription object on our side. Currently we try to use the original_transaction_id as some kind of external id of a subscription.As far as I can tell, RevenueCat doesn’t really have a concept of “individual” subscriptions, RevenueCat really only cares about the current subscription status of a user and (I guess) there will always be only one single INITIAL_PURCHASE event, right? Meaning if a user buys a subscription, then cancels and then resubscribes two years later, it would still be a “renewal”.Are there any best practices for handling each subscription individually? Thanks so far!

Stan ShvaikaNew Member

asked in General Questions

Is it possible to implement a trial without IAP?

Hello!We don’t want to force users to subscribe, so we’d like to give a trial to a user using our own mechanism without showing an in-app subscription popup.The flow would be:User signed up and received 7 days trial After 7 days we show a paywallWould that work? Is it allowed by Apple? Thanks,Stan

james-doc-journeyHelper

asked in General Questions

Why might Offerings on Device be empty even though REST API returns results?

First time user trying to setup RevenueCat. I am attempting to use `react-native-purchases` in an Expo app build using a dev-client approach (https://medium.com/@jonathan.payet/expo-in-app-purchase-for-managed-app-cdcd643de28d). I have it getting Offerings successfully in sandbox mode for iOS, but the result is empty on Android: if (Platform.OS === 'ios') { await Purchases.setup("appl_myactualkey"); } else if (Platform.OS === 'android') { await Purchases.setup(`goog_myactualkey`); } else { console.error('Unknown OS type - Purchases will be broken!'); } try { const offerings = await Purchases.getOfferings(); console.error("RevenueCat: ", offerings); // const products = await Purchases.getProducts(); // console.error("RevenueCat Products: ", products); } catch (e) { console.error(e); } Result on Android, on stdout:RevenueCat: , Object { "all": Object {}, "current": null,}However, if I use the REST API according to the

Ahmed MohsenNew Member

asked in General Questions

React native - subscribe with a promo-code (IOS)

I cannot find a clear way to implement the IOS promo codes inside React Native surely, I followed the documentation here : https://docs.revenuecat.com/docs/ios-subscription-offers I tried both offer codes and the promotional offers the promotional offers could not be used, it fired error,this offer is ineligible for the current userlooks these promotional offers cannot be used for the new users so I had to switch to the offer codes, I tried to open the sheetPurchase.presentCodeRedemptionSheet(); it does not show anything, neither give me any errors to know what’s happening Apple forcing us to use their promotional system to pass the app review and publishing to the storeMy client application is delayed for a months because of this feature

Rick Krystianne LimNew Member

asked in General Questions

Flutter StoreKit iOS simulator

Flutter: 2.2.3Plugin: purchases_flutter: ^3.4.5Device: iOS simulator (14.5) Using Flutter + StoreKit does not work. `getOfferings()` always return `null` with empty products. I already made sure that bundle ID, product IDs, API key, and StoreKit public cert are correctly set. The weird thing is, if I do this in a native iOS app, I can fetch the offerings and products. After installing the sample native iOS app, I tried running the Flutter app without changing the StoreKit public cert, it can fetch the offerings. Which is really weird. I already tried creating a clean Flutter app with StoreKit, but it still fails to get the offerings. It will only work if I install my sample native iOS app, then run the Flutter version. I don't have any actual device with me, so simulator is the only way I can proceed with my task. Any idea on why StoreKit in Flutter does not work?

HectorNew Member

posted in General Questions

Only using REST API instead of SDK's

Hello!In my team we are wondering if we can get rid of Revenuecat client SDK’s and only use the REST API. Is it possible?

