General Questions

Get help with anything related to RevenueCat.

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1312 Posts

T
TJ LeeNew Member
asked in General Questions

When I try to Create a Purchase via REST API, I got 7227 error.

https://docs.revenuecat.com/reference/receiptsOn this link, I’ve tried post request with my sample data.But I got this error.{  "code": 7227,  "message": "Content-Type not application/json"}How can I resolve it?Thanks

1
ryan
RevenueCat Staff
2 years ago
S
Stephen HeapsHelper
asked in General Questions

Subscription Renewal with Block Restores

Hey,We are looking into the available ‘Restore Behavior’ configurations from RevenueCat, and I believe based on our business requirements we need to use the ‘Block Purchases’ option. Our app requires an account to make a subscription purchase, and requires the user to be logged into that account to use any subscription entitled features. One concern we have is how the ‘Block Purchases’ configuration behaves when a subscription renewal occurs. The ‘Restore Transactions’ behaviour makes sense, as this would require the customer to log into the account that initially made the subscription purchase. But what happens if the logged in user at the time of renewal is different than the logged in user who initiated the subscription? We are currently still configured to ‘Alias (legacy)’, but from our initial testing it seems like a subscription renewal is applied to the currently logged in RevenueCat user. In the customer history for this account, they do not have a ‘started subscription’ event,

1
jazmine
RevenueCat Staff
2 years ago
V
Velimir LesikovNew Member
asked in General Questions

Is there an REST API for retrieving all Products under a project.

Is there an REST API for retrieving all Products under a project? I need it to integrate into our CMS. Internally I see this https://api.revenuecat.com/internal/v1/developers/me/projects/XXXXX-PROJECT-ID/productsBut it does not work with the REST API.  Thank you

1
sharif
RevenueCat Staff
2 years ago
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Paul SarknasNew Member
asked in General Questions

Detect a Successful/Unsuccessful Purchase

New to RevenueCat and cannot seem to find the solution to what to do after making a purchase with this code in Flutter:PurchaserInfo purchaserInfo = await Purchases.purchasePackage( _selectedPackage);How do I properly determine if the purchase to a subscription was successful or not successful so that I can navigate the user properly?  

1
ryan
RevenueCat Staff
2 years ago
D
Daniyal DehlehhosseinzadehNew Member
asked in General Questions

info.entitlements empty despite having product in dashboard

Despite having entitlement in my dashboard, when I print (info.entitlements), I get: <RCEntitlementInfos: self.all={}, self.active={}>

1
tina
RevenueCat Staff
2 years ago
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Paul SarknasNew Member
asked in General Questions

Best Practice - Handling Subscription Cancellations/Refunds/Reactivations

Hello, I was wondering what the best practice is to handle an app with subscriptions when a user cancels the subscription, gets a refund and then possibly reactivates the subscription.  Are webhooks the best practice for this? 

1
ryan
RevenueCat Staff
2 years ago
M
mehrozdevNew Member
asked in General Questions

Latest receipt info

how to get latest receipt info in webhook after verification done by revenuecat?

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sundeep
RevenueCat Staff
2 years ago
S
Stephen BNew Member
asked in General Questions

Transfer Webhook for Stripe

While testing out my integration I received a “TRANSFER” web hook for Stripe. The transferred to/from fields were set my two most recent test user IDs, but I’m still unsure exactly what triggered this to happen?

1
sundeep
RevenueCat Staff
2 years ago
M
Mok Ka LongNew Member
asked in General Questions

Unable to restore Transactions

Hello,I am currently using revenueCat to handle IAP.My app is working well on android platform. However, when I am trying to use it on IOS, I am unable to restoreTransactions and I am also unable to perform any transactionsI have followed the instructions here: https://docs.revenuecat.com/docs/flutter and also set up API Keys.I can connect to my Appstore and load the required in-app purchase.However, when I click on it and fill in the login details of the testers account (Sandbox Testers). Nothing happens. Sorry for the questions, I have been fixing this issue for several days and I cannot find any clues to fix it. I am also using the following code, but I am unable to restore anything and the code stucks here.PurchaserInfo restoredInfo = await Purchases.restoreTransactions(); 

1
tina
RevenueCat Staff
2 years ago
P
polyGeekNew Member
asked in General Questions

Can RevenueCat report on paid downloads of my app?

