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General Questions

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Stepan ParunashviliNew Member

asked in General Questions

Best practice for "Trial Offerings" vs "Immediate Offerings"

Hey team, consider the following scenario: User Signs up. We show them an “Initial Paywall” Offerings: $20 month, 2 week free, $80 a year, 2 week free Here, we let the user “Skip” the Paywall In this case, we don’t show it to them again, for 2 weeks _2 weeks later_. We show the user a “Blocking Paywall” Offerings: $20 month, $80 a year Some users buy at “Initial Paywall”, some users buy at “Blocking Paywall”. 3 months later, the user goes to their “Membership Settings” We want to let the user upgrade / downgrade Here, their `activeSubs` could contain _either_ 2 weeks free, or notProblem:Let’s say in the upgrade / downgrade, I have “$20 a month”, “$80 a month”. A user on the “20 a month, 2 weeks free” _can theoretically “upgrade” to the $20 a month plan. This feels like a bug, as it won’t make a difference -- I would like it so they can only upgrade to the yearly one. Is there a “best way” to handle this scenario?

fishlurkNew Member

asked in General Questions

Why does Google subscriptions get deleted from RC (but not Google) after the initial 5 minutes? (sandbox testing)

I’m implementing RC on Android. Sandbox testing.My use case is this:✅ I make a purchase in the app and reload the purchaser info ✅ The user correctly now has an active subscription, in both RC and Google Play Store❌ 5 minutes later I re-open the app and load purchaser info. The active subscription is gone from RC, both via getPurchaserInfo and on the website✅ On Google Play Store it’s however correctly still active and I keep getting purchase confirmations mails every 5 minutesWhy is the subscription deleted from RC after the initial 5 minute subscription period?

Tsuruoka HidekiHelper

asked in General Questions

When `created a new alias` will be executed by Identified user?

MyApp requires signIn operation for purchase.And also, `Purchases.logIn("my_app_user_id");` after signIn. But, `created a new alias` executed about 1 month after purchased.This occurs a few users. Why??In the period, it has been used `$RC:AnonymouseID:xxx` instead of `my_app_user_id`.It is not expected. it should create alias as `my_app_user_id` as soon as possible(ex. next to First seen using the app). Any help, please

Tim PaplerMember

asked in General Questions

Broken link in documentation

Hello,The following link https://www.revenuecat.com/support returns 404 and it is used in “report the problem” link here: https://docs.revenuecat.com/docs/errors#-unexpected_backend_response_error

dfxNew Member

asked in General Questions

Check subscription status

Hi, I have some confusion betweenif let info = purchaserInfo { if info.allPurchasedProductIdentifiers.contains("xxx") {and if purchaserInfo?.entitlements["pro"]?.isActive == true {Basically, i am trying to check if the user has subscription or not. I am checking with .onAppear in the default main view. I am new and would like to learn how to check if the user subscription period hasnt finished (doesnt matter if the user cancelled the subscription or not, of course)

ShengNew Member

asked in General Questions

Use RestAPI to access the data in Sandbox

When we use RevenueCat REST API, it seems to be only accessing non-sandbox mode data . But we want to use sandbox mode for testing. Any tips here?

TriteNew Member

asked in General Questions

Implementation monthly subscription for each individual device

Hi,I have a question regarding RevenueCat.As an example: Suppose a company has the following:- Company has three iPads- these three iPads are associated to one Apple ID- each iPad registers with its own business email address and password- The password is only for the company and controls things like delete account etc. (administration)- Licenses are associated with this own business email address.Does it work that I can implement a monthly subscription to each iPad, i.e. for each email address with RevenueCat?

hojNew Member

asked in General Questions

Some questions on migrating subscriptions

I’m moving my new subscription service to revenuecat.The way current system works is this:1. User makes purchase from either iOS or stripe2. if purchased on iOS, entry is created on DB with app_user_id & purchase id3. Receive webhooks from apple/stripe and use that to give user premiumI have a couple concerns:Do I need to use syncPurchases? I don’t see how it makes sense if a customer has purchased through stripe With receipt forwarding, older versions of my app don’t send receipts, just user id and purchase id. Your create purchase endpoint requires the full base64 receipt, what can I do? For migrating, I don’t have the base64 encoded receipt file, just the unencoded purchase details

HectorNew Member

asked in General Questions

Can I create custom purchases

Hello, in our team we are thinking about using Revenuecat as the single source of truth for ALL our purchases and subscriptions.We were wondering, can we create purchases “outside” the usual (Apple google stripe...), for example, create a purchase with currency “Apples”.We want to support cryptocurrency payments, and Revenuecat seems a good choice to store all our payments data. So the idea would be to use the REST API to store different custom payments likeUser 1234 paid 0.5 ETH at 02/28/2022Is that possible? and, what are the cons of doing this, our analytics and graphs will get dirty? Thanks.