KevBroHelper

asked in General Questions

info.entitlements is nil even though user has a subscription

Hi, I am new to programming and RevenueCat. My IOS app has a subscription purchase option and the user was able to make a purchase, which I think shows up in Revenue Cat but I am not 100% sure as I don’t know how to directly relate the RevenueCat app ID to the user. Fortunately, at the present time I do not have a large number of users so I believe I have identified the user correctly. However, when the user logs and the app queries Purchases.shared.purchaserInfo, the entitlements comes back as nil. I have searched the documentation and can’t understand what I have done wrong and am at a loss of where to start troubleshooting. Any help would be appreciated. Thanks

yemdNew Member

posted in General Questions

How do get projects data through an API endpoints

The subscriber API is great and straightforward, but I am looking for an API to get more general per Project metrics and data such as MMR and etc. I have not found that yet.

appstraderHelper

posted in General Questions

Google Play Financials dont match RevenueCat

I have a few subscription apps and noticed today that the financial information in Google is showing a lot more activity than revenue cat,The money that has been paid and showing in revenue cat is way less than the value within google play.I have not even looked where the money is… but its worrying that revenue cat’s status page is not showing any of the google financials.Anyone having any issues like this, it makes me think why am I using revenue cat as my earning are not correct?

yonomNew Member

asked in General Questions

Currency defaults to USD before App Store login

Hey, I have setup a RevenueCat and before making any purchase attempt, the price shown is in USD. Once I press buy, I am prompted to login to my apple account and after the login, the correct currency is selected. In the app the currency updates after I close and reopen the app. Is there a possibility to change the default currency to EUR from USD? My app is not even available in any country that uses USD as legal tender so it is confusing to my users. I have so far only tested in Testflight on two devices.

Swapnil GaikwadNew Member

asked in General Questions

Get or Create Subscriber

Hi Team,We have setup 3 apps in our RevenueCat project. Apple, Google and Stripe. If we need to call the "Get or Create Subscriber" REST API, which API key we need to use. The app specific public API keys or the internal API key. Also, if a user has a play store subscription and if we try to fetch the user details using the Apple app public API key or vice versa will it work. Or is it a good practice to do so. Need help on this query. Awaiting your revert on the same.

coderExMachinaHelper

asked in General Questions

What happens if a subscribed user purchases lifetime access?

How does RevenueCat handle the situation when a user that has an active subscription for a given entitlement intends to purchase a “lifetime subscription” - i.e. a non-consumable product that is attached to the same entitlement?Does this automatically stop/cancel the running subscription? Is there any special implementation needed to prevent that a user purchases lifetime access but at the same time has a running subscription?I would appreciate any input on this (or references to documentation) since I have not been able to find an answer anywhere so far. Thanks in advance!(Asking for an iOS application)

CarbonKevinMember

asked in General Questions

multiple users receiving: StoreProblemError: Error updating purchases | ErrorCode: ERROR.

Recently we have had a number of users contact us because they’re unable to purchase a subscription: After a bit of investigation is appears that RevenueCat SDK is returning:{ message: "There was a problem with the Play Store.", readable_error_code: "StoreProblemError", readableErrorCode: "StoreProblemError", underlyingErrorMessage: "Error updating purchases.", debugMessage: ErrorCode: ERROR.:}When we look up these users in RevenueCat we see no activity.When we look up these users in Google Play Store’s Order Management they all show cancelled purchases:We are using: react-native-purchases v4.2.0. Does anyone have any insight into what could cause this error?

LydiaActive Member

asked in General Questions

Redeeming ios promotion offer on the same subscription product

Hi there, is it possible to purchase a promotional offer on the product that a user is already subscribed to using purchaseDiscountedPackage, or does the promotional offer have to be on a different product?I tried purchasing a promotional offer on the same product in production and although it appeared to go through without any errors, my subscription did not change and I didn’t see any webhooks in RC or any email confirmation from apple. For a different product it did work as expected.Just checking in case I am missing something.Thanks,Lydia

polyGeekNew Member

asked in General Questions

Can RevenueCat report on paid downloads of my app?

Way back when, my app was a $1 purchase to download from App Store and Google Play Store. Is there any way that RevenueCat can report if a user purchased my app?

fishlurkNew Member

asked in General Questions

I've cleared Sandbox tester purchase history on App Store Connect but subscription is still active in RevenueCat

I’ve successfully managed to make my first sandbox subscription purchase with an iPhone device, in a React Native app. Now I want to cancel this sandbox subscription to try my workflow again. According to App Store Connect:As you can see in the screenshot above, Apple writes: “To repeatedly test common in-app purchase scenarios for a sandbox tester, click Edit to clear their purchase history.”I have cleared their purchase history but the subscription remains in RevenueCat:Aren’t App Store and RevenueCat synced?How can I easily cancel a users subscription everywhere (in sandbox environment)? I’m basically trying to figure out the smoothest testing workflow for purchasing subscriptions, cancelling them and retrying the whole process, many times.