Way back when, my app was a $1 purchase to download from App Store and Google Play Store. Is there any way that RevenueCat can report if a user purchased my app?

1
tina
RevenueCat Staff
2 years ago
C
coderExMachinaHelper
asked in General Questions

What happens if a subscribed user purchases lifetime access?

How does RevenueCat handle the situation when a user that has an active subscription for a given entitlement intends to purchase a “lifetime subscription” - i.e. a non-consumable product that is attached to the same entitlement?Does this automatically stop/cancel the running subscription? Is there any special implementation needed to prevent that a user purchases lifetime access but at the same time has a running subscription?I would appreciate any input on this (or references to documentation) since I have not been able to find an answer anywhere so far. Thanks in advance!(Asking for an iOS application)

1
cody
RevenueCat Staff
2 years ago
A
Ahmed MohsenNew Member
asked in General Questions

React native - subscribe with a promo-code (IOS)

I cannot find a clear way to implement the IOS promo codes inside React Native surely, I followed the documentation here : https://docs.revenuecat.com/docs/ios-subscription-offers I tried both offer codes and the promotional offers the promotional offers could not be used, it fired error,this offer is ineligible for the current userlooks these promotional offers cannot be used for the new users so I had to switch to the offer codes, I tried to open the sheetPurchase.presentCodeRedemptionSheet(); it does not show anything, neither give me any errors to know what’s happening   Apple forcing us to use their promotional system to pass the app review and publishing to the storeMy client application is delayed for a months because of this feature  

1
cody
RevenueCat Staff
2 years ago
S
Swapnil GaikwadNew Member
asked in General Questions

Get or Create Subscriber

Hi Team,We have setup 3 apps in our RevenueCat project. Apple, Google and Stripe. If we need to call the "Get or Create Subscriber" REST API, which API key we need to use. The app specific public API keys or the internal API key. Also, if a user has a play store subscription and if we try to fetch the user details using the Apple app public API key or vice versa will it work. Or is it a good practice to do so. Need help on this query. Awaiting your revert on the same. 

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cody
RevenueCat Staff
2 years ago
A
appstraderHelper
posted in General Questions

Google Play Financials dont match RevenueCat

I have a few subscription apps and noticed today that the financial information in Google is showing a lot more activity than revenue cat,The money that has been paid and showing in revenue cat is way less than the value within google play.I have not even looked where the money is… but its worrying that revenue cat’s status page is not showing any of the google financials.Anyone having any issues like this, it makes me think why am I using revenue cat as my earning are not correct?

1
cody
RevenueCat Staff
2 years ago
H
HectorNew Member
posted in General Questions

Only using REST API instead of SDK's

Hello!In my team we are wondering if we can get rid of Revenuecat client SDK’s and only use the REST API. Is it possible? 

1
cody
RevenueCat Staff
2 years ago
S
SergiosvNew Member
asked in General Questions

How to make a product consumable

Hi there. I have a product which unlocks content for 1 day to specific features inside my App. (We control this time on our server so no problem here).The problem that we're having is that when we try to purchase this item more than once. Google shows a Modal: "Error: You already own this item"I guess that this is happening because products are non-consumable by default.The only thing that I need is to make this product consumable to let the user buy the item as many times as he wants.How can I do this using RevenueCat?Thank you in advance!

1
sundeep
RevenueCat Staff
2 years ago
M
Mamunur RahmanNew Member
asked in General Questions

Wanna apply discount code in yearly subscription ( Like 20% Discount)

Hello support team,I have setup yearly subscription in google play and getting that offer by revenue cat. I created yearly package for 60 usd. I usually offer discount code to users. So I want when user apply discount code in yearly package, they will get 20% discount on 60 USD. is it possible to do? Please let me know.

