General Questions

Get help with anything related to RevenueCat.

  • 995 Posts
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995 Posts

F
fisherNew Member
asked in General Questions

iOS user changes country between download app and subscribe, then the subscription is not activated.

the subscription time is messed up toowhat I tried:grant entitlement manually; give the user promo code; ask him to switch back to original country; delete the user from db and give him promo code.none worked.have to ask for the refund.

1
Michael Fogel
RevenueCat Staff
9 months ago
R
Ron AldrichNew Member
asked in General Questions

How to determine accurate subscription information

My application (Mac OS, using StoreKit 2) has two subscription levels, each of which are sold at 2 durations - basic_1m, basic_1yr, professional_1m and professional_1yIf the user first purchases the monthly “basic” subscription (basic_1m), and then upgrades their subscription by purchasing the yearly “basic” subscription (basic_1y), they are told (by StoreKit) that their subscription will change to the new duration (and they will be charged the new rate) when their monthly subscription expires.  This is as expected.Now, I wish to display that information to the user, but it doesn’t appear to be available through RevenueCat - the CustomerInfo shows the currently purchased subscription (basic_1m), even though the user has authorized the change in rate.Is there a way to get information about the upcoming subscription, as opposed to the current subscription?Thanks for your time - Ron

1
H
RevenueCat Staff
9 months ago
M
MensurNew Member
posted in General Questions

how to manage RC App user ID and User ID in our database and transaction ID from Apple

Sorry I am new here, building an app with some questions needed help :)My app has a subscription monthly with 7 days trial, and you have to subcribe to register an account.I am a bit confusing between 3 kinds of IDs: The user ID we create in our database, the App User ID provided by RC and how to know which user has paid in transaction from App Store Server Notifications. For UserID and RCID, at the first load when I call Purchases.configure(), RC will create a new random ID. Then in paywall screen, after subscribe successfully, I will register a new account in backend, and store this RCID. Now I have a pair of RCID-UserID, when user login to my app by UserID, I will use RCID to login to RC by Purchases.logIn("RCID"), so I can get the right info of getCustomerInfo(). so question is: am I on the right way? :) On the next month when subscription need to be renewal, if purchasing is successful, Apple will send to backend a transaction via “App Store Server Notifications”, so how I know th

1
cody
RevenueCat Staff
9 months ago
D
dnlsdnNew Member
asked in General Questions

Spent 0 USD for some costumer

Hi, I saw that for some costumers in Spent line the numbero is 0 and if I check costumer cronology it happens only for who use a promo code like “3 free trial days”(not everyone but only some costumer). In details there is “started a trial of ...” and after “converted from a trial to ...” but price is 0(null). Is it because they deleted the sub?(Also if Status is Active). Is it possible that someone continue the membership without paying?Thanks all!Daniel Sadun

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H
RevenueCat Staff
9 months ago
M
Mashimaro7New Member
asked in General Questions

Amazon IAP

Hello, I’m having some difficulties with Amazon IAP and I’m wondering if I could use Revenue Cat to fix my problems… Only thing is, I downloaded the amazon zip and i’m very confused about it lol. How do i use this? I was trying to make IAP on my Amazon Firestick app with Unity, but it’s not getting any callbacks. App Tester says “Purchased” in the transactions, but it never fulfills the purchase. Nor does it call the purchase failed callback… If someone could help me either get revenue cat working or if someone has any insight into what i might be doing wrong that’d be great. I’ve been wondering if maybe I’m just not debugging it correctly, maybe the IAP works and App Tester is messing up or something. I am running it in sandbox mode, but… This is my script if anyone can figure it out from just this lolhttps://pastebin.com/kzpQ8DhXThanks

1
Michael Fogel
RevenueCat Staff
9 months ago
J
Jake ShelleyNew Member
asked in General Questions

Will setting up webhooks with an "App Store Connect App-Specific Shared Secret" work if we're using consumables?

