"Changed their renewal preference to" after "Had their subscription of expire" - what's going on?

Question

i have flutter app for android. I use a monthly subscription(3 days trial). one of the users saw the following story:

Changed their renewal preference to  MySubscId

Started a subscription of  MySubscId
2023-04-08 4:02 AM UTC

Last opened the app
2023-04-08 4:01 AM UTC

Had their subscription of  MySubscId expire
2023-04-03 3:06 PM UTC

Had their subscription of  MySubscId cancelled due to a billing error
2023-04-03 12:26 PM UTC

Entered a grace period of  MySubscId due to a billing error.
2023-04-03 12:26 PM UTC

Started a trial of  MySubscId
2023-03-30 12:26 PM UTC

First seen using the app
2023-03-30 12:24 PM UTC

Total Spent for user = 0.

so the user used the trial for 3 days, then his subscription ended. but what does “Changed their renewal preference to” mean?

Changed their renewal preference to MySubscId

Started a subscription of MySubscId
2023-04-08 4:02 AM UTC

any hints - I will be grateful.

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Hi, the “Changed their renewal preference to” indicates that the product identifier of an existing subscription has been changed. In this case, I will need more information to let you know why exactly this has happened in this case. To avoid sharing sensitive information, I recommend creating a support ticket and I can continue assisting you from there: https://app.revenuecat.com/settings/support

Reply

Haley Pace · Answer

Hi, the “Changed their renewal preference to” indicates that the product identifier of an existing subscription has been changed. In this case,I will need more information to let you know why exactly this has happened in this case. To avoid sharing sensitive information, I recommend creating a support ticket and I can continue assisting you from there:https://app.revenuecat.com/settings/support

Reply

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