1
sundeep
RevenueCat Staff
2 years ago
L
L00twigNew Member
asked in General Questions

Breaking change not reflected in changelog and SDK version, GitHub issue auto-ignored

I filed this issue in the github flutter repo, but was informed that no human will look at it because “the template was changed”.The template is entirely irrelevant to the content of the ticket, because the issue is related to the way the project itself is maintained.Please do not ignore issues just because the flutter doctor output is not attached, there are plenty of cases where this is just a waste of everybody’s time.

1
joshdholtz
RevenueCat Staff
2 years ago
M
Mamunur RahmanNew Member
asked in General Questions

Auto renew purchase in revenuecat in android

Hello support team, I am using sandbox to test purchase in revenue cat in flutter android. Usually test purchase last for 30 mins for annually subscription. So when a purchase info expire, it automatically renew subscription for the user. Why this happen. I have no idea. Does anyone has?

1
sundeep
RevenueCat Staff
2 years ago
M
Mamunur RahmanNew Member
asked in General Questions

Renew subscription automatically

Hello, I am facing a weird problem. I purchase a subscription by flutter app. Then I see the purchase info in recent transaction in dashboard in revenue cat. That's fine. But if I log out and login in app, I see another renew transaction in chart in dashboard. Why a new renew purchase create automatically. I don't understand . Please help me.

1
sundeep
RevenueCat Staff
2 years ago
W
WesNew Member
asked in General Questions

Webhook is missing app user id for subscription transferred user

User got purchase transferred from another user, in the renewal event after this transfer the webhook did not receive app user id, instead only RCAnonymousID is included in the webhook request. How do I know which user had this renewal in this case?

1
jazmine
RevenueCat Staff
2 years ago
R
ReverseNew Member
asked in General Questions

What is minimum supporting android when developing with flutter

My app can not fetch offerings on Android 7.1, on higher versions works fine. Also, works fine on iOS.Sorry, I can’t write here detailed information about error. 

1
Andy
RevenueCat Staff
2 years ago
F
fisherNew Member
asked in General Questions

How could users changed their renewal preference to the one they don't have access to?

timeline:fc_0499_1m_1m0299: removed in iOS app version 1.5 (released on 01/25/2022), replaced by fc_0099_1w_ioshow could the user (1st using app on 02/13) change from fc_0099_1w_ios to fc_0499_1m_1m0299?especially when there is no reason to change: fc_0499_1m_1m0299 is more expensive.

1
Miguel Carranza
RevenueCat Staff
2 years ago
A
Alba Sánchez RodríguezNew Member
asked in General Questions

Stripe structure for revenuecat - Several products with several prices

Good morning,We are trying to integrate Stripe into RevenueCat, in addition with Google Play and App Store. We had some doubts regarding if our product structure in Stripe is adequate for integration.- We have a Prime Entitlement.- In Stripe we have 2 products, one for Spain and one for the US.- Each of them has 3 prices (what in RevenueCat are packages) for monthly, quarterly and yearly subscription.These three packages are the same ones we have in Apple and Google Play.Therefore in Stripe we have two products, each of them with 3 prices.Will this Stripe structure work with Revenuecat? If not, how could we properly modify our Stripe structure to work correclty?

1
sundeep
RevenueCat Staff
2 years ago
A
Alex-txtNew Member
asked in General Questions

A Family Sharing transaction refunded

Hey,We’ve come across a weird Family Sharing transaction, and since similar cases are not described in the RC documentation, we decided to ask it here. So, we have a user who activated our premium features via Family Sharing, and we can see it through RC (the transaction has the flag "is_family_share": true). The same user has another transaction with the same transaction_id ("is_family_share": true), but it’s a refund. How is that possible if the user who purchased the app initially doesn’t have any refund transactions?Is this how disabling Family Sharing on the user’s end reflected? The problem is that Premium stopped working for the user who activated it via Family Sharing, and they claim that they didn’t changed anything on their end.

1
sundeep
RevenueCat Staff
2 years ago

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