Hi there!I’m building an app that uses consumables and I was hoping I’d still be able to use RevenueCat.I want to setup Webhooks so that I can use RevenueCat’s system to pass the UUID of the customer in through the payload.I know to set up Webhooks, I can add a “App Store Connect App-Specific Shared Secret”, however on AppStoreConnect Apple states that:The app-specific shared secret is a unique code to receive receipts for only this app’s auto-renewable subscriptions Does this mean that if I’m only using non-renewing consumable products, I can’t use the generated token?

1
cody
RevenueCat Staff
9 months ago
E
Eren ÇelikNew Member
asked in General Questions

Reusable Product ID

Hi,Can we use the iap product ids for our application in the App Store in another project after uninstalling the application?

1
H
RevenueCat Staff
9 months ago
T
ThanhTrungNew Member
asked in General Questions

React native - How to change apple store subscription to google play store subscription?

I subscribe on apple store then subscribe on apple store but google store gives the error "Unable to export data from the server"

1
Ryan Glanz
RevenueCat Staff
9 months ago
P
Paul FinlayNew Member
asked in General Questions

Price Discrepancy

I have a purchase page in my app and I using the revenue cat offering to get the data on prices.I am showing the localizedPriceString and it is saying €129.99 (for example).But.. when the user clicks to buy that product, the apple purchase dialog has a different amount €139.99 (for example).I have checked the price on the RCPackage and on the storeProduct property of that. How can i get these to match?

1
Ryan Glanz
RevenueCat Staff
9 months ago
C
clint nielsen
asked in General Questions

WatchOS App (no companion app) - Offerings/Purchases work in xcode simulator but not on Watch device or Testflight app

Trying to implement auto-renew subscriptions w Revenuecat.In the simulator, my Watch subscription purchases work successfully with [Environment: Xcode] showing up on the purchase. But no offers/product show up when running on a watch device, both in the Xcode simulator & Testflight.My app environment:RevenueCat dashboard:Bundle id.: com.app-name (but also tried com.app-name.watchkitapp) Xcode:Bundle id.: com.app-name, also tried com.app-name.watchkitapp App Store Connect:Bundle id.: com.app-name Note:I have a .storekit file generated from my appstore connect account, and it’s respective StoreKitTestCertificate.cer  My error logs when running from Xcode on Watch Series 8 device: 2022-12-25 00:44:00.136043-0800 App Name Watch App[613:570522] [Purchases] - ERROR: 🍎‼️ SKProductsRequest took too long to complete.2022-12-25 00:44:00.137777-0800 App Name Watch App[613:570522] [Purchases] - ERROR: 🍎‼️ Error fetching offerings - The operation couldn’t be completed. (RevenueCat.OfferingsMa

1
Ryan Glanz
RevenueCat Staff
8 months ago
K
KumarNew Member
asked in General Questions

How to use

I am using revenuecat unity latest sdk and unity version 2021.3.4f1 . Then i am able to make build .But when i am importing unity iap latest sdk then build is faild and showing error. Error image is attached with the file. My quistion is if i am using revenuecat unity sdk then i dont need unity iap plugin or if needed then how to make build ?You Installation document is very poor , there is no proper way that what to do or how to use it.

1
Michael Fogel
RevenueCat Staff
8 months ago
B
bridgevcNew Member
asked in General Questions

Does the getCustomerInfo function work periodically in a non-sandbox environment?

Documentation indicates that getCustomerInfo is updated every 5 minutes in a sandbox environment, and similarly, in a sandbox environment, the maximum number of updates may be limited even for subscriptions. But does it work well in production? In other words, is it OK to call getCustomerInfo every time the user tries to access the content to check eligibility? ++The SDK caches the user's subscription information to reduce your app's reliance on the network. Users who unlock entitlements will be able to access them even without an internet connection. The SDK will update the cache if it's older than 5 minutes, but only if you call getCustomerInfo(), make a purchase, or restore purchases, so it's a good idea to call getCustomerInfo() any time a user accesses premium content.   I read the above. Does getCustomerInfo mean that it is automatically updated every 5 minutes in case of purchase or restoration without calling it separately, and if not, it should be called and used every time to

1
H
RevenueCat Staff
8 months ago
B
bridgevcNew Member
asked in General Questions

Is there an option to choose whether to offer benefits or not?