UgrcnNew Member

asked in General Questions

Webhooks Premium Control

Hello, I want to delete the users whose premium period has expired completely from the database. I found out that I need webhooks for this.I read the webhooks document but don't understand, is the premium control on the mobile side? What should be in the endpoint section? It would be great if we could see it as an example.We thank you.

lertsekNew Member

asked in General Questions

What happens if a user upgrade subscription on active offer/promo?

If a user redeemed an offer code that gives them a 1-year free trial and then upgrades their subscription (through purchase or redeem another offer code) when the offer/promo is still active, what will happen to their previous offer? Do they get a refund?

NaviiNew Member

asked in General Questions

Adding extra data to a subscription

Hi all, I’m new here and I want to change my revenue flow of my flutter app by changing the non renewable subscription to renewable subscriptions using Revenuecat.I have one question regarding montly subscriptions with groups.My situation:I have groups with multiple people in it. My plan is that one person of such a group can subscribe to a monthly plan which is connected to this group (everyone in the group benefits from this). I use Firebase to manage if a group is “Pro” or not. This “Pro” status which is dependend on when a subscription expires has to be updated with the subscription of the user that bought it (even when the user doesn’t open the app!). My idea is that if a subscription is (auto) renewed, a webhook can update the expiration date in my Firebase database which will make the pro status available for all users even when a user didn’t open the app. The question that comes to mind is that when a user buys premium for a group, the subscription should be coupled to a “group

StephHelper

asked in General Questions

Support for Aurora

We have some requests to support purchasing our app subscription through non-Google Play stores (e.g., https://auroraoss.com/). Curious if that’s something RevenueCat would ever support?

V1 SportsNew Member

asked in General Questions

Trouble creating Stripe product

I am attempting to add a Stripe product to my project. The documentation specifies that you associate the stripe product id with the Stripe product in your project, but the actual interface seems to be looking for a Stripe Webhook Secret. Is there documentation on the latter?

Filip VlcekNew Member

asked in General Questions

Unlock premium content after successful transaction - SwiftUI

Hey everyone,I am struggling how to unlock premium content after successful transaction. Based on docs and github a came up with : Purchases.shared.getCustomerInfo { (info, error) in guard let info = info, error == nil else { return } if info.entitlements.all["allaccess"]?.isActive == true{ //pro content here } else { //free content } } }but it throws errors at does not seems like to work.I have RC 4.0.0 Thanks for helping:)

Jon PassNew Member

asked in General Questions

Ability to offer discounted subscriptions (not Google promo codes)

Hi, I hope you can help, we are about to move to a subscription based model for our App and would like to be able to manage intro offers to our users but we would like these to be dynamic and not require a new build release. We ideally would like to be able to adjust these offers dependent on our partners and so a mix of free intro offers (fine on both android and iOS using Promo Codes) and discounted subscription for a certain period of time. I know that this is completely manageable of app with iOS promo codes but when we want to offer an introductionary discount rather than a free trial we cannot do this currently with Google codes. So my thinking was could we add a system box that allows a user to input a code on the paywall and then RevenueCat automatically update to display the Offering that relates to that code? So for example we Set up a new partnership with ACME Corp and give their users 3 months at 50% rates. We go into the Apple/google store and create a subscription pla

KristaNew Member

asked in General Questions

Are refunds excluded from active subscription data?

I’d like to get a better understanding of how refunds are treated with respect to the active subscription data. If someone refunds their subscription, I understand that they are excluded from the revenue data, but are they also excluded from the active/expired subscription charts?Thanks!

Walter HolohanDedicated Member

asked in General Questions

How to create subscription discounts for new users in a React Native app?

Hi, We have just recently released a new version of our React Native app to the App Store that allows users to subscribe to a £15.99/month subscription. We have a big affiliate network which we want to tap into to drive sign ups. In order to do this we want to offer discounts to people who sign up using an affiliate discount code. From reading through your documentation on whats possible in Apple and Google we have come up with the following approach. Apple App Store:Create a new subscription group Create 4 new subscription products £15.99/month £15.99/month with Introductory offer of ~30% off for the first 4 months (i.e £10.99/month) £15.99/month with Introductory offer of ~20% off first month (i.e. £12.99/month) £99.99 annual subscription Google Play StoreSimilar to what we have in Apple i.e. creating multiple products that have introductory prices React Native App:A user will have the option to enter a discount code On submit of discount code we will make a API call to our BE tha