Carlo SacchettiHelper

asked in General Questions

PurchasesHybridCommon required a higher minimum deployment target

I have updated the dependencies of purchases_ flutter from 3.4.5 to 3.9.2.But I have an error when I install the pod file.Error is:PurchasesHybridCommon required a higher minimum deployment targetThe error occurs when I try to install the pod files and then install to an iOS device.Can you help me?

LydiaActive Member

asked in General Questions

What happens if I use a different android proration mode?

I have read in the docs that Reveuecat currently only supports IMMEDIATE_WITH_TIME_PRORATION for android upgrades/downgrades. However I wanted to clarify exactly what this means. If I were to use a different proration mode is it only the revenue/pricing that is reported incorrectly or would the expiry/renewal dates for the subscription/entitlement also be wrong?For background we use the revenuecat event webhooks to issue users with our own premium entitlement and so we would need an accurate expiry/renewal date for the subscription to be passed in the webhook.Many thanks in advance,Lydia

GabeHelper

asked in General Questions

Determine all uses added or removed from an entitlement / subscription in the past week.

Hello! I’m currently implementing a job for application that has 2 use cases.Determine all users who have been ADDED to an entitlement this week Determine all users who have been REMOVED from an entitlement this weekThe entitlement in question is a monthly subscription to one of our premium features, and I have to manually make a report of all users who were added / removed from this subscription / entitlement, so we can manually turn on/off this premium feature for them.(But NOT a user who successfully renewed their subscription this cycle and therefore isn’t added or removed, just continuing their subscription) We store a lot of information from revenue cat: All the webhooks we receive All of the information from the Get or create subscriber endpointMy first stab at attempting to do this is looking at all the webhook events a user has received in the past week. And seeing if they have an: initial_purchase, expiration, renewal, cancelation, un-cancelation, ect. and determining if they

Stephen HeapsHelper

asked in General Questions

Subscription Renewal with Block Restores

Hey,We are looking into the available ‘Restore Behavior’ configurations from RevenueCat, and I believe based on our business requirements we need to use the ‘Block Purchases’ option. Our app requires an account to make a subscription purchase, and requires the user to be logged into that account to use any subscription entitled features. One concern we have is how the ‘Block Purchases’ configuration behaves when a subscription renewal occurs. The ‘Restore Transactions’ behaviour makes sense, as this would require the customer to log into the account that initially made the subscription purchase. But what happens if the logged in user at the time of renewal is different than the logged in user who initiated the subscription? We are currently still configured to ‘Alias (legacy)’, but from our initial testing it seems like a subscription renewal is applied to the currently logged in RevenueCat user. In the customer history for this account, they do not have a ‘started subscription’ event,

Mok Ka LongNew Member

asked in General Questions

Unable to restore Transactions

Hello,I am currently using revenueCat to handle IAP.My app is working well on android platform. However, when I am trying to use it on IOS, I am unable to restoreTransactions and I am also unable to perform any transactionsI have followed the instructions here: https://docs.revenuecat.com/docs/flutter and also set up API Keys.I can connect to my Appstore and load the required in-app purchase.However, when I click on it and fill in the login details of the testers account (Sandbox Testers). Nothing happens. Sorry for the questions, I have been fixing this issue for several days and I cannot find any clues to fix it. I am also using the following code, but I am unable to restore anything and the code stucks here.PurchaserInfo restoredInfo = await Purchases.restoreTransactions();

Daniyal DehlehhosseinzadehNew Member

asked in General Questions

info.entitlements empty despite having product in dashboard

Despite having entitlement in my dashboard, when I print (info.entitlements), I get: <RCEntitlementInfos: self.all={}, self.active={}>

Stephen BNew Member

asked in General Questions

Transfer Webhook for Stripe

While testing out my integration I received a “TRANSFER” web hook for Stripe. The transferred to/from fields were set my two most recent test user IDs, but I’m still unsure exactly what triggered this to happen?

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