I'm trying to add a free trial benefit to Android in-app billing. Is there an option to choose whether to offer benefits or not? We're trying to add a free trial benefit, not a promotion.What if you want to distinguish whether or not to give benefits based on specific conditions for the same product?I can set the Google console to give benefits only when I am a new subscriber, but I want to choose whether or not to give benefits in other cases.

1
H
RevenueCat Staff
8 months ago
M
MattFinNew Member
asked in General Questions

Empty offerings on android emulator in dev mode - should it be possible for this to work?

Hi, I appreciate this question has been asked a lot, but I’ve looked through the other answers and none match my case. I’ve looked at:This guide Help requests such as this  I am using the Android emulator and I want to view my paywall with offerings. I am getting the following logs: DEBUG: ℹ️ API request started: GET /subscribers/ID/offerings2022-11-01 18:51:38.254 5392-6969/com.app D/[Purchases] - DEBUG: ℹ️ API request completed with status: GET /subscribers/ID/offerings 3042022-11-01 18:51:38.260 5392-6969/com.app D/[Purchases] - DEBUG: ℹ️ Requesting products from the store with identifiers: monthly_subscription_packs, yearly_subscription_packs, year1_30pct_off2022-11-01 18:51:38.261 5392-6969/com.app D/[Purchases] - DEBUG: ℹ️ Requesting products from the store with identifiers: monthly_subscription_a yearly_subscription_a, year1_30pct_off2022-11-01 18:51:38.695 5392-5392/com.app D/[Purchases] - DEBUG: ℹ️ Starting connection for com.android.billingclient.api.BillingClientImpl@625820

1
cody
RevenueCat Staff
10 months ago
O
otechkuNew Member
asked in General Questions

Google play closed testing problem

I have been following the revenuecat doc to set up a google sandbox testing. I have added testers and uploaded an aab file. But I still can’t head to the subscription section and begin to set up any products, it asks me to upload an apk file.I saw the doc and it says that ”You don’t even need to roll out the release. Just upload the APK.“I checked the play console and it says under tester that “The link will be shown here when you publish your app.”The release of the aab is still in review, is it that I must wait for the review to be over before I can continue setting up subscription in play console? Or did I miss something here?  Thanks a lot for looking into this.

1
cody
RevenueCat Staff
10 months ago
J
JaneNew Member
asked in General Questions

Will RevenueCat update expiration date automatically if iOS subscription is extended/deferred?

Hello! If a subscription is extended for a user via the AppStore’s subscriptions/extend/ endpoint, will Revenue Cat recognize the user is a subscriber even though the store side renewal date has changed?In the RevenueCat endpoint (subscribers/{app_user_id}/subscriptions/{product_identifier}/defer) that allows to do that for an Android user, I read “If the response is successful, it will contain the updated Subscriber object.” so is there is subscriber object updating to be done manually in the iOS case via RevenueCat endpoints ? 😊 

1
ryan
RevenueCat Staff
10 months ago
A
AbhijeetNew Member
asked in General Questions

Is signIn must for providing restore on IAP (consumable)? - Flutter, RevenueCat

Buying Flow: >> Display IAP Consumable>> User Buying Consumable>> Ask For Login (Fedrated Sign In Flow)>> Get Unique User ID>> Store User ID on Server (Fire Store)>> Call RevenueCat SignIn>> Initiate Buying on underlying platform>> On Successful transaction RevenueCat will update Fire Store DB using webhook>> On Platform, call fire store DB to validate transaction>> Allow user to consume Product Restore Flow: >> User asked for Restore >>>> Ask user to login>> Get Unique User ID>> Validate on Fire Store>> Restore Consumable Does above flow looks good? or do we have simple alternative?Is fire store is better & simpler ?Does FireStore Auth provides multiple provider sign in Option ?Do we get Unique user id on Sign In from Google, FB, Apple etc.? any guide for implementation?  