Jan StehlikHelper

asked in General Questions

Family subscription does not update CustomerInfo

My iOS SwiftUI app has 2 subscription options: Individual and Family. The level of access is the same, the only difference is that Family enables family sharing.Because the package length cannot be the same for multiple packages, I worked around it by having the Individual subscription on a RC standard Annual length, and Family subscription on a custom length (for more on that, see my other post).Everything seemed to work fine, but recently (RC update?) I started having the following problem with the Family subscription.When a user purchases a subscription, I expect the following subscriptionActive value to update, as per RC documentation and sample apps:class UserViewModel: NSObject, ObservableObject { static let shared = UserViewModel() @Published var subscriptionActive: Bool = false @Published var customerInfo: CustomerInfo? { didSet { subscriptionActive = customerInfo?.entitlements[Constants.entitlementID]?.isActive == true } }I could just check if subscriptio

Shaista AbbasiNew Member

asked in General Questions

When two users have the same app id.

Context:We have two different environments/backends for our appTest BE Production BETheoretically it is possible to have the same app id of users created on test vs user created on prod BE, as they are separate backends. FYI: For test env users, we use the RCat sandbox for subscriptions.Scenario:User A is a test BE user (app id: 123), has an active subscription on RCat sandbox. This can be seen on the RCat user profile by enabling the sandbox toggle. User B is created on production BE, with the same app id (app id: 123), and does NOT has any active subscription. Question:Q1: Will these two users have the same user profile on RCat (allowing to switch between them through the sandbox toggle on top), or will they both have different profiles?Q2: Will User B be able to access the sandbox subscription from user A in any way? This user is not a licensed tester.

Francesco LancianaNew Member

asked in General Questions

grace_period_expiration_at_ms doesn't line up with EXPIRATION event date

Hi,We are trying to use revenuecat in order to send an email to our users if they experience a billing problem, letting them know how long they have to fix the issue with their card before the subscription expires.We assumed that we could use `grace_period_expiration_at_ms` however we have found that is doesn’t line up with when the EXPIRATION event is actually delivered. This applies to both Android and iOS subscriptions. The date given by `grace_period_expiration_at_ms` is way off. Example (Android): grace_period_expiration_at_ms: 1645129097417 → Thursday, 17 February 2022 20:18:17 We are also using Stripe for web subscriptions and for those customers `grace_period_expiration_at_ms` is null. We assume this is because Stripe is using “Smart Retries” where it uses its machine learning algorithms to determine the best time to retry, however this makes it pretty much impossible to tell when the EXPIRATION event will arrive. We have also looked at `expiration_at_ms` which also doesn’t s

SriNew Member

asked in General Questions

Revenuecat to sqlite

We have a webhook created in php that does three things when it receives a json notification from the api1. Updates the user expiry date in the sql database2. Inserts the payment information in the database3. Sends payment notification to admin email via Mailjet apiThere is a test environment where we send test json notifications to the server and everything all tasks are successful during tests.The issue is that on live apps on other users phones, these three tasks are successful only during initial purchase by the user, on renewal after a month, only one task is successful: inserting the payment info into the database, the others do not work. So there is a discrepancy in payment information and user expiry date which of course restricts access to services We need someone who knows php, and is familiar with google and appstore subscriptions, these two are actually managed by revenuecat.com

Braden BagbyNew Member

asked in General Questions

RevenueCat not automatically removing expired promotional entitlements

I have granted a one day promotional entitlement on 2/18/2022. It should have expired 2/19/2022. It is 4/2/2022 and the entitlement is still returned from https://api.revenuecat.com/v1/subscribers/${userId} This can not be happening for our users. Any help? Heres where the page says entitlements will automatically be removed once expired: https://docs.revenuecat.com/v3.1/docs/promotionals

BernardoNew Member

asked in General Questions

Missing RENEWAL event in customer history

Hello there,I’ve recently saw something quite odd happening, I’ve checked an user and their subscription was renewing the the future, meaning active subscription, but the customer history’s last event were only BILLING_ERROR. You can see it right below: I’ve managed to find the missing webhook sent by the RENEWAL event, but it is still missing in the customer history. The missing event is right below:What can I do or what can be done to correctly display the events in the customer history?

RichardJNew Member

asked in General Questions

iOS and Android - Separate or combined?

Hello,I just started out using Revenue Cat, and like it very much.So, a basic “best practice” question.I have an app that exist on both iOS and on Android. Right now, in my initial setup, I have combined the products for the different platforms into the same offering, and same entitlement.Is there a risk that by doing this, the apps will get confused when downloading offerings?Or, is it clear-cut behind the scenes, that the iOS app only gets iOS products, and the Android app only gets Android products?Alternatively, is it better to separate out the products into their respective platform (iOS offering/entitlement and Android offering/entitlement)?My question is primarily asked from a technical perspective. But other aspects are of course of interest too.Here are two screenshots of my current setup.One of my two offerings My Entitlement setupThanks,/Richard

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