1
cody
RevenueCat Staff
10 months ago
R
RafaelNew Member
asked in General Questions

Consent required? (GDPR, EU)

In order to use Revenuecat in our app. What do we have to do from a legal perspective?Do we need to display a consent? (Tracker?)Do we have to inform the user on app start that we are using cookies?Anything else?Thanks

1
sharif
RevenueCat Staff
9 months ago
B
BitSplitNew Member
asked in General Questions

Flutter - buying yearly and lifetime packages at the same time

Hello,My app has 2 plans: yearly and lifetime.I’m trying to understand what happens when:1. First a user buys the yearly one,2. Then the user buys the lifetime one.Will the yearly one be canceled automatically in each platform: Android and iOS?

1
kaitlin
RevenueCat Staff
10 months ago
T
tmaihoffNew Member
asked in General Questions

Is it save to show the App User ID to the user?

Is it save to show the App User ID to the users in the app or does that hold any potential for abuse? My app uses anonymous IDs only. When users contact me for support, I can’t link their email addresses to their RevenueCat profiles. I was thinking about showing the App User ID to my users in the app so they can append it if they contact me. Is that safe or not a good idea?  Looking forward to your answers.

1
Miguel Carranza
RevenueCat Staff
10 months ago
G
GolfifyMember
asked in General Questions

Upgrade Info docs link broken?

https://sdk.revenuecat.com/android/purchases/com.revenuecat.purchases/-upgrade-info/index.html 

1
sharif
RevenueCat Staff
10 months ago
R
relaksme-diboNew Member
asked in General Questions

Hourly Promotional Entitlements

Is it possible to give user a hourly or shorter promotional entitlement with REST API?

1
sharif
RevenueCat Staff
10 months ago
A
amsdamsgramActive Member
asked in General Questions

Restore purchase event

Hi, Is there any way to either get restore purchase in the data RevenueCat is exporting to S3 or in the events that are sent to Amplitude?We are having a hard time merging users that do a restore purchase on a different device. It’s two different users on Amplitude which is not correct. For now, we don’t have user accounts on our app, so we don’t have a specific id for each user but an id based on the device.Thank you,

1
Michael Fogel
RevenueCat Staff
9 months ago
V
VenusNew Member
asked in General Questions

Testing mode to live in flutter/ How to make live subscription after testing in flutter

I’ve implemented in-app-subscription of google playstore using revenuecat and it’s working in testing/sandbox mode. Now I want to go live with in-app-subscription, Does same public api key will work? What steps I’ve to take?

1
Y
9 months ago
R
Radu SMember
posted in General Questions

Missing webhook deliveries for events during the Nov 23 outage

Greetings, RevenueCat team & community Yesterday I found out that some customers don’t have premium access anymore to my client’s app - the premium access is offered through a monthly recurring subscription. Looking at their profiles in RevenueCat, a colleague noticed that the webhook delivery for the Renewal event was missing in the dashboard - please see the attached image. Thus, our backend had no idea that the subscription should be extended. Now we are in a situation where some customers paid, but don’t have access anymore. I exported a custom CSV list from RevenueCat for all renewals done on Nov 23 and checked them one by one, out of about 120 renewal events, 12 had missing webhook deliveries. I provided that list to my teammate and he manually fixed them in our database. However, there are probably more customers impacted than what I managed to find. Here comes the part where I need your help: Is there a way for us to get a complete list of impacted users so we can manually

1
Michael Fogel
RevenueCat Staff
9 months